Remote climate control still missing

Question

I have a 2025 Sierra Elevation. When I got it in April, remote temperature control was available in the app. Now it's gone.

I have had a ticket 68838346 open with support since 6/17. After gathering information via email, I was told a support engineer would be in touch via phone. I have heard crickets since. I have followed up via email several times with no response.

Can I get some help here please?

rob75 · Answer

I too have same problem temp control worked for first 2 weeks then nothing wth

advisor_helen · Answer

We truly regret to hear of any miscommunications. Our team here would like to take a further look into your case details on our end. So we may further investigate your remote personalization concerns, can you please send us a private message with additional details to OnStar_Support? You can select the envelope icon at the top right of your screen to get started.&nbsp;

advisor_ahmed · Answer

We know how inconvenient and frustrating it can be to lose app features like the climate control settings, Rob. Our team would be glad to connect and learn more about your concern. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. Please include your full name as it appears on your OnStar account along with either you VIN or OnStar account number. We'll be on the lookout for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.