Forum Discussion
Onstar Module Needs Replaced
I'm in the same boat here. 2023 GMC AT4X and my onstart module just "WENT OUT" Dealer walked to truck looked insided...never started it.. and says "Yup its the On Star module that went out needs to be replaced, but its on backorder and no clue when they will send out new ones, Sorry but you are possilby screwed out of the next year of service that you paid for" So hardware goes out and its my fault and the money you paid for the service is basicly a tip for what service you did recieve. Guess when its time to look for a new vehicle I will be changing brands....
I have been without the use of OnStar since September and I spoke with my sales rep at the dealership. As this is a well known issue, I made him call OnStar on my behalf and find out what could be done to get a prorated refund for the period I would be without the use of a subscription I was FORCED to purchase. Ultimately, they told me the dealership's OnStar liason would be able to get my contract extended for free by the number of months I was without a functional module after the replacement took place. This all hinges on when the replacement module finally becomes available.
Try reaching out to the sales representative you purchased your AT4X from or the dealership's sales manager. If you do not get a positive resolution, put them on blast on social media for selling products that have a vehicle operating system that has functionality centered around a known bad module.
I am on the same boat as many users here with these modules.
For a month now, there has been no updates from my current dealer or GM. The only emails Onstar or CustomerCare can provide currently is a "standard" ...." We are still experiencing a delay on the part(s) needed to repair". My truck is just a sitting block at the dealer since they told me I could not drive it without the Telematic Module.
I don't believe anyone is working "diligently" to do anything for the GM customers. I have called multiple GM part and dealers across multiple states (Michigan, Iowa, Florida, California, and Texas) with similar results. All dealers provided me the part number #86815701 for my vehicle....and basically told me..."Good luck finding it.....most websites say "discontinued" and there is no true ETA because they don't know who, when, or why." One of the parts specialists mentioned there being more parts being on backorder related to engine, transmission...etc.
In addition to contacting dealers, I've also emailed GM customer care directly and even reach out to Mary Barra's office, hoping to elevate the issue- but still no meaningful response or resolution. It's incredibly frustrating and disappointing to see such a lack of support.