Forum Discussion

dclemdog39's avatar
dclemdog39
New Contributor
25 days ago

MyBuick app

Both MyBuick and myGMC apps have lost connection to both vehicles and I have no controls. Is this an app issue or an issue with my vehicles?

mybuick
mygmc

5 Replies

    • Advisor_Troy's avatar
      Advisor_Troy
      Moderator
      24 days ago

      We would certainly like to support in addressing any concerns you may have encountered while attempting to utilize your OnStar features, Bobbi. Please send us a private message to OnStar_Support with more details so we can look into this further. Just select the envelope icon at the top right of your screen to get started.

  • bkristy's avatar
    bkristy
    New Contributor
    25 days ago

    I'm having the same issue with my Chevy Bolt, they must be down.

  • Advisor_Troy's avatar
    Advisor_Troy
    Moderator
    24 days ago

    Our team recognizes how inconvenient this loss of connectivity from your mobile apps to your vehicles is and would like to better understand how we can support in troubleshooting. As an initial troubleshooting step, we ask that you attempt to uninstall then reinstall the mobile apps to ensure you are running the latest version. Should this not prove helpful and the controls are not populating withing your app, you may need to conduct a Power Cycle on each vehicle. You can follow the below steps to do so.

     

    1. Enter the vehicle and turn ignition on
    2. Move vehicle to an open, uncovered area, if not already
    3. Vehicle should run for at least 15-20 seconds
    4. Shut off vehicle
    5. Remove Key from ignition or Press start/stop button
    6. Open the driver’s door
    7. Only if Safe to do so, exit vehicle
    8. Key FOB must also exit vehicle
    9. Close Driver's door
    10. All other doors, hatch, liftgate should also be closed
    11. Lock vehicle doors using Key FOB
    12. Key FOB must be outside of vehicle
    13. Critical Step: Wait at least 15 seconds (Max 30).
    14. This allows time for the OnStar unit and other electrical systems to turn off
    15. At a minimum, the OnStar unit needs to turn off
    16. Re-Enter the vehicle and turn ignition on
    17. Move vehicle to an open, uncovered area, if not already
    18. Vehicle should run for at least 15 seconds
    19. Retest

    If your concerns persist post power cycle and the mobile app reinstallation, please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.