Forum Discussion

T-GMCTerrain's avatar
T-GMCTerrain
New Contributor
2 years ago
Solved

MyGMC App will not connect Android phone unable to complete authorization

I cannot log in to the MyGMC app on my Android phone.  I have tried to uninstall and reinstall and that has not fixed the issue.  I can enter email and password.  I get the email notification with th...
mygmc
  • SamboHUMEV's avatar
    SamboHUMEV
    4 months ago

    I figured it out. For those who are still having issues try to clear your cache from chrome and Microsoft Edge browsers and clear your device cache as well, then try it again. That should work.

mgwyoming's avatar
mgwyoming
New Contributor
2 years ago

I am having the same problem today.  Is there a fix for this? I live in Wy and depend on the app in the winter to start my GMC when it is -40 out.  I had no problem until they started this extra authentication thing.  I get the same message the others are getting.  I have reloaded the app, shut off the phone, and put the code in by getting it from another device so the app doesn't think I left.  nothing same thing over and over. What is the fix? Getting mad about paying for a service I can't use

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    2 years ago

    Reliability is one of our top priorities. If you continue to have troubles with the mobile app login, we would like to learn more and take a further look into your account details. Our team is only an email away at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/ mgwyoming in the subject headline.