Forum Discussion
class action lawsuit OnStar module backorder
Please keep me in the loop on this. I have a 2025 Chevy Equinox that my Google Assistant and Google Maps do not work depending on the day. Keating Chevrolet in Conroe, TX is trying to say I have to have the internet but my Onstar Basic says Navigation is included. Why sell a vehicle that has to have internet to run the services? Even with my Android auto hooked up it still shows me offline and can't connect. This obviously needs to be recalled. Onstar and the dealerships just treat us like we are dumb. I still have my bumper to bumper warranty as well.
Marilyn Hopper
Conroe, TX
Thank you for reaching out and being a valued OnStar Member. We’d be happy to assist you with your Google Built-In concerns and answer any additional questions about your Plan. So that we can begin reviewing your account, could you please send us a private message to OnStar_Support with your full name, as well as your OnStar account number or the VIN associated with your Equinox? Please select the envelope in the upper right corner of your screen to begin. We’ll be here to help as soon as we hear from you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.