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T-GMCTerrain's avatar
T-GMCTerrain
New Contributor
2 years ago

MyGMC App will not connect Android phone unable to complete authorization

I cannot log in to the MyGMC app on my Android phone.  I have tried to uninstall and reinstall and that has not fixed the issue.  I can enter email and password.  I get the email notification with th...
Neda's avatar
Neda
New Contributor II
2 years ago

I have THE EXACT problem too (Android 10)

Former OnStar Advisor's avatar
Former OnStar Advisor
2 years ago

We understand how essential the app is and we're here to help. Please email us at socialmedia@gm.com with "ATTN: OnStar Community/ Neda" in the subject line so we can further assist. 

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App will not connect Android phone unable to complete authorization","id":"message:2299","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2299","revisionNum":1,"repliesCount":29,"author":{"__ref":"User:user:22255"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:2299"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2299"},"body@stripHtml({\"truncateLength\":200})":" I cannot log in to the MyGMC app on my Android phone.  I have tried to uninstall and reinstall and that has not fixed the issue.  I can enter email and password.  I get the email notification with th...","body@stringLength":"713","rawBody":"

I cannot log in to the MyGMC app on my Android phone.  I have tried to uninstall and reinstall and that has not fixed the issue.  I can enter email and password.  I get the email notification with the second security access code, and I enter the code.  After that I get a message that says \"Unable to complete authorization as there is no interactive call in progress.  This can be due to closing the app while authorization was in process\"

I did not close the app, I did not leave the app, I did not tough the phone after entering the authorization code and the message above is still happening and it will not connect and it will not complete the authorization.  

","kudosSumWeight":3,"postTime":"2024-06-24T12:35:27.912-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2299_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13320},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:2299":{"__typename":"Conversation","id":"conversation:2299","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2299"},"lastPostingActivityTime":"2025-02-22T08:20:29.759-08:00","lastPostTime":"2025-02-22T08:20:29.759-08:00","unreadReplyCount":29,"isSubscribed":false},"ModerationData:moderation_data:2299":{"__typename":"ModerationData","id":"moderation_data:2299","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2299_1":{"__typename":"Revision","id":"revision:2299_1","lastEditTime":"2024-06-24T12:35:27.912-07:00"},"ForumReplyMessage:message:2414":{"__typename":"ForumReplyMessage","id":"message:2414","conversation":{"__ref":"Conversation:conversation:2299"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2299/message:2414","revisionNum":1,"uid":2414,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: MyGMC App will not connect Android phone unable to complete authorization","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2414"},"parent":{"__ref":"ForumReplyMessage:message:2412"},"body":"

We understand how essential the app is and we're here to help. Please email us at socialmedia@gm.com with \"ATTN: OnStar Community/ Neda\" in the subject line so we can further assist. 

","body@stringLength":"394","rawBody":"

We understand how essential the app is and we're here to help. Please email us at socialmedia@gm.com with \"ATTN: OnStar Community/ Neda\" in the subject line so we can further assist. 

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I have THE EXACT problem too (Android 10)

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I have THE EXACT problem too (Android 10)

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