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Anthony1281's avatar
Anthony1281
New Contributor
7 months ago

I purchased a 2024 GMC canyon at4 and everything was fine until onstar contacted me to let me know that my trial was ending. I requested that I keep the same service I had with my 2018. I have had for many years with no issues. Once I got off the phone with onstar it stopped working and hasn't worked since. That was a week ago. I have spoketo onstar techs 3 times and they said they would escalate and would take 3 to 5 days. I still have had no luck. My wifi works great connecting to my hotspot on my phone or any other wifi. But the at&t wifi is not working. I have paid for it and onstar states my service is active. I have factory reset my infotainment system, unhooked battery. Any help please

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Help!","id":"message:330","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:330","revisionNum":1,"repliesCount":29,"author":{"__ref":"User:user:1390"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:330"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:330"},"body@stripHtml({\"truncateLength\":200})":" I can connect to my wifi but there is no internet connection. Onstar has pushed updates, reconfigured what they could, and said to go to the dealership. The dealership said everything is good on thei...","body@stringLength":"355","rawBody":"

I can connect to my wifi but there is no internet connection. Onstar has pushed updates, reconfigured what they could, and said to go to the dealership. The dealership said everything is good on their side so it’s an onstar issue. I’ve also tried to disconnect the battery and reconnect with no luck. Are there any other tips I can try?? Thank you!

","kudosSumWeight":13,"postTime":"2022-06-06T10:35:00.425-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Same thing here. We just set ours up yesterday. 2018 Suburban. OnStar support had no idea. Told me to call in the morning.","text":"Same thing here. We just set ours up yesterday. 2018 Suburban. OnStar support had no idea. Told me to call in the morning.","time":"2023-08-01T16:43:18.638-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:330_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":177055},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I can connect to my wifi but there is no internet connection. Onstar has pushed updates, reconfigured what they could, and said to go to the dealership. The dealership said everything is good on their side so it’s an onstar issue. I’ve also tried to disconnect the battery and reconnect with no luck. Are there any other tips I can try?? Thank you!

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I purchased a 2024 GMC canyon at4 and everything was fine until onstar contacted me to let me know that my trial was ending. I requested that I keep the same service I had with my 2018. I have had for many years with no issues. Once I got off the phone with onstar it stopped working and hasn't worked since. That was a week ago. I have spoketo onstar techs 3 times and they said they would escalate and would take 3 to 5 days. I still have had no luck. My wifi works great connecting to my hotspot on my phone or any other wifi. But the at&t wifi is not working. I have paid for it and onstar states my service is active. I have factory reset my infotainment system, unhooked battery. Any help please

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I purchased a 2024 GMC canyon at4 and everything was fine until onstar contacted me to let me know that my trial was ending. I requested that I keep the same service I had with my 2018. I have had for many years with no issues. Once I got off the phone with onstar it stopped working and hasn't worked since. That was a week ago. I have spoketo onstar techs 3 times and they said they would escalate and would take 3 to 5 days. I still have had no luck. My wifi works great connecting to my hotspot on my phone or any other wifi. But the at&t wifi is not working. I have paid for it and onstar states my service is active. I have factory reset my infotainment system, unhooked battery. Any help please

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Help!","moderationData":{"__ref":"ModerationData:moderation_data:3696"},"body":"

We do appreciate you bringing this to our attention, Anthony. Our team here would like to take a further look into your account details on our end and assist with any available troubleshooting regarding your case. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/Anthony1281 in the subject headline. 

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