Forum Discussion
class action lawsuit OnStar module backorder
I bought a2025 Equinox in May of 2025 in December my on start modular went out I had to wait over a 3 weeks for them to get the part, my vehicle 0 or my battery was being drained by the on start modular, they finally gave me a EV Equinox which I specifically requested a had vehicle, I am not a tech savvy person. I could drive for more then 3 hours on this vehicle with out having to go charge it, I missed dr's appointments, regular day to day activities due to the stress of being forced into a vehicle I didn't know how to work. GM finally contacted me and offered a minut compensation for my inconvenience and I am not satisfied with the outcome they should have done more and I for one can day, they have lost a customer after my lease is up.
They knew about the problem and ignored it then acted dumb when people were bringing there vehicles in I spoke to a worker that explained to me all the parts were on back order because so many customers are having the same issue and there is still not a Recall, My vehicle JUST DIED IN THE MIDDLE OF THE ROAD! Thankfully I had nobody behind me to rear-end me at the time!
THIS NEEDS A RECALL BEFORE SOMEONE GETS HURT!
Our team appreciates you sharing your experience here, @Jldaley11. We know how upsetting it must have been when your vehicle died in the middle of the road. As your safety is our top priority, our team would like to connect and learn more about your experience. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.