I can connect to my wifi but there is no internet connection. Onstar has pushed updates, reconfigured what they could, and said to go to the dealership. The dealership said everything is good on their side so it’s an onstar issue. I’ve also tried to disconnect the battery and reconnect with no luck. Are there any other tips I can try?? Thank you!
You know, this issue has been ongoing for over a year, tech support hangs up after telling you to go to the dealer and the dealer says its onstar, this whole thing is a ripoff...
I purchased my 2023 GMC Canyon on Saturday June 24th and have had internet issues ever since then. My Google maps bounces my location all over the place and goes haywire when I get close to a destination or do frequent turns. My wifi and internet is basically non-existent. When I run a speed test on a tablet that's connected to the OnStar hot spot I get about 3mbps download and the upload speed doesn't even register. I have created a case with OnStar and they have sent multiple refresh signals but none have worked. I also tried unplugging the negative to the battery for about 5 minutes and then reconnecting, that fixed the issue for about 10 minutes but then the internet went back down to its old slow speeds again. What is my next step or how can I resolve this? Very frustrating considering I just spent $50,000 on this truck.
This certainly isn't the new vehicle ownership experience we want you to have. Our team would be happy to look into the status of your case with our OnStar Technical Team and determine the next best steps toward a resolution. To get started, please send us an email with these details to socialmedia@gm.com and "ATTN: OnStar Community/jjameson68" in the subject line. We look forward to hearing from you.
Same issue on a brand new 2023 Silverado ZR2, only 45 days old since purchase. Onstar has opened a case, sent a bunch of signals, not working at all. Frustrating.
I am having the exact same issue. Connecting to WIFI fine, no connection to the internet. They have sent signals to mine as well. 2015 Cadillac Escalade ESV.
Hi Lauren5159, have you found the fix for this problem yet? Wifi signal on laptop shows full strength but no webpages or actual internet is there? I work at a Chevy dealership that sells 1500 chevys' a year and I'm driving the first one that has ever done this???
SB is your issue like Lauren's or is all of your Onstar down? We have had a few that needed new Modules right off the truck, which sucks but at least it can be fixed.
Our team would like to learn more and attempt to troubleshoot these In-Vehicle WiFi concerns that you're experiencing. So we may do so, please send us an email with additional details to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/cferraez' so we can reference back to this post.
Our 2022 Traverse just started doing this today. The 4G LTE will show on the screen for a little while with some full bars, and then disappear with all the boxes empty on the signal strength. We’re in an area that has full bars on our phones, which are a different carrier than AT&T, but I know it’s not a coverage issue. Seems that the LTE hardware in the vehicle is faulty. Onstar techs reset it twice today, didn’t help. I think they opened a ticket with someone else, but couldn’t understand what he was saying, just that someone would call me. This comes up about 3-4 days after AT&T billing glitched and suspended my service. But I straightened that out Thursday night and everything was fine all day yesterday.
If you continue to have trouble with your in-vehicle Wi-Fi Hotspot, we recommend pushing the blue OnStar button in your vehicle to speak with our internal technical team as they are in the best position to assist with any errors you're receiving. Additionally, please feel free to send us an email with additional details to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/minard46'.
I am having an issue as well. I have a 2019 Cadillac XT5. I had wifi when I first bought the vehicle, but cancelled it. I have it in my husband's GMC Sierra. Works fine. I tried to add it to my car last week when we took a trip. Everything was extremely slow. Videos will not come up or work on my phone or my kids. I talked to Onstar at least 8 times. They said everything looked good on their end. I reset my phone and car settings but its not just my phone, also my kids. However, I do have an older laptop. I can get service on it. It plays youtube and FB videos when connected to the wifi, but my phone will not!!
Hi there. We regret to hear you're having trouble with your in-vehicle Wi-Fi. There are several factors that can contribute to the coverage received in your vehicle and recommend visiting https://www.onstar.com/support/coverage-map to ensure your area in included. If you're still having trouble with the speed of your Wi-Fi, we recommend continuing to work with our Internal Technical Teams by pushing the blue OnStar button in your XT5.
