Welcome to the

OnStar Community

The place for Members to come together, gain insight and find product support.

cancel
Showing results for 
Search instead for 
Did you mean: 
13828members
2410posts

New Topics from OnStar Subscribers

Message on Android Phone (Fusion Z)

When I attempt top open my "myChevrolet" app on my Android phone (Fusion Z Model V34OU) I get a message "myChevrolet keeps stopping" and I am unable to open the app. I have uninstalled and reistalled and I still receive the message. The app has been ...

  • 21 Views
  • 0 replies
  • 0 kudos

MyChevy App remote start

I bought my car a month ago, 2025 Chevy Equinox. All of the sudden the app won’t start my car. I’ve uninstalled the app, reinstalled, disconnected my Bluetooth and reconnected. It will work one time and then stop working again. I can’t seem to get an...

  • 39 Views
  • 0 replies
  • 0 kudos

Change dealership for warranty service

Hello, I am having my car serviced by another dealership in lieu of the one I originally purchased the vehicle at. The old dealership keeps on calling me and will keep on calling me until I change the dealer on On Star. Can someone please show me whe...

  • 110 Views
  • 1 replies
  • 0 kudos

MYGMC Sierra Crewcab

My GMC Sierra has a button on each exterior front door handle that is supposed to Lock & Unlock the doors. It still does Lock the doors and while pressing it to unlock, it blinks the lights, but, does not unlock the doors. However the button on my FO...

  • 96 Views
  • 1 replies
  • 0 kudos

Battery status is not updating

App version: 7.0.0 build 260, background refresh enablePhone IOS 17.6.1Troubleshoot:Remove the old version and reinstall with latest oneClose and reopen appSign out/in I always need to sign out/in to see the battery status but not all the time works,...

  • 130 Views
  • 1 replies
  • 0 kudos

myCadillac on Lyriq will not open

Since day one when I purchased my 2024 Lyriq the myCadillac app in on the vehicle will not open. It goes to open then crashes. I can't uninstall or reinstall it? Likewise, on my phone the myCadillac app will randomly connect and update the stats from...

  • 112 Views
  • 1 replies
  • 0 kudos

Resolved! New 2025 Buick Encore GX 8 year OnStar Free

I just purchased a 2025 Buick Encore GX four days ago. I am working on learning the instruction book and the new features of the vehicle. MSRP sticker says "8 years ONSTAR One Essentials. See Onstar.com for details." The website does not show OnStar ...

  • 832 Views
  • 3 replies
  • 0 kudos

My Chevrolet App not updating stats

I just leased a 2024 Silverado a week ago and the vehicle status has not updated since the day I got it. Had a difficult time getting you to remove my previous vehicle from the account. Called you directly and was told that it was logged to your tech...

  • 261 Views
  • 1 replies
  • 0 kudos