MyGMC App will not connect Android phone unable to complete authorization
I cannot log in to the MyGMC app on my Android phone. I have tried to uninstall and reinstall and that has not fixed the issue. I can enter email and password. I get the email notification with the second security access code, and I enter the code. After that I get a message that says "Unable to complete authorization as there is no interactive call in progress. This can be due to closing the app while authorization was in process"
I did not close the app, I did not leave the app, I did not tough the phone after entering the authorization code and the message above is still happening and it will not connect and it will not complete the authorization.
I purchased a vehicle yesterday. The app was working fine until I had the call with the OnStar rep. Now, the app won't load and connect. After multiple attempts to get it to load, it is completely frozen. I've tried rebooting my phone and reinstalling the App multiple times as well as clearing the cache. I even tried to do a manual connection from inside the vehicle via its touch screen to no avail. This app is so difficult. My other vehicle from your competitor has zero issues with their app. What can be done to remedy this?
Congratulations on the purchase of your new GMC, Paul. We regret to hear that you've run into these difficulties. What you describe sounds very similar to a known error which has since been identified and resolved by our internal technical team. At this time, we kindly ask that you attempt to uninstall/reinstall your app once more. This should correct any previous difficulties. However, if these troubles do persist, please send us an email to socialmedia@gm.com with, "ATTN:OS Community/PauThompsonMBA," in the subject line for the best and continued support.
We understand how essential the app is and we're here to help. Please email us at socialmedia@gm.com with "ATTN: OnStar Community/ Neda"in the subject line so we can further assist.
I emailed the above-mentioned address on 10 Aug. which was my third email to OnStar, but nothing is done yet. It seems that they don't have any solution for it. I even installed an older version of the App -as it was fine before- but it did not even let me to try, was forcing me to update! .... Is this problem for those without OnStar subscription?? I tried while in the car and calling OnStar (just the virtual voice, I am not subscribed), but still says "Unable to complete authorization as there is no interactive call in progress. This can be due to closing the app while authorization was in process"
After bryndavis's post, I installed it again (after uninstalling it for a few months) to try their solution, it does not even open to give that error!! It crashes before opening!
Thank you for bringing these errors to our attention. Again, we are here to help to the best of our abilities and we’d like to learn more about any errors you’re facing. Please email us at socialmedia@gm.com with ATTN: OnStar Community/Neda in the subject headline. We will keep an eye out for your reply.
Thanks for the "general fix;" it worked just as instructed. Give it a go, and there's no need to phone or message Chevrolet Support. Thanks Very Much 🙂
Hi all 🙂 I was on a phone call with an OnStar representative; although as of today (8 Jan 2025), based on the info. on Google Play, the App is compatible with Android 10, the guy told me that it needs at least Android 14 -which I don't think this is correct. Is anyone with the problem here using version 14 or 15 plz??
Update: I tried it again a few days ago with no hope; surprisingly it signed in after two tries!!! without even asking for a code -which I am totally OK with that :)- but when I go to "map", it crashes!! I did not make any change to the phone (Android 10)
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App will not connect Android phone unable to complete authorization","id":"message:2299","revisionNum":1,"repliesCount":29,"author":{"__ref":"User:user:22255"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:2299"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2299"},"body":"
I cannot log in to the MyGMC app on my Android phone. I have tried to uninstall and reinstall and that has not fixed the issue. I can enter email and password. I get the email notification with the second security access code, and I enter the code. After that I get a message that says \"Unable to complete authorization as there is no interactive call in progress. This can be due to closing the app while authorization was in process\"
I did not close the app, I did not leave the app, I did not tough the phone after entering the authorization code and the message above is still happening and it will not connect and it will not complete the authorization.
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I cannot log in to the MyGMC app on my Android phone. I have tried to uninstall and reinstall and that has not fixed the issue. I can enter email and password. I get the email notification with the second security access code, and I enter the code. After that I get a message that says \"Unable to complete authorization as there is no interactive call in progress. This can be due to closing the app while authorization was in process\"
I did not close the app, I did not leave the app, I did not tough the phone after entering the authorization code and the message above is still happening and it will not connect and it will not complete the authorization.
