Forum Discussion
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
154 Replies
I am just curious. If they ever, and I say that laughingly, because they are not doing anything to get these modules working and in stock, does anyone know how long it would actually take to switch them out at the dealership? 2 hours, 4 hours, 6? I just really would like an answer on this . Thanks.
It took them about 6 hours for mine to get in. However they kept it over night to make sure it was good. They say
Carla Trzewieczynski. Please add me if this goes through.
Has anyone pursued a LEMON LAW claim, just wondering....3 months of SERVICE EMERGENCY SYSTEM FAULT ON A 2024 Canyon AT4X
When I tried they say the cad not been in the shop enough times. However im going back because it has been in thw shop 2 more times since
I'm curious as to how that would work with a backorder issue. If you take it to the dealership for repair one time and then have to wait unlimited time for the part, is that a lemon law issue? I'm doubtful the dealership is going to write up the necessary paperwork or allow you to bring it in three times for the same issue when they know they can't get the part?
In my case my car was not drivable. I took it July 1 and they did not have a loaner till the 13th . The part got to the dealership on the last day of the month. They put it in and wanted to keep it to thw next day they say to make sure it was good. Now had it been 45 days I could have pushed through with attorney . They knew that so they made sure to get it back to me before that point.
Same problem, vehicle is 3 months old. OnStar hasn't worked correctly from day one. Been jerked around for weeks. Finally called dealer because OnStar said I had to. Dealership is also jerking me around. Telling me they need to diagnose it ( even though I told them OnStar claims they have the error code ) Dealership insisting they will need the vehicle for a period of time and they won't provide a loaner until it is diagnosed. Well, that doesn't work for me, I need to drive daily for my job. It is a new car, it is THEIR problem, not mine. Called OnStar back, they basically said pay out of pocket and get reimbursed. LMFAO. As if I believe they would reimburse me? Hopefully someone initiates a class action suit. I will gladly join! Meanwhile, hoping everyone on here is leaving bad reviews for OnStar so more unsuspecting souls don't get screwed!
This is Bull! They need to give you a loaner. The module on back order and they know that. They are so far behind in the dealership because so many people are having to go in due to this. They had my car for a month I was able to get the loaner for 18 days, because they first told me they didnt have one. They have replaced it on my vehicle but the other day the screen went black again. This time I took a picture of it so I can show them when I go back. I dont understand how they keep getting away with this. All of this trouble from a new car and all they offer you is some GM points. Smh I will never but another one from Gm
Yup. I am fairly certain they just sold thousands of vehicles knowing they had these faulty modules. I will never buy another GM either, problem is, this is brand new, so until I can have enough time off work to get this repaired...I am screwed. Knowing it is a faulty module, order it, when it arrives, call me and fix my car . Nope- going to screw people around because they can. I am actively trying to leave bad reviews wherever I can in the hopes that people don't buy the vehicle and don't subscribe to OnStar.
This is a clear product defect. My Yukong XL and Suburban both have the same issue. I've also been looking at Carfax for used cars online and found that many had their telecommunicate modules replaced free of charge through a claim settlement program called the Friend Program. I recommend that all owners of vehicles for which GMC has paid for replacements, whether new or used, unite and demand a free replacement or sue GMC.
My Yukon had a free replacement, but GMC refused to replace the module for the Suburban 2023 and asked me to pay for it myself. This is ridiculous. My dealer helped me file a claim, but GMC refused it.
I bought a used 2023 Buick Envision Essence on 3/30/25 (from a Buick dealer). It was a previous rental/loaner and had over 49k miles so no warranty and I did not purchase a warranty. 1-2 weeks after purchase the check engine light (CEL) came on. Short version is it was diagnosed on 7/15/25...need Telematic module replaced - $1684.16 plus tax. I dropped the car off on Friday 8/15/25 for the fix. Interesting thing is part is not on back order for me... ETA for part to get to dealer is Friday 8/22/25. I'm in Los Angeles. Apparently California gets first dibs on parts. I feel bad for everyone here waiting for months! This doesn't make sense.
Our team would be glad to look into this concern with your OnStar module if you needed any further assistance. Please send us a private message to OnStar_Support if you had any questions. Just select the envelope icon at the top right of your screen to get started
Your service support team and dealer arei excellent, but the problem now is that GM has rejected our request for a free OnStar module replacement. So, you can't help at all, and can only watch as these people who refuse to approve for the OnStar module gradually harm our customers and destroy GM. The person who refused the free OnStar module replacement should be identified, resigned, and held accountable for the current situation. Of course, the people who designed and manufactured OnStar are also unforgivable.
Sorry to hear you having to foot that bill right after purchasing smh i guess the bright side of things is the part is not on back order. Please update how it works after it’s replaced.
My suburban and Yukon are same. GMC customer support enthusiastically called me, and the dealership enthusiastically helped me file a claim with GMC. However, GMC denied my claim to replace telecom module . I recently reviewed numerous Chevrolet and GMC Carfax records and found that most vehicles had their communication modules replaced free of charge through a friend program. This is a clear product defect, yet GMC not only failed to disclose this information, but is charging some owners for it. If GMC charges any owner whose communication module is damaged, I recommend that they obtain a lawyer to represent them and sue GMC for compensation.
Count me in. 2025 Suburban Z71. Things were fine during onstar trial period. Then plan selected no wifi/hotspot since. Escalated onstar case multiple times no luck. Dealership visit today (day loss of pay because this can only be done weekdays) no luck. Dealer tech says everything looks fine no error codes. I asked about the module issues i learned about here and he says it’s on back order. Im ashamed to say i went from Toyota to GM!!! Our modules are in back order and so should these vehicle payments!
There needs to be a lawsuit filed. It’s become a time consuming financial burden and a safety issue. If anyone has started the process, or has knowledge of any? I am not sure how to proceed. The module is on back order but they want me to come get the car and continue to use it (pay for it) without the safety features, functionality or ability to fully control the battery? We live in Florida. The screen gets so hot you cannot touch it, it cannot even display the correct time. This is a MAJOR SAFETY issue. Why isn’t anything being done?
I have a 2022 Tahoe LT. It just hit 42K and the Onstar Module is out. Just our of Factory Warranty. It took me 4 days to have a technician look at it knowing it was the module so my SUV was stuck at a dealership and they finally confirmed after 4 days it was the module and is on backorder with no visibly of availability. This is a really bad customer experience plus I am paying for a Onstar service that I cannot access. There needs to be some transparency and accountability
