Forum Discussion
class action lawsuit OnStar module backorder
I will join the class action lawsuit. My 2025 Equinox EV is 7 months old and the GPS is not working. I have to take it to the dealer and they told me to be prepared to be there for 8 hours since they do not have loaners or transportation back home, like Toyota has always done. Chevy needs to get into the 21st Century. After this car I'm going back to Toyota.
We know how inconvenient long waits can be. Our team would be glad to learn more about your concern and assist to the best of our abilities. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started
Nice try ONSTAR. What about all of the people that aren’t covered under warranty anymore that this is happening to. If GM responds it needs to be with a Nationwide RECALL of the module. It is GM’s responsibility and ONSTAR can’t do anything about it because they are a product of GM. So they say they can assist to stall and give time to the issue. TIME is RUNNING out. I am a GM owner, have been so for MANY YEARS… I’m so disgusted with how they are treating this issue to owners of NEW and still FAIRLY new cars under 5 years old.
ONSTAR TEAM this is beyond frustrating, it is BEYOND inconvenient, in some cases people aren’t able to drive, this is DEBILITATING. I get nervous every time I see the engine light now and in addition they are telling me it’s draining my battery, AGAIN... It has happened to me BEFORE. I’m going to get stuck one day and it’ll be because of this module, AGAIN. The light goes on and off, pretty soon I won’t be able to drive, and no one is to blame but GM for not responding. Has anyone thought of your State Attorney General’s Office? Sometimes it is where class action lawsuits are born. Contact your attorneys but also try the AG.