We're completing your digital order
I recently purchased a Supercruise plan, and the app froze up during the purchase. I got a receipt email, and tech support was able to get my plan working in the vehicle. Since this purchase the app has a banner at the top that says "We're completing your digital order. Once it's processed, you'll be able to place a new one. Please refresh". The icons to add anything to your cart, such as an Onstar plan are also gone, so I can not make any purchases. This has been like this since June 5th. I've logged out and back in, deleted and redownloaded the app, and tried logging in from a PC, and have the same result. Has anybody experienced this and fixed it? I've had enough of sitting on the phone with them just to get my plan working in the first place. ThanksWhy am I seeing unknown recurring charges on my FAB card and how can I stop them immediately?
I have been noticing something odd with my FAB card over the past couple of weeks and it is starting to worry me. Small amounts are being deducted regularly and I do not recognize the name of the merchant at all. It looks like some kind of subscription or recurring payment, but I never signed up for anything recently. I first thought it might be linked to an app or service I forgot about, but after checking my emails and past purchases, nothing matches those charges. The problem is that the deductions keep happening, and I feel like if I do not act quickly, more money will go out without me knowing why. At the same time, I am trying to keep track of my salary account balance because my monthly credit should have already come in. With these unknown deductions, I am not confident about the actual amount left in my account. If anyone here knows a clear way to check the exact salary balance in FAB when there are ongoing charges like this, it would really help me understand where I stand. I have already checked my card settings but could not find anything obvious to stop these payments. If someone has dealt with unknown recurring transactions on a FAB card before, I would really appreciate guidance on how to block them and whether the bank can reverse these charges.MyGMC app won't send remote commands
My app is working except it will not send remote commands. When I select lock, unlock or remote start it just says sending for a while and then I get an error message telling me "Unable to reach Sierra 2500HS. Use key to start manually and restore connection." I have reached out to Onstar and GM support multiple times with no resolution. Onstar is supposedly linked to my GM account and all looks fine but OnStar cannnot reach my vehicle. My Onstar button will let me call Onstar just find. HELP!!FYI...Trailer Light Testing Is Back
To all community members, if you missed it, I have some good news. Back in March, OnStar removed the Trailer Light Testing feature from the mobile apps, which was a major headache for many of us. The Update: As of the last couple of weeks, the feature has officially returned! You can find it again under the Control Tab in both the myGMC and myChevrolet apps. What’s Next? I’m really hoping this means Climate Controls are next on the list to be restored. They were removed around the same time earlier this year, and with winter hitting hard, having that functionality back would be a lifesaver. Keep an eye on your apps and make sure you're running the latest update!Climate Control Feature - 2025 GMC Sierra 1500
Hey everyone, Looking to see if anyone else is running into this. I have a 2025 GMC Sierra, and for the past few months my myGMC app no longer shows the climate control option. I used to be able to pre-heat/cool the truck remotely with no issues, and then the feature just disappeared one day. It hasn’t come back since. I contacted OnStar online support, but they weren’t any help—they just gave generic troubleshooting steps that didn’t fix anything. Has anyone else had this happen? Did you find a workaround or get it restored somehow? Appreciate any insight.
