Forum Discussion
No internet connection! Help!
I am having an issue as well. I have a 2019 Cadillac XT5. I had wifi when I first bought the vehicle, but cancelled it. I have it in my husband's GMC Sierra. Works fine. I tried to add it to my car last week when we took a trip. Everything was extremely slow. Videos will not come up or work on my phone or my kids. I talked to Onstar at least 8 times. They said everything looked good on their end. I reset my phone and car settings but its not just my phone, also my kids. However, I do have an older laptop. I can get service on it. It plays youtube and FB videos when connected to the wifi, but my phone will not!!
Hi there. We regret to hear you're having trouble with your in-vehicle Wi-Fi. There are several factors that can contribute to the coverage received in your vehicle and recommend visiting https://www.onstar.com/support/coverage-map to ensure your area in included. If you're still having trouble with the speed of your Wi-Fi, we recommend continuing to work with our Internal Technical Teams by pushing the blue OnStar button in your XT5.