Forum Discussion
class action lawsuit OnStar module backorder
Same problem, vehicle is 3 months old. OnStar hasn't worked correctly from day one. Been jerked around for weeks. Finally called dealer because OnStar said I had to. Dealership is also jerking me around. Telling me they need to diagnose it ( even though I told them OnStar claims they have the error code ) Dealership insisting they will need the vehicle for a period of time and they won't provide a loaner until it is diagnosed. Well, that doesn't work for me, I need to drive daily for my job. It is a new car, it is THEIR problem, not mine. Called OnStar back, they basically said pay out of pocket and get reimbursed. LMFAO. As if I believe they would reimburse me? Hopefully someone initiates a class action suit. I will gladly join! Meanwhile, hoping everyone on here is leaving bad reviews for OnStar so more unsuspecting souls don't get screwed!
This is Bull! They need to give you a loaner. The module on back order and they know that. They are so far behind in the dealership because so many people are having to go in due to this. They had my car for a month I was able to get the loaner for 18 days, because they first told me they didnt have one. They have replaced it on my vehicle but the other day the screen went black again. This time I took a picture of it so I can show them when I go back. I dont understand how they keep getting away with this. All of this trouble from a new car and all they offer you is some GM points. Smh I will never but another one from Gm
Yup. I am fairly certain they just sold thousands of vehicles knowing they had these faulty modules. I will never buy another GM either, problem is, this is brand new, so until I can have enough time off work to get this repaired...I am screwed. Knowing it is a faulty module, order it, when it arrives, call me and fix my car . Nope- going to screw people around because they can. I am actively trying to leave bad reviews wherever I can in the hopes that people don't buy the vehicle and don't subscribe to OnStar.
This is also what I have been doing. Well on another note. As least you're is drivable. Mine had to get towed because it would not start at all. Hell I could not even open the locked doors. Yes mine was new as well. Got it in Jan with 11 miles. Just got it back out the shop again yesterday because the steering wheel was peeling. Smh this is a mess
Dealer also just told me I need active onstar to diagnose. They want me to pay subscription before can tell me the mod needs to be replaced. They won’t fix it free and wants me to pay for subscription.
We hear you, and we would like the opportunity to learn more about the concerns you're experiencing with your OnStar services. Please send our team a private message when you have the chance so we can look into all avenues of assistance. We're always here and willing to help however possible.