class action lawsuit OnStar module backorder

Do you have to live in PA to contact this attorney?

I will make this call. Does it matter what state you live in. I have 2023 Buick envision and onstar is out and been out. I didn’t know it was the problem before my warranty went out. Had I known what was going on well you know. 

Called, seems like support is growing per the firm.

The telematics module when it began to malfunction drained my battery mid drive. I was on my way to work that morning. The AAA guy said something was severely draining my battery. The alternator tested good, he even suggested I shut the auto stop off. I got a jump and was good for two weeks then it happened again while I was at a stop light in NYC. Completely SHUT DOWN! I called AAA again. He tested my battery and said it was dead. My safety systems stopped working but my alternator was still good. He gave a jump, it started but the car idled funny. I made it home, bought a new top of the line battery, and took it to the dealership. They couldn’t tell me what was wrong. Two weeks after that visit my Onstar went out completely, safety features giving me all these crazy alerts, engine light on and off, I took it back to the dealership. It was the telematics module and hence my fight with Onstar, the dealership, and this nonsensical notion that I should pay over 1000$ to fix something that was failing for quite some time and never properly diagnosed. I’m out of warranty and was told it didn’t matter anyway because the module isn’t cover under warranty. My battery which I installed less than a year ago is beginning to drain again. This is a SAFETY issue and had I had been on the highway when this happened and probably will happen again then how am I safe? I can only pray other cars will be able to stop on time or get out of the way safely if it happens again. I have to drive. I live about 100 miles away from work and travel the highways daily. I reported my issue with the module to the NHTSA since I’m getting nowhere with Onstar, dealership or GM. I pray this doesn’t happen to you…

Is it not covered by warranty?

I picked my car up on Saturday (8/23/25) after having mine replaced. For reference my total invoice was 1713.39.

Which location did you use/call? I am in Delaware so i called the Philadelphia location. Gave them my info👍

Awesome. Just left them a message!

Switched dealers because of this and because they refused to further diagnose. Got the run around, got a couple of lies like “oh I never heard of this before” and then left when they wanted me to pay for something that one I didn’t cause, two was faulty nationwide, and three that was not covered under warranty even if I had it still. Dealers are in the business of making money but GM is making these cars and need to make moves. Dealers won’t touch it unless you’re paying or if GM is paying, like I said they only want to get paid. If you die or crash they don’t care, as long as they weren’t the cause and they aren’t. This is a manufacture issue, a faulty product that affects safety features, the safety commission needs to be involved in this as well. This won’t stop unless GM does a Nationwide Safety Recall. How about the Federal Safety Commission on automobile safety???

dealers will keep selling these cars for as long as GM keeps making them. Unless things stopped at the assembly line then we are going to continue to have these faulty vehicles flood the market. Once you buy it’s YOUR PROBLEM and not theirs… that’s where the BS is…