Forum Discussion

buckeyes1186's avatar
buckeyes1186
New Contributor
9 months ago

"Unable to Load" error on MyChevrolet app

I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment.
myChevrolet
dpwrong's avatar
dpwrong
New Contributor
9 months ago

No, I'm getting the same since yesterday.  Contacted the EV Concierge at OnStar last night and tried troubleshooting without success.  Then he told me there was an outage that started a 1/2 hour before my call and was  expected to last another 1/2 an hour.  Woke up this morning and still not working.  I wonder how many other GM customers are affected.  I drive an Equinox EV btw, but not sure if that makes a difference.

  • Dodge009's avatar
    Dodge009
    New Contributor II
    9 months ago

    Mine isn’t working neither. I hadn’t noticed it until this morning. But neither the watch app nor the mobile app work. It shows the same error as the photo. $20 says we get a letter in the mail in the coming weeks saying there was a cyber attack and our data has been compromised 🙄

  • SueShaw's avatar
    SueShaw
    New Contributor
    9 months ago

    Mine is not working either. I own a Cadillac XT4. Hopefully they get it figured out. 

  • dpwrong's avatar
    dpwrong
    New Contributor
    9 months ago

    Mine is up and running now.  Guess they finally fixed it