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buckeyes1186's avatar
buckeyes1186
New Contributor
5 months ago

"Unable to Load" error on MyChevrolet app

I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment.
Tsue5299's avatar
Tsue5299
New Contributor
5 months ago

I am getting the same message! 

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to Load\" error on MyChevrolet app","id":"message:7738","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:7738","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:34256"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:7738"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7738"},"body@stripHtml({\"truncateLength\":200})":" I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment. ","body@stringLength":"507","rawBody":"

I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment.

","kudosSumWeight":1,"postTime":"2025-03-13T03:17:08.300-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.onstar.com/t5/s/hvjin24938/images/bS03NzM4LVA5RHM1RQ?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7738_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":386},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment.

"},"Conversation:conversation:7738":{"__typename":"Conversation","id":"conversation:7738","solved":false,"topic":{"__ref":"ForumTopicMessage:message:7738"},"lastPostingActivityTime":"2025-03-14T06:43:31.643-07:00","lastPostTime":"2025-03-14T06:43:31.643-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:7738":{"__typename":"ModerationData","id":"moderation_data:7738","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://community.onstar.com/t5/s/hvjin24938/images/bS03NzM4LVA5RHM1RQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.onstar.com/t5/s/hvjin24938/images/bS03NzM4LVA5RHM1RQ?revision=1","title":"IMG_0460.jpeg","associationType":"BODY","width":1206,"height":1040,"altText":""},"Revision:revision:7738_1":{"__typename":"Revision","id":"revision:7738_1","lastEditTime":"2025-03-13T03:17:08.300-07:00"},"ForumReplyMessage:message:7745":{"__typename":"ForumReplyMessage","id":"message:7745","conversation":{"__ref":"Conversation:conversation:7738"},"author":{"__ref":"User:user:34272"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:7738/message:7745","revisionNum":1,"uid":7745,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: \"Unable to Load\" error on MyChevrolet app","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7745"},"parent":{"__ref":"ForumTopicMessage:message:7738"},"body":"

I am getting the same message! 

","body@stringLength":"43","rawBody":"

I am getting the same message! 

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Thanks for your comment, Tsue5299. We’re sorry to hear you’re also seeing the “Unable to Load” message. Please try uninstalling and reinstalling the app to ensure you have the latest version. If the concern continues, feel free to email us at socialmedia@gm.com with “ATTN: myChevrolet app/Tsue5299” in the subject line so we can assist further.

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