Forum Discussion
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
205 Replies
Just contacted an attorney at 215-875-3000. Give them a call. Time to hold GM responsible.
Reported to NHTSA as well.Non working onstar module at 7700mi. No remote start. No GPS. No onstar connectivity. No garage openers. No apps. No WiFi. The usual delete apps, hard restarts multiple times, nothing works. Have now gone back to using a remote for the garage doors, haven’t used one since 2015 but since this is all programmed into the screen with no physical buttons, we’re back to it. I will be expecting extensions on all services I am without.
We recognize the frustration that can accompany unexpected concerns, @Buick20SUV25. Our team would like to learn more about the situation with your OnStar module and explore opportunities for assistance. Please send us a private message to OnStar_Support with additional details to do so. Just select the envelope icon at the top right of your screen to get started.
My 2025 Chevrolet Traverse started having issues with the instant module and it killed 2 batteries. My vehicle has now been sitting at the dealership for 2 weeks. They were hesitant about giving me a loaner, but I wouldn’t let up.
Tracie Harden
Conyers, GA
2025 Chevrolet Traverse
We regret to learn of the difficulty you've endured while working to address OnStar module and battery concerns with your Traverse, Tracie. Allow our team to look into this further so we may better gauge how we can assist. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
Please keep me in the loop on this. I have a 2025 Chevy Equinox that my Google Assistant and Google Maps do not work depending on the day. Keating Chevrolet in Conroe, TX is trying to say I have to have the internet but my Onstar Basic says Navigation is included. Why sell a vehicle that has to have internet to run the services? Even with my Android auto hooked up it still shows me offline and can't connect. This obviously needs to be recalled. Onstar and the dealerships just treat us like we are dumb. I still have my bumper to bumper warranty as well.
Marilyn Hopper
Conroe, TX
Thank you for reaching out and being a valued OnStar Member. We’d be happy to assist you with your Google Built-In concerns and answer any additional questions about your Plan. So that we can begin reviewing your account, could you please send us a private message to OnStar_Support with your full name, as well as your OnStar account number or the VIN associated with your Equinox? Please select the envelope in the upper right corner of your screen to begin. We’ll be here to help as soon as we hear from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
I want in on this! My Tahoe purchased in 2023 has been without this service since 2024. No resolve or answers in sight from anyone.
We regret to hear that your Tahoe has been without OnStar services, @ChevyGirl. Our team would like to learn more about your situation and help wherever we can alongside your preferred dealership. We can serve as a liaison between you and the trained service technicians, while they address your vehicle and work toward a resolution. When you can, please send us a private message with your full name and contact information (including email and phone), VIN, current mileage, and dealership name/location to OnStar_Support. Any other context you may wish to share is also appreciated, as this can help us to investigate. To send this message, simply click the envelope icon at the top right of your screen. We will be keeping an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
2025 Equinox EV. Total Telematics Module Failure back in OCTOBER of 25. It is now April 30th of 26 and the module is JUST now being replaced. The backorder is unacceptable and is happening because of failure in the cars.
A lawsuit needs to happen if multiple models are having the same **bleep** problems!
Our team realizes how vehicle concerns that come along with repair delays can impact your entire vehicle experience. We want you to be nothing short of satisfied with your Equinox EV, and we're always here if you would like an extra layer of support through the repair process with your dealership. Please feel free to private message OnStar_Support with additional details if this is of any interest. Just select the envelope icon at the top right of your screen to get started.
I bought a2025 Equinox in May of 2025 in December my on start modular went out I had to wait over a 3 weeks for them to get the part, my vehicle 0 or my battery was being drained by the on start modular, they finally gave me a EV Equinox which I specifically requested a had vehicle, I am not a tech savvy person. I could drive for more then 3 hours on this vehicle with out having to go charge it, I missed dr's appointments, regular day to day activities due to the stress of being forced into a vehicle I didn't know how to work. GM finally contacted me and offered a minut compensation for my inconvenience and I am not satisfied with the outcome they should have done more and I for one can day, they have lost a customer after my lease is up.
They knew about the problem and ignored it then acted dumb when people were bringing there vehicles in I spoke to a worker that explained to me all the parts were on back order because so many customers are having the same issue and there is still not a Recall, My vehicle JUST DIED IN THE MIDDLE OF THE ROAD! Thankfully I had nobody behind me to rear-end me at the time!
THIS NEEDS A RECALL BEFORE SOMEONE GETS HURT!
Our team appreciates you sharing your experience here, @Jldaley11. We know how upsetting it must have been when your vehicle died in the middle of the road. As your safety is our top priority, our team would like to connect and learn more about your experience. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Waiting patiently.
We would like to learn more about your situation and explore opportunities for support, @SheilaThomasLA. To do so, please message us privately with more details at your convenience. Just select the envelope icon at the top right of your screen. Be sure to include your full name, VIN, mileage, and the name/location of your dealership. Any other details you can share are also appreciated. Our team will watch for your contact. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Still waiting. I purchased a 2025 on 4/26 and took it in on 5/4. No ETA on the module. I’ve already sent all my info to OnStar. I didn’t even really get a chance to drive my car. Luckily I do have a loaner.
Our team is a private message away at OnStar_Support, @christinaz78. Allow us to learn more about your situation and explore opportunities for assistance alongside your servicing dealership while they address your newly purchased 2025. Just click the envelope icon at the top right of your screen to send us a message and get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
