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T-GMCTerrain
New Contributor
2 years ago

MyGMC App will not connect Android phone unable to complete authorization

I cannot log in to the MyGMC app on my Android phone.  I have tried to uninstall and reinstall and that has not fixed the issue.  I can enter email and password.  I get the email notification with th...
Neda's avatar
Neda
New Contributor II
6 months ago

Update: I tried it again a few days ago with no hope; surprisingly it signed in after two tries!!! without even asking for a code -which I am totally OK with that :)- but when I go to "map", it crashes!! I did not make any change to the phone (Android 10)

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App will not connect Android phone unable to complete authorization","id":"message:2299","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2299","revisionNum":1,"repliesCount":29,"author":{"__ref":"User:user:22255"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:2299"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2299"},"body@stripHtml({\"truncateLength\":200})":" I cannot log in to the MyGMC app on my Android phone.  I have tried to uninstall and reinstall and that has not fixed the issue.  I can enter email and password.  I get the email notification with th...","body@stringLength":"713","rawBody":"

I cannot log in to the MyGMC app on my Android phone.  I have tried to uninstall and reinstall and that has not fixed the issue.  I can enter email and password.  I get the email notification with the second security access code, and I enter the code.  After that I get a message that says \"Unable to complete authorization as there is no interactive call in progress.  This can be due to closing the app while authorization was in process\"

I did not close the app, I did not leave the app, I did not tough the phone after entering the authorization code and the message above is still happening and it will not connect and it will not complete the authorization.  

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I cannot log in to the MyGMC app on my Android phone.  I have tried to uninstall and reinstall and that has not fixed the issue.  I can enter email and password.  I get the email notification with the second security access code, and I enter the code.  After that I get a message that says \"Unable to complete authorization as there is no interactive call in progress.  This can be due to closing the app while authorization was in process\"

I did not close the app, I did not leave the app, I did not tough the phone after entering the authorization code and the message above is still happening and it will not connect and it will not complete the authorization.  

"},"Conversation:conversation:2299":{"__typename":"Conversation","id":"conversation:2299","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2299"},"lastPostingActivityTime":"2025-02-22T08:20:29.759-08:00","lastPostTime":"2025-02-22T08:20:29.759-08:00","unreadReplyCount":29,"isSubscribed":false},"ModerationData:moderation_data:2299":{"__typename":"ModerationData","id":"moderation_data:2299","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2299_1":{"__typename":"Revision","id":"revision:2299_1","lastEditTime":"2024-06-24T12:35:27.912-07:00"},"ForumReplyMessage:message:6896":{"__typename":"ForumReplyMessage","id":"message:6896","conversation":{"__ref":"Conversation:conversation:2299"},"author":{"__ref":"User:user:23221"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:2299/message:6896","revisionNum":1,"uid":6896,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: MyGMC App will not connect Android phone unable to complete authorization","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:6896"},"parent":{"__ref":"ForumTopicMessage:message:2299"},"body":"

Update: I tried it again a few days ago with no hope; surprisingly it signed in after two tries!!! without even asking for a code -which I am totally OK with that :)- but when I go to \"map\", it crashes!! I did not make any change to the phone (Android 10)

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Update: I tried it again a few days ago with no hope; surprisingly it signed in after two tries!!! without even asking for a code -which I am totally OK with that :)- but when I go to \"map\", it crashes!! I did not make any change to the phone (Android 10)

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