Forum Discussion
No internet connection! Help!
Our 2022 Traverse just started doing this today. The 4G LTE will show on the screen for a little while with some full bars, and then disappear with all the boxes empty on the signal strength. We’re in an area that has full bars on our phones, which are a different carrier than AT&T, but I know it’s not a coverage issue. Seems that the LTE hardware in the vehicle is faulty. Onstar techs reset it twice today, didn’t help. I think they opened a ticket with someone else, but couldn’t understand what he was saying, just that someone would call me. This comes up about 3-4 days after AT&T billing glitched and suspended my service. But I straightened that out Thursday night and everything was fine all day yesterday.
If you continue to have trouble with your in-vehicle Wi-Fi Hotspot, we recommend pushing the blue OnStar button in your vehicle to speak with our internal technical team as they are in the best position to assist with any errors you're receiving. Additionally, please feel free to send us an email with additional details to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/minard46'.