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I can connect to my wifi but there is no internet connection. Onstar has pushed updates, reconfigured what they could, and said to go to the dealership. The dealership said everything is good on their side so it’s an onstar issue. I’ve also tried to disconnect the battery and reconnect with no luck. Are there any other tips I can try?? Thank you!
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I can connect to my wifi but there is no internet connection. Onstar has pushed updates, reconfigured what they could, and said to go to the dealership. The dealership said everything is good on their side so it’s an onstar issue. I’ve also tried to disconnect the battery and reconnect with no luck. Are there any other tips I can try?? Thank you!
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You know, this issue has been ongoing for over a year, tech support hangs up after telling you to go to the dealer and the dealer says its onstar, this whole thing is a ripoff...
You know, this issue has been ongoing for over a year, tech support hangs up after telling you to go to the dealer and the dealer says its onstar, this whole thing is a ripoff...
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I purchased my 2023 GMC Canyon on Saturday June 24th and have had internet issues ever since then. My Google maps bounces my location all over the place and goes haywire when I get close to a destination or do frequent turns. My wifi and internet is basically non-existent. When I run a speed test on a tablet that's connected to the OnStar hot spot I get about 3mbps download and the upload speed doesn't even register. I have created a case with OnStar and they have sent multiple refresh signals but none have worked. I also tried unplugging the negative to the battery for about 5 minutes and then reconnecting, that fixed the issue for about 10 minutes but then the internet went back down to its old slow speeds again. What is my next step or how can I resolve this? Very frustrating considering I just spent $50,000 on this truck.
I purchased my 2023 GMC Canyon on Saturday June 24th and have had internet issues ever since then. My Google maps bounces my location all over the place and goes haywire when I get close to a destination or do frequent turns. My wifi and internet is basically non-existent. When I run a speed test on a tablet that's connected to the OnStar hot spot I get about 3mbps download and the upload speed doesn't even register. I have created a case with OnStar and they have sent multiple refresh signals but none have worked. I also tried unplugging the negative to the battery for about 5 minutes and then reconnecting, that fixed the issue for about 10 minutes but then the internet went back down to its old slow speeds again. What is my next step or how can I resolve this? Very frustrating considering I just spent $50,000 on this truck.
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This certainly isn't the new vehicle ownership experience we want you to have. Our team would be happy to look into the status of your case with our OnStar Technical Team and determine the next best steps toward a resolution. To get started, please send us an email with these details to socialmedia@gm.com and \"ATTN: OnStar Community/jjameson68\" in the subject line. We look forward to hearing from you.
This certainly isn't the new vehicle ownership experience we want you to have. Our team would be happy to look into the status of your case with our OnStar Technical Team and determine the next best steps toward a resolution. To get started, please send us an email with these details to socialmedia@gm.com and \"ATTN: OnStar Community/jjameson68\" in the subject line. We look forward to hearing from you.
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Happening to me today, were you able to get it resolved?
Happening to me today, were you able to get it resolved?
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Same issue on a brand new 2023 Silverado ZR2, only 45 days old since purchase. Onstar has opened a case, sent a bunch of signals, not working at all. Frustrating.
Same issue on a brand new 2023 Silverado ZR2, only 45 days old since purchase. Onstar has opened a case, sent a bunch of signals, not working at all. Frustrating.
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I am having the exact same issue. Connecting to WIFI fine, no connection to the internet. They have sent signals to mine as well. 2015 Cadillac Escalade ESV.
I am having the exact same issue. Connecting to WIFI fine, no connection to the internet. They have sent signals to mine as well. 2015 Cadillac Escalade ESV.
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Hi Lauren5159, have you found the fix for this problem yet? Wifi signal on laptop shows full strength but no webpages or actual internet is there? I work at a Chevy dealership that sells 1500 chevys' a year and I'm driving the first one that has ever done this???
SB is your issue like Lauren's or is all of your Onstar down? We have had a few that needed new Modules right off the truck, which sucks but at least it can be fixed.
Hi Lauren5159, have you found the fix for this problem yet? Wifi signal on laptop shows full strength but no webpages or actual internet is there? I work at a Chevy dealership that sells 1500 chevys' a year and I'm driving the first one that has ever done this???
SB is your issue like Lauren's or is all of your Onstar down? We have had a few that needed new Modules right off the truck, which sucks but at least it can be fixed.
