Forum Discussion
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
205 Replies
This is absolutely unacceptable. I called GM today to request a recall since so many owners are having issues and they kept throwing in a loop of connecting me to random teams and hung up the call
https://www.nhtsa.gov/report-a-safety-problem
REPORT YOUR MODULES TO THIS LINK!!!
NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION!!!What number did you call?
We understand how frustrating it can be when your concerns are not addressed properly after reaching out. Our team has received your private message, and an advisor should be reaching to assist you shortly. -Ahmed
Is there a link to the class action?
I will join the class action lawsuit. My 2025 Equinox EV is 7 months old and the GPS is not working. I have to take it to the dealer and they told me to be prepared to be there for 8 hours since they do not have loaners or transportation back home, like Toyota has always done. Chevy needs to get into the 21st Century. After this car I'm going back to Toyota.
We know how inconvenient long waits can be. Our team would be glad to learn more about your concern and assist to the best of our abilities. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started
Nice try ONSTAR. What about all of the people that aren’t covered under warranty anymore that this is happening to. If GM responds it needs to be with a Nationwide RECALL of the module. It is GM’s responsibility and ONSTAR can’t do anything about it because they are a product of GM. So they say they can assist to stall and give time to the issue. TIME is RUNNING out. I am a GM owner, have been so for MANY YEARS… I’m so disgusted with how they are treating this issue to owners of NEW and still FAIRLY new cars under 5 years old.
ONSTAR TEAM this is beyond frustrating, it is BEYOND inconvenient, in some cases people aren’t able to drive, this is DEBILITATING. I get nervous every time I see the engine light now and in addition they are telling me it’s draining my battery, AGAIN... It has happened to me BEFORE. I’m going to get stuck one day and it’ll be because of this module, AGAIN. The light goes on and off, pretty soon I won’t be able to drive, and no one is to blame but GM for not responding. Has anyone thought of your State Attorney General’s Office? Sometimes it is where class action lawsuits are born. Contact your attorneys but also try the AG.
I'm in. Exact same issue.
I'm in. Exact same issue.
Having this issue since 2 weeks and onstar won’t answer calls and keep asking me to do resets.
Take it to thw dealership and demand they fix it. And let them know you know about module problems
My guess is the resets will not help. You, like the rest of us are a victim of OnStar's bad modules, which they refuse to acknowledge or repair. Good luck.
I am just curious. If they ever, and I say that laughingly, because they are not doing anything to get these modules working and in stock, does anyone know how long it would actually take to switch them out at the dealership? 2 hours, 4 hours, 6? I just really would like an answer on this . Thanks.
It took them about 6 hours for mine to get in. However they kept it over night to make sure it was good. They say
Carla Trzewieczynski. Please add me if this goes through.
Has anyone pursued a LEMON LAW claim, just wondering....3 months of SERVICE EMERGENCY SYSTEM FAULT ON A 2024 Canyon AT4X
When I tried they say the cad not been in the shop enough times. However im going back because it has been in thw shop 2 more times since
I'm curious as to how that would work with a backorder issue. If you take it to the dealership for repair one time and then have to wait unlimited time for the part, is that a lemon law issue? I'm doubtful the dealership is going to write up the necessary paperwork or allow you to bring it in three times for the same issue when they know they can't get the part?
In my case my car was not drivable. I took it July 1 and they did not have a loaner till the 13th . The part got to the dealership on the last day of the month. They put it in and wanted to keep it to thw next day they say to make sure it was good. Now had it been 45 days I could have pushed through with attorney . They knew that so they made sure to get it back to me before that point.
Same problem, vehicle is 3 months old. OnStar hasn't worked correctly from day one. Been jerked around for weeks. Finally called dealer because OnStar said I had to. Dealership is also jerking me around. Telling me they need to diagnose it ( even though I told them OnStar claims they have the error code ) Dealership insisting they will need the vehicle for a period of time and they won't provide a loaner until it is diagnosed. Well, that doesn't work for me, I need to drive daily for my job. It is a new car, it is THEIR problem, not mine. Called OnStar back, they basically said pay out of pocket and get reimbursed. LMFAO. As if I believe they would reimburse me? Hopefully someone initiates a class action suit. I will gladly join! Meanwhile, hoping everyone on here is leaving bad reviews for OnStar so more unsuspecting souls don't get screwed!
Dealer also just told me I need active onstar to diagnose. They want me to pay subscription before can tell me the mod needs to be replaced. They won’t fix it free and wants me to pay for subscription.
We hear you, and we would like the opportunity to learn more about the concerns you're experiencing with your OnStar services. Please send our team a private message when you have the chance so we can look into all avenues of assistance. We're always here and willing to help however possible.
This is Bull! They need to give you a loaner. The module on back order and they know that. They are so far behind in the dealership because so many people are having to go in due to this. They had my car for a month I was able to get the loaner for 18 days, because they first told me they didnt have one. They have replaced it on my vehicle but the other day the screen went black again. This time I took a picture of it so I can show them when I go back. I dont understand how they keep getting away with this. All of this trouble from a new car and all they offer you is some GM points. Smh I will never but another one from Gm
Yup. I am fairly certain they just sold thousands of vehicles knowing they had these faulty modules. I will never buy another GM either, problem is, this is brand new, so until I can have enough time off work to get this repaired...I am screwed. Knowing it is a faulty module, order it, when it arrives, call me and fix my car . Nope- going to screw people around because they can. I am actively trying to leave bad reviews wherever I can in the hopes that people don't buy the vehicle and don't subscribe to OnStar.