Forum Discussion

duramax2017's avatar
duramax2017
New Contributor
2 years ago

Mobile App

In order to use the app I have to uninstall and reinstall the app everytime I use it.
dpwrong's avatar
dpwrong
New Contributor
5 months ago

No, I'm getting the same since yesterday.  Contacted the EV Concierge at OnStar last night and tried troubleshooting without success.  Then he told me there was an outage that started a 1/2 hour before my call and was  expected to last another 1/2 an hour.  Woke up this morning and still not working.  I wonder how many other GM customers are affected.  I drive an Equinox EV btw, but not sure if that makes a difference.

  • Advisor_Kayla's avatar
    Advisor_Kayla
    Contributor
    10 months ago

    Thank you for taking the time to bring this to our attention. For clarification, have you made sure to link your GMC account with your OnStar account? This is a crucial step for integrating your Connected Services into your app. Be advised, if you are the Owner Proxy or Driver on the account, you must consult with the Owner to authorize this change. If you are the OnStar account Owner, please follow the steps below to link your accounts.

     

    1. Sign into your GMC account profile via https://www.gmc.com/ 
    2. Navigate to the Account Overview Dashboard by clicking on your initials in the top corner, then click on Account
    3. Go to the "Products" section of the Account Overview Dashboard, then select the desired vehicle
    4. On the Vehicle Overview page, scroll down to "OnStar & Connected Services" (below Diagnostic Report & Service History) and select "Activate OnStar and Connected Services"
    5. On the activation page, select Link Account
    6. Select "Link my account"
    7. Two possible prompts will appear, please follow the on-screen instructions
    8. Uninstall/Reinstall the app and log back in

    Once you have successfully linked your accounts, please log back into your app with your GMC Account credentials. If the provided steps do not resolve your concern, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/Tonytaylor7 in the subject headline. 

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to Load\" error on MyChevrolet app","id":"message:7738","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:7738","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:34256"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:7738"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7738"},"body@stripHtml({\"truncateLength\":200})":" I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment. ","body@stringLength":"507","rawBody":"

I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment.

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I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment.

"},"Conversation:conversation:7738":{"__typename":"Conversation","id":"conversation:7738","solved":false,"topic":{"__ref":"ForumTopicMessage:message:7738"},"lastPostingActivityTime":"2025-03-14T06:43:31.643-07:00","lastPostTime":"2025-03-14T06:43:31.643-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:7738":{"__typename":"ModerationData","id":"moderation_data:7738","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://community.onstar.com/t5/s/hvjin24938/images/bS03NzM4LVA5RHM1RQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.onstar.com/t5/s/hvjin24938/images/bS03NzM4LVA5RHM1RQ?revision=1","title":"IMG_0460.jpeg","associationType":"BODY","width":1206,"height":1040,"altText":""},"Revision:revision:7738_1":{"__typename":"Revision","id":"revision:7738_1","lastEditTime":"2025-03-13T03:17:08.300-07:00"},"ForumReplyMessage:message:7739":{"__typename":"ForumReplyMessage","id":"message:7739","conversation":{"__ref":"Conversation:conversation:7738"},"author":{"__ref":"User:user:34257"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:7738/message:7739","revisionNum":1,"uid":7739,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: \"Unable to Load\" error on MyChevrolet app","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7739"},"parent":{"__ref":"ForumTopicMessage:message:7738"},"body":"

No, I'm getting the same since yesterday.  Contacted the EV Concierge at OnStar last night and tried troubleshooting without success.  Then he told me there was an outage that started a 1/2 hour before my call and was  expected to last another 1/2 an hour.  Woke up this morning and still not working.  I wonder how many other GM customers are affected.  I drive an Equinox EV btw, but not sure if that makes a difference.

","body@stringLength":"824","rawBody":"

No, I'm getting the same since yesterday.  Contacted the EV Concierge at OnStar last night and tried troubleshooting without success.  Then he told me there was an outage that started a 1/2 hour before my call and was  expected to last another 1/2 an hour.  Woke up this morning and still not working.  I wonder how many other GM customers are affected.  I drive an Equinox EV btw, but not sure if that makes a difference.

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Mine isn’t working neither. I hadn’t noticed it until this morning. But neither the watch app nor the mobile app work. It shows the same error as the photo. $20 says we get a letter in the mail in the coming weeks saying there was a cyber attack and our data has been compromised 🙄

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Mine is not working either. I own a Cadillac XT4. Hopefully they get it figured out. 

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Mine is up and running now.  Guess they finally fixed it

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