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Our team would like to learn more and attempt to troubleshoot these In-Vehicle WiFi concerns that you're experiencing. So we may do so, please send us an email with additional details to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/cferraez' so we can reference back to this post.
Our team would like to learn more and attempt to troubleshoot these In-Vehicle WiFi concerns that you're experiencing. So we may do so, please send us an email with additional details to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/cferraez' so we can reference back to this post.
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Our 2022 Traverse just started doing this today. The 4G LTE will show on the screen for a little while with some full bars, and then disappear with all the boxes empty on the signal strength. We’re in an area that has full bars on our phones, which are a different carrier than AT&T, but I know it’s not a coverage issue. Seems that the LTE hardware in the vehicle is faulty. Onstar techs reset it twice today, didn’t help. I think they opened a ticket with someone else, but couldn’t understand what he was saying, just that someone would call me. This comes up about 3-4 days after AT&T billing glitched and suspended my service. But I straightened that out Thursday night and everything was fine all day yesterday.
Our 2022 Traverse just started doing this today. The 4G LTE will show on the screen for a little while with some full bars, and then disappear with all the boxes empty on the signal strength. We’re in an area that has full bars on our phones, which are a different carrier than AT&T, but I know it’s not a coverage issue. Seems that the LTE hardware in the vehicle is faulty. Onstar techs reset it twice today, didn’t help. I think they opened a ticket with someone else, but couldn’t understand what he was saying, just that someone would call me. This comes up about 3-4 days after AT&T billing glitched and suspended my service. But I straightened that out Thursday night and everything was fine all day yesterday.
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If you continue to have trouble with your in-vehicle Wi-Fi Hotspot, we recommend pushing the blue OnStar button in your vehicle to speak with our internal technical team as they are in the best position to assist with any errors you're receiving. Additionally, please feel free to send us an email with additional details to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/minard46'.
If you continue to have trouble with your in-vehicle Wi-Fi Hotspot, we recommend pushing the blue OnStar button in your vehicle to speak with our internal technical team as they are in the best position to assist with any errors you're receiving. Additionally, please feel free to send us an email with additional details to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/minard46'.
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I am having an issue as well. I have a 2019 Cadillac XT5. I had wifi when I first bought the vehicle, but cancelled it. I have it in my husband's GMC Sierra. Works fine. I tried to add it to my car last week when we took a trip. Everything was extremely slow. Videos will not come up or work on my phone or my kids. I talked to Onstar at least 8 times. They said everything looked good on their end. I reset my phone and car settings but its not just my phone, also my kids. However, I do have an older laptop. I can get service on it. It plays youtube and FB videos when connected to the wifi, but my phone will not!!
I am having an issue as well. I have a 2019 Cadillac XT5. I had wifi when I first bought the vehicle, but cancelled it. I have it in my husband's GMC Sierra. Works fine. I tried to add it to my car last week when we took a trip. Everything was extremely slow. Videos will not come up or work on my phone or my kids. I talked to Onstar at least 8 times. They said everything looked good on their end. I reset my phone and car settings but its not just my phone, also my kids. However, I do have an older laptop. I can get service on it. It plays youtube and FB videos when connected to the wifi, but my phone will not!!
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Hi there. We regret to hear you're having trouble with your in-vehicle Wi-Fi. There are several factors that can contribute to the coverage received in your vehicle and recommend visiting https://www.onstar.com/support/coverage-map to ensure your area in included. If you're still having trouble with the speed of your Wi-Fi, we recommend continuing to work with our Internal Technical Teams by pushing the blue OnStar button in your XT5.
Hi there. We regret to hear you're having trouble with your in-vehicle Wi-Fi. There are several factors that can contribute to the coverage received in your vehicle and recommend visiting https://www.onstar.com/support/coverage-map to ensure your area in included. If you're still having trouble with the speed of your Wi-Fi, we recommend continuing to work with our Internal Technical Teams by pushing the blue OnStar button in your XT5.
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Same issue. Sent an email as suggested by all the others users, but disappointed not to find the answer here since it seems like a common issue.
Same issue. Sent an email as suggested by all the others users, but disappointed not to find the answer here since it seems like a common issue.
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