Forum Discussion
class action lawsuit OnStar module backorder
Same problem, vehicle is 3 months old. OnStar hasn't worked correctly from day one. Been jerked around for weeks. Finally called dealer because OnStar said I had to. Dealership is also jerking me around. Telling me they need to diagnose it ( even though I told them OnStar claims they have the error code ) Dealership insisting they will need the vehicle for a period of time and they won't provide a loaner until it is diagnosed. Well, that doesn't work for me, I need to drive daily for my job. It is a new car, it is THEIR problem, not mine. Called OnStar back, they basically said pay out of pocket and get reimbursed. LMFAO. As if I believe they would reimburse me? Hopefully someone initiates a class action suit. I will gladly join! Meanwhile, hoping everyone on here is leaving bad reviews for OnStar so more unsuspecting souls don't get screwed!
Dealer also just told me I need active onstar to diagnose. They want me to pay subscription before can tell me the mod needs to be replaced. They won’t fix it free and wants me to pay for subscription.
We hear you, and we would like the opportunity to learn more about the concerns you're experiencing with your OnStar services. Please send our team a private message when you have the chance so we can look into all avenues of assistance. We're always here and willing to help however possible.