Forum Discussion
"Unable to Load" error on MyChevrolet app
I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment.
14 Replies
No, I'm getting the same since yesterday. Contacted the EV Concierge at OnStar last night and tried troubleshooting without success. Then he told me there was an outage that started a 1/2 hour before my call and was expected to last another 1/2 an hour. Woke up this morning and still not working. I wonder how many other GM customers are affected. I drive an Equinox EV btw, but not sure if that makes a difference.
Mine isn’t working neither. I hadn’t noticed it until this morning. But neither the watch app nor the mobile app work. It shows the same error as the photo. $20 says we get a letter in the mail in the coming weeks saying there was a cyber attack and our data has been compromised 🙄
Mine is not working either. I own a Cadillac XT4. Hopefully they get it figured out.
Mine is up and running now. Guess they finally fixed it
I’m getting the same message
I am getting the same message!
Thanks for your comment, Tsue5299. We’re sorry to hear you’re also seeing the “Unable to Load” message. Please try uninstalling and reinstalling the app to ensure you have the latest version. If the concern continues, feel free to email us at socialmedia@gm.com with “ATTN: myChevrolet app/Tsue5299” in the subject line so we can assist further.
Same. I haven't been able to log in for a month.
They had to escalate mine to the highest level before it finally got fixed. But now my Wi-Fi doesn't work anymore. I'm so over the OnStar system anymore. Unless you have a brand new vehicle, with the "in-dash" apps, OnStar is pointless. I don't recommend it to anyone. And the fact that the Watch App doesn't work to unlock the vehicle unless you have your phone with you as well, makes it pretty well useless as well. Overall, it's not worth the $40/month for the limited features you receive.
We want the best experience for each of our Members, and you shouldn't have to worry about the reliability of any included Services in your Plan while on the road. Our team recognizes your expressed disappointment, and we'd like to look further into and resolve your Wi-Fi concerns. When you have a moment, please send us a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.
Thank you for reporting this concern. We know how frustrated you must be feeling, and we would like the opportunity to look further into the errors that you are experiencing when trying to log in to the app. Please send us a private message to OnStar_Support so our team can assist. Just select the envelope icon at the top right of your screen to get started.
Just go buy a Mobile Hotspot router that accepts SIM cards, or one that plugs directly into the OBDII Port on your vehicle. It’ll work a million times better, doesn’t rely on AT&T towers, and is more secure since your browsing data can’t be collected by OnStar/GM. If you think they don’t, you’re dead wrong. OnStar also discloses all of your driving data to third-parties, including your insurance company. Can’t figure out why your rate keeps getting jacked up? It’s because OnStar is collecting your driving habits, and submitting that data to Axiom, which Insurance Companies can use to charge you more. You are literally paying to have a company collect your driving data, and sell it to third-party insurance companies.
i pray this helps someone else from falling victim to OnStar and GM!