Forum Discussion
No internet connection! Help!
I purchased a 2024 GMC canyon at4 and everything was fine until onstar contacted me to let me know that my trial was ending. I requested that I keep the same service I had with my 2018. I have had for many years with no issues. Once I got off the phone with onstar it stopped working and hasn't worked since. That was a week ago. I have spoketo onstar techs 3 times and they said they would escalate and would take 3 to 5 days. I still have had no luck. My wifi works great connecting to my hotspot on my phone or any other wifi. But the at&t wifi is not working. I have paid for it and onstar states my service is active. I have factory reset my infotainment system, unhooked battery. Any help please
- Advisor_Helen4 months agoModerator
We do appreciate you bringing this to our attention, Anthony. Our team here would like to take a further look into your account details on our end and assist with any available troubleshooting regarding your case. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/Anthony1281 in the subject headline.