My Cadillac App Vehicle Status Not Updating

[Heritage]

I have a 2023 Cadillac Escalade.  My Cadillac App in not updating the status of my vehicle and has been out of sync for months. The last status update was at 10, 326 miles and I currently have over 13,000 miles on the vehicle.  I have reinstalled the app several times. The mileage, gas, oil, tire pressure all not updating. 

[Advisor_Helen]

We appreciate you letting us know the troubleshooting steps you have already taken for your Vehicle Status. To clarify, have you attempted to complete a Power Cycle? This may assist you in updating your vehicle insights and ensuring any diagnostics are accurate. Please see the steps below for further information:

1. Turn ignition on for at least 2 minutes

2. Turn ignition off and wait 2-5 minutes (so data can be collected)

3. Log out of the myChevrolet app and log back in - this may help the app refresh

4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update

5. Drive the vehicle around for a few minutes to allow data to refresh on the app

Feel free to let us know if you continue to have trouble with the mobile app. 

[Zacko]

I am having the same problem it is very aggravating uninstalled re installed and nothing

[Advisor_Helen]

Thank you for connecting with us regarding your Vehicle Status. To further clarify, have you attempted the Power Cycle troubleshooting listed above? If so, and you're still experiencing concerns, kindly let us know. We would like to take a further look into things on our end. 

[alloveru]

I have been experiencing the same issue with my Lyriq for the past month or so. Randomly it will connect and update. Just never when I need. As an EV I want to be able to condition my car in advance of getting in it, especially now that the temperatures are dropping. This app is useless!

[Advisor_Helen]

Hello again. Please know, our team is only an email away at socialmedia@gm.com if you need further assistance with your Vehicle Status.