MyBuick App Won’t Connect to Vehicle

[reece204]

I have a 2023 Buick Encore GX and I have used the MyBuick app and have subscribed to the remote access plan since the vehicle was new and never had an issue until now. The app says it last connected to my vehicle 5 days ago and will not reconnect. Status won’t update, and whenever I try and use a remote command it gives me an error that says “please turn on your vehicle to re-connect and try again. For help, contact OnStar support”. I have turned on my vehicle at least 3 times every day since the app stopped working and it still won’t connect at all. I have logged out of the app and back in, and deleted the app and reinstalled per OnStar support instructions and it still won’t connect. Since I am paying for this service that isn’t working, I hope it can be fixed ASAP

[Paulk1]

I'm here for solidarity with you as I have the same issue with my 2025 Equinox. The status values were being updated initially after purchasing the car, but have stopped. The myChevrolet app says I last connected over a week ago. I've done all the steps of logging off, uninstalling the apps and reinstalling, etc. So  many are having this same issue. Why OnStar cannot figure out the problem  befuddles me.

[Advisor_Helen]

We appreciate you providing us with this information, Reece. Our team here would like to assist with any available troubleshooting moving forward. If you have already connected with our internal teams, we would like to update your case further and request contact on your behalf. So we may, send an email with more information to socialmedia@gm.com with ATTN: OnStar Community/reece204 in the subject headline. We hope to hear from you. 

[Advisor_Helen]

Thank you for bringing this to our attention, Paul. We regret to hear of any concerns with your new vehicle purchase. Our team here would like to assist with any ongoing mobile app concerns. So we may learn more, email us at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/Paulk1 in the subject headline. This will allow us to locate your Community post and provide any available assistance that we can.