MyGMC App will not connect Android phone unable to complete authorization

[T-GMCTerrain]

I cannot log in to the MyGMC app on my Android phone.  I have tried to uninstall and reinstall and that has not fixed the issue.  I can enter email and password.  I get the email notification with the second security access code, and I enter the code.  After that I get a message that says "Unable to complete authorization as there is no interactive call in progress.  This can be due to closing the app while authorization was in process"

I did not close the app, I did not leave the app, I did not tough the phone after entering the authorization code and the message above is still happening and it will not connect and it will not complete the authorization.  

[mgwyoming]

I am having the same problem today.  Is there a fix for this? I live in Wy and depend on the app in the winter to start my GMC when it is -40 out.  I had no problem until they started this extra authentication thing.  I get the same message the others are getting.  I have reloaded the app, shut off the phone, and put the code in by getting it from another device so the app doesn't think I left.  nothing same thing over and over. What is the fix? Getting mad about paying for a service I can't use

[Neda]

After bryndavis's post, I installed it again (after uninstalling it for a few months) to try their solution, it does not even open to give that error!! It crashes before opening! 

[Advisor_Helen]

We do apologize for the delayed reply, Courtney. Thank you for bringing this error message to our attention. Our team would like to learn more and assist with any troubleshooting we can. Kindly email us at socialmedia@gm.com with ATTN: OnStar Community/ Courtneyhoffman in the subject headline. We hope to hear from you. 

[Advisor_Helen]

Reliability is one of our top priorities. If you continue to have troubles with the mobile app login, we would like to learn more and take a further look into your account details. Our team is only an email away at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/ mgwyoming in the subject headline. 

[Advisor_Helen]

Thank you for bringing these errors to our attention. Again, we are here to help to the best of our abilities and we’d like to learn more about any errors you’re facing. Please email us at socialmedia@gm.com with ATTN: OnStar Community/Neda in the subject headline. We will keep an eye out for your reply.