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buckeyes1186's avatar
buckeyes1186
New Contributor
5 months ago

"Unable to Load" error on MyChevrolet app

I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment.
dpwrong's avatar
dpwrong
New Contributor
5 months ago

No, I'm getting the same since yesterday.  Contacted the EV Concierge at OnStar last night and tried troubleshooting without success.  Then he told me there was an outage that started a 1/2 hour before my call and was  expected to last another 1/2 an hour.  Woke up this morning and still not working.  I wonder how many other GM customers are affected.  I drive an Equinox EV btw, but not sure if that makes a difference.

dpwrong's avatar
dpwrong
New Contributor
5 months ago

Mine is up and running now.  Guess they finally fixed it

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to Load\" error on MyChevrolet app","id":"message:7738","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:7738","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:34256"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:7738"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7738"},"body@stripHtml({\"truncateLength\":200})":" I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment. ","body@stringLength":"507","rawBody":"

I've been getting this error on my MyChevrolet app all morning. I don't know if it's specific to my account or if this is a widespread GM issue at the moment.

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Mine is up and running now.  Guess they finally fixed it

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Mine is up and running now.  Guess they finally fixed it

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No, I'm getting the same since yesterday.  Contacted the EV Concierge at OnStar last night and tried troubleshooting without success.  Then he told me there was an outage that started a 1/2 hour before my call and was  expected to last another 1/2 an hour.  Woke up this morning and still not working.  I wonder how many other GM customers are affected.  I drive an Equinox EV btw, but not sure if that makes a difference.

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No, I'm getting the same since yesterday.  Contacted the EV Concierge at OnStar last night and tried troubleshooting without success.  Then he told me there was an outage that started a 1/2 hour before my call and was  expected to last another 1/2 an hour.  Woke up this morning and still not working.  I wonder how many other GM customers are affected.  I drive an Equinox EV btw, but not sure if that makes a difference.

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