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I have tried to uninstall and reinstall and that has not fixed the issue. I can enter email and password. I get the email notif...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8MTE","node":{"__ref":"ForumReplyMessage:message:3712"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8MTI","node":{"__ref":"ForumReplyMessage:message:6909"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8MTM","node":{"__ref":"ForumReplyMessage:message:2412"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8MTQ","node":{"__ref":"ForumReplyMessage:message:2474"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8MTU","node":{"__ref":"ForumReplyMessage:message:2685"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8MTY","node":{"__ref":"ForumReplyMessage:message:3593"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8MTc","node":{"__ref":"ForumReplyMessage:message:3707"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8MTg","node":{"__ref":"ForumReplyMessage:message:6896"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":true,"startCursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8MTE"}},"customFields":[]},"Conversation:conversation:2299":{"__typename":"Conversation","id":"conversation:2299","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2299"},"lastPostingActivityTime":"2025-02-22T08:20:29.759-08:00","lastPostTime":"2025-02-22T08:20:29.759-08:00","unreadReplyCount":29,"isSubscribed":false},"ModerationData:moderation_data:2299":{"__typename":"ModerationData","id":"moderation_data:2299","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2299_1":{"__typename":"Revision","id":"revision:2299_1","lastEditTime":"2024-06-24T12:35:27.912-07:00"},"CachedAsset:theme:customTheme1-1747041724894":{"__typename":"CachedAsset","id":"theme:customTheme1-1747041724894","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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MyGMC App will not connect Android phone unable to complete authorization","moderationData":{"__ref":"ModerationData:moderation_data:3712"},"body":"
I'm on android 14 and having this same problem! I can log in via browser, but I can no longer log in with the app.
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I purchased a vehicle yesterday. The app was working fine until I had the call with the OnStar rep. Now, the app won't load and connect. After multiple attempts to get it to load, it is completely frozen. I've tried rebooting my phone and reinstalling the App multiple times as well as clearing the cache. I even tried to do a manual connection from inside the vehicle via its touch screen to no avail. This app is so difficult. My other vehicle from your competitor has zero issues with their app. What can be done to remedy this?
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Congratulations on the purchase of your new GMC, Paul. We regret to hear that you've run into these difficulties. What you describe sounds very similar to a known error which has since been identified and resolved by our internal technical team. At this time, we kindly ask that you attempt to uninstall/reinstall your app once more. This should correct any previous difficulties. However, if these troubles do persist, please send us an email to socialmedia@gm.com with, \"ATTN:OS Community/PauThompsonMBA,\" in the subject line for the best and continued support.
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I have THE EXACT problem too (Android 10)
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We understand how essential the app is and we're here to help. Please email us at socialmedia@gm.com with \"ATTN: OnStar Community/ Neda\"in the subject line so we can further assist.
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I emailed the above-mentioned address on 10 Aug. which was my third email to OnStar, but nothing is done yet. It seems that they don't have any solution for it. I even installed an older version of the App -as it was fine before- but it did not even let me to try, was forcing me to update! .... Is this problem for those without OnStar subscription?? I tried while in the car and calling OnStar (just the virtual voice, I am not subscribed), but still says \"Unable to complete authorization as there is no interactive call in progress. This can be due to closing the app while authorization was in process\"
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After bryndavis's post, I installed it again (after uninstalling it for a few months) to try their solution, it does not even open to give that error!! It crashes before opening!
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Thank you for bringing these errors to our attention. Again, we are here to help to the best of our abilities and we’d like to learn more about any errors you’re facing. Please email us at socialmedia@gm.com with ATTN: OnStar Community/Neda in the subject headline. We will keep an eye out for your reply.
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Thanks for the \"general fix;\" it worked just as instructed. Give it a go, and there's no need to phone or message Chevrolet Support. Thanks Very Much 🙂
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Hi all 🙂 I was on a phone call with an OnStar representative; although as of today (8 Jan 2025), based on the info. on Google Play, the App is compatible with Android 10, the guy told me that it needs at least Android 14 -which I don't think this is correct. Is anyone with the problem here using version 14 or 15 plz??
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Update: I tried it again a few days ago with no hope; surprisingly it signed in after two tries!!! without even asking for a code -which I am totally OK with that :)- but when I go to \"map\", it crashes!! I did not make any change to the phone (Android 10)
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