Forum Discussion

T-GMCTerrain's avatar
T-GMCTerrain
New Contributor
2 years ago
Solved

MyGMC App will not connect Android phone unable to complete authorization

I cannot log in to the MyGMC app on my Android phone.  I have tried to uninstall and reinstall and that has not fixed the issue.  I can enter email and password.  I get the email notification with th...
mygmc
  • SamboHUMEV's avatar
    SamboHUMEV
    4 months ago

    I figured it out. For those who are still having issues try to clear your cache from chrome and Microsoft Edge browsers and clear your device cache as well, then try it again. That should work.

dyson123's avatar
dyson123
New Contributor
2 years ago

I have the same issue.  I have tried every troubleshooting step, including removal of my OnStar account and adding it back.  Support has not been able to help. 

I have also tried receiving the code on a different device so that I can make sure I'm staying in the app.  Something in the workflow is failing.

 

See attached image.

  • Anonymous's avatar
    Anonymous
    2 years ago

    We know how frustrating it is when you're unable to log in to your app. Our team would like to look into this further and assist where we can. To get started, please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/dyson123" in the subject line. We hope to hear from you soon.