Telmatic Module

Question

To Whom it may concern,I have a 2023 (7/1/23) GMC Sierra. The telematics unit was out for approx. 5 weeks before I had a dealer appt for another issue. They said i would have to work with Onstar to figure it out, so I was at the dealer and I did just that.&nbsp;Onstar stated that I needed to schedule an appt. with the dealer. The dealer couldn't fit me in for another topic that day. Two weeks later the dealer stated that it was the telmatics module. It was also on backorder.&nbsp; It was 7 weeks since the need for a telematics module which was out of warranty. There is no future appt for the replacement do to it being on backorder.based on my internet research there appears to be an ongoing issue with these late model Telematics Modules across multiple brands.My questions....Shouldn't this be covered under warranty (the dealer stated the GMC would cover half) since it is Onstar related and I have a 3-year subscription to the service?I think Onstar needs to credit me the time on the subscription once the app starts talking to the truck again. There is no end in sight on when the issue would be fixed.I am looking for Onstar feedback&nbsp;Thanks,DLBuff&nbsp;&nbsp;&nbsp;&nbsp;

dlbuff · Answer

I need to add that I believe it stopped working after the needed update by the dealer. Truck is out of warranty.... 45K miles.

markh · Answer

There appears to be a widespread issue with the telematics module. I own a 2022 Cadillac Escalade, and my telematics module is not functioning. When I took it to Covert Cadillac in Austin, TX, the dealership informed me that I would need to pay approximately $460 just to have the module scanned to determine why it is offline—before they could even diagnose the problem or suggest next steps. Additionally, I was told that my extended warranty would not cover the module.

I agree with other customers that this issue needs to be reported to the Better Business Bureau, and legal action should be considered. It is unacceptable for GM to ignore this recurring problem, especially since Cadillac issued a recall for the same issue back in 2021. Clearly, the problem was never fully resolved.

Reference: GM Authority Article

advisor_helen · Answer

We appreciate these details and regret to hear of any concern with your hardware. If you need further assistance alongside your certified dealer related to delays, kindly email socialmedia@gm.com. Our team would be happy to further review any assistance opportunities related to your services moving forward. We hope to hear from you soon.&nbsp;

advisor_jack · Answer

This is never what we like to hear about your OnStar experience with your 2022 Cadillac Escalade, Mark. Our team regrets to hear of these continued difficulties with your hardware and can sympathize with the frustration of unexpected vehicle expenses. We would be happy to look into this further alongside you and Covert Cadillac to see how we may be able to assist further.&nbsp;Let us assure you that OnStar/GM closely monitors all types of data in order to identify and address emerging vehicle concerns appropriately.&nbsp; Although currently there are no recalls or other types of field actions tied to your vehicle, which address the concern you are describing, please know that if a recall or other type of field action is launched to address the concern that you and others may be experiencing, OnStar/GM will notify all involved, registered owners by mail.&nbsp; Letters will be mailed to all involved owners at the addresses that are on file at the Department of Motor Vehicles (DMV), where vehicles are registered.&nbsp; If you would like to move forward with this assistance, please send an email to us at socialmedia@gm.com with, "ATTN:OS Community/MarkH," in the subject line. Our team hopes to hear from you again soon.&nbsp;

edelgado · Answer

I got my Yukon 2023 in November 2022. In January 2023, the ONSTAR stopped working the time would roll back and stay on GMT, WIFI not working, the GM app for vehicle health and information, remote start and other problems noted. I have taken it to the dealer several times and I troubleshooted with your department and wasted my time. I am extremely upset that ONSTAR has not stepped up the plate and resolved this for several if not 1,000s of customers.&nbsp; I have a 3 year ONSTAR membership which came with my car which I have been UNABLE to use.&nbsp; Parts should NOT be on backorder to this.&nbsp; I would like someone to contact me in regard to this matter.&nbsp;