Forum Discussion

New Contributor

3 years ago

No internet connection! Help!

I can connect to my wifi but there is no internet connection. Onstar has pushed updates, reconfigured what they could, and said to go to the dealership. The dealership said everything is good on thei...

Same thing here. We just set ours up yesterday. 2018 Suburban. OnStar support had no idea. Told me to call in the morning.

cferraez

New Contributor

2 years ago

Hi Lauren5159, have you found the fix for this problem yet? Wifi signal on laptop shows full strength but no webpages or actual internet is there? I work at a Chevy dealership that sells 1500 chevys' a year and I'm driving the first one that has ever done this???

SB is your issue like Lauren's or is all of your Onstar down? We have had a few that needed new Modules right off the truck, which sucks but at least it can be fixed.

Advisor_Makayla
Community Manager
2 years ago
Our team would like to learn more and attempt to troubleshoot these In-Vehicle WiFi concerns that you're experiencing. So we may do so, please send us an email with additional details to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/cferraez' so we can reference back to this post.