Forum Discussion
MyGMC App will not connect Android phone unable to complete authorization
I cannot log in to the MyGMC app on my Android phone. I have tried to uninstall and reinstall and that has not fixed the issue. I can enter email and password. I get the email notification with the second security access code, and I enter the code. After that I get a message that says "Unable to complete authorization as there is no interactive call in progress. This can be due to closing the app while authorization was in process"
I did not close the app, I did not leave the app, I did not tough the phone after entering the authorization code and the message above is still happening and it will not connect and it will not complete the authorization.
I figured it out. For those who are still having issues try to clear your cache from chrome and Microsoft Edge browsers and clear your device cache as well, then try it again. That should work.
36 Replies
My latest phone now is running Android V14. My other phone was at least 10 and maybe even earlier. Both have the same issues with connecting to the app. It is spotty at best. Sometimes it will work and sometimes in won't.
Our team is sorry to hear that you've continued to run into reliability concerns while attempting to run and take advantage of our apps amazing features, Max. For your awareness, the app requires that Androids be running Android 10 or higher, and Apple must be running on iOS 14 or higher in order to support the compatability and functionality of the myGMC app. If you're still experiencing these concerns, please send us another email with these and any additional details so that we may continue to best assist you through this. We'll be keeping an eye out for your email.
I'm on android 14 and having this same problem! I can log in via browser, but I can no longer log in with the app.
All these Onstar advisors keep saying we understand the problem and asking us to send info to onstar support. Why? This is common issue across the board. Why can't you just put the solution here? It is very apparent that mygmc app is having issues with android. Im running android 15. My gmc app was working as of 8/23 and now nothing but white screen, which means I cannot login.
Because they, themselves, don't know what the problem is!! It comes and goes! It all started after they added this damn "two-factor authentication"
I figured it out. For those who are still having issues try to clear your cache from chrome and Microsoft Edge browsers and clear your device cache as well, then try it again. That should work.
We know how frustrating app concerns can be. Our team wants to provide as much support to each individual as possible, and to do that we do need to look into your concern privately. Please send us a private message to OnStar_Support so we can look into your concern further. Just select the envelope icon at the top right of your screen to get started.
I have THE EXACT problem too (Android 10)
We understand how essential the app is and we're here to help. Please email us at socialmedia@gm.com with "ATTN: OnStar Community/ Neda" in the subject line so we can further assist.
I emailed the above-mentioned address on 10 Aug. which was my third email to OnStar, but nothing is done yet. It seems that they don't have any solution for it. I even installed an older version of the App -as it was fine before- but it did not even let me to try, was forcing me to update! .... Is this problem for those without OnStar subscription?? I tried while in the car and calling OnStar (just the virtual voice, I am not subscribed), but still says "Unable to complete authorization as there is no interactive call in progress. This can be due to closing the app while authorization was in process"
Thank you for bringing these errors to our attention. Again, we are here to help to the best of our abilities and we’d like to learn more about any errors you’re facing. Please email us at socialmedia@gm.com with ATTN: OnStar Community/Neda in the subject headline. We will keep an eye out for your reply.
Thanks for the "general fix;" it worked just as instructed. Give it a go, and there's no need to phone or message Chevrolet Support. Thanks Very Much 🙂
Hi all 🙂 I was on a phone call with an OnStar representative; although as of today (8 Jan 2025), based on the info. on Google Play, the App is compatible with Android 10, the guy told me that it needs at least Android 14 -which I don't think this is correct. Is anyone with the problem here using version 14 or 15 plz??
Update: I tried it again a few days ago with no hope; surprisingly it signed in after two tries!!! without even asking for a code -which I am totally OK with that :)- but when I go to "map", it crashes!! I did not make any change to the phone (Android 10)
I am have the exact problem
We hear you and understand how upsetting login concerns can be. Our team would be glad to look into this for you. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started