Forum Discussion
Onstar Module Needs Replaced
I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue.
100 Replies
My onstar module just went out at a little over the warranty. Now they want me to pay for it. My Truck, 2022 Silverado is a lease and I shouldn't be held accountable for the module going out. This is BS. They need to recall the vehicles.
Yep, still having to pay out of pocket ($750), waiting on the part with no eta, and losing out on the onstar services that have been paid for... Doesn't seem like Onstar really cares since they're owned by GM. Onstar emailed me but it basically stated, sorry you're upset and out of warranty on your 1.5 year old truck, good luck working with the dealer. Then mentioned calling them if I wanted to discuss it more.
I would call if I knew I wouldn't be wasting my time. Last two times I've called Onstar I was put on hold for almost 2 hours, and hung up on one of those times (and not called back).
Thanks OnStar, for the great customer service.
I have a 2023 high country Tahoe that also needs a new module that I'm being told is back ordered. I'm frustrated to pay such an insane amount of money for a premium package vehicle that stops working after less than 2 years. Especially since this seems like a common problem!!! I'm also with the person who mentioned the software update....I've been wondering if that could be related
I have a 2023 Tahoe whose OnStar has also gone out like many before me. I have been told it's a backorder module with no ETA date. Does anyone have any info on the time frame they waited for the module.
thank you.
Add my 2022 Silverado to this list. $839 dollars, what a wasteful way to support GM products. GM should issue a recall and address this quality
There appears to be a widespread issue with the telematics module. I own a 2022 Cadillac Escalade, and my telematics module is not functioning. When I took it to Covert Cadillac in Austin, TX, the dealership informed me that I would need to pay approximately $460 just to have the module scanned to determine why it is offline—before they could even diagnose the problem or suggest next steps. Additionally, I was told that my extended warranty would not cover the module.
I agree with other customers that this issue needs to be reported to the Better Business Bureau, and legal action should be considered. It is unacceptable for GM to ignore this recurring problem, especially since Cadillac issued a recall for the same issue back in 2021. Clearly, the problem was never fully resolved.
our onstar was replaced within 6 months of buying our 22 yukon XL - now 2 years later its dead again...and the part is discontinued. literally WORTHLESS and makes so many features of our car useless. What a disappointment on a 80k plus vehicle. also...Boiler Up!
My module is out too. Vehicle is a 2022. OnStar is a part of GMC why are they not doing a recall. Bad customer service OnStar and GM. Do better. Also with all these comments on your site why are you ignoring us.
I'm in the same boat here. 2023 GMC AT4X and my onstart module just "WENT OUT" Dealer walked to truck looked insided...never started it.. and says "Yup its the On Star module that went out needs to be replaced, but its on backorder and no clue when they will send out new ones, Sorry but you are possilby screwed out of the next year of service that you paid for" So hardware goes out and its my fault and the money you paid for the service is basicly a tip for what service you did recieve. Guess when its time to look for a new vehicle I will be changing brands....
I have been without the use of OnStar since September and I spoke with my sales rep at the dealership. As this is a well known issue, I made him call OnStar on my behalf and find out what could be done to get a prorated refund for the period I would be without the use of a subscription I was FORCED to purchase. Ultimately, they told me the dealership's OnStar liason would be able to get my contract extended for free by the number of months I was without a functional module after the replacement took place. This all hinges on when the replacement module finally becomes available.
Try reaching out to the sales representative you purchased your AT4X from or the dealership's sales manager. If you do not get a positive resolution, put them on blast on social media for selling products that have a vehicle operating system that has functionality centered around a known bad module.
I am on the same boat as many users here with these modules.
For a month now, there has been no updates from my current dealer or GM. The only emails Onstar or CustomerCare can provide currently is a "standard" ...." We are still experiencing a delay on the part(s) needed to repair". My truck is just a sitting block at the dealer since they told me I could not drive it without the Telematic Module.
I don't believe anyone is working "diligently" to do anything for the GM customers. I have called multiple GM part and dealers across multiple states (Michigan, Iowa, Florida, California, and Texas) with similar results. All dealers provided me the part number #86815701 for my vehicle....and basically told me..."Good luck finding it.....most websites say "discontinued" and there is no true ETA because they don't know who, when, or why." One of the parts specialists mentioned there being more parts being on backorder related to engine, transmission...etc.
In addition to contacting dealers, I've also emailed GM customer care directly and even reach out to Mary Barra's office, hoping to elevate the issue- but still no meaningful response or resolution. It's incredibly frustrating and disappointing to see such a lack of support.
SAME. Oil change and update for the recall in my 2023 Denali - December 19 as well. I posted the details in another thread. Seems to be a flood of these failures. I'm going to try and opt-out of future updates until it just stops working.