Forum Discussion
No internet connection! Help!
Same issue - subscribed to premium plan, wireless signal received by truck, but hotspot is not operational. did all the troubleshooting mentioned in the thread to no avail. When on phone w/tech support, they mentioned a number that the hotspot should have, but is missing. recommended i take to dealer. would this be an issue if i subscribed directly through at&t?
We appreciate you bringing this concern with connecting to your in-vehicle hotspot to our attention, Joseph. Our team is committed to ensuring these services are restored so that you can get back to what really matters with the truck and features which you love and rely on. With that being said, we would like to take a further look into your account to see if there is anything we can see that may be causing you to run into these difficulties with your truck. At your convenience, please send an email with these details to socialmedia@gm.com with, "ATTN:OS Community/jeru-rip," in the subject line so that we may locate your message. Our team looks forward to assisting you through this further and will keep an eye out for your response.