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“GBI” Radio/Infotainment system can’t let you edit radio presets or personalize climate settings?!

Valiant59
New Contributor

Just took delivery of our new 2025 GMC Sierra 1500 Denali two weeks ago and have been disappointed on several issues that don’t seem to work:

I received an e-mail from OnStar that mentioned I could personalize radio presets ad climate preferences via the my GMC app. I have the APP - and been unsinnig it with pour previous 2021 GMC Canyon Denali. At one point - I had the ability to edit the radio presets - but that ability disappeared without notice and I never saw it again. 

 

Since it was mentioned in the email that that ability WAS part of the app, I went looking for it. No Joy.

I asked about it here, and a helpful member suggested a solution. That didn’t fix the problem.

I just spent 45 minutes (idling in my driveway) with an OnStar rep trying to fix the problem. After researching, they said that my “GBI” Radio that this vehicle is equipped with can’t do this functions. 

What?!

I’m not convinced that that is the ultimate answer - I would certainly think that my 2025 Denali trim level GMC has AT LEAST as much capability as my 2021 did.

 

I’m feeling a bit disappointed =- and that’s NOT a feeling one should have with a brand new $70,000 vehicle. 

 

Seems I also can’t locate, download, or install the AudioBooks app, or the Weather Channel app I had in my old GMC vehicle.

Just disappointing….

I’m sure the answer is out there - I guess I just have to find the right person to ask.

1 REPLY 1

Advisor_Helen
Moderator
Moderator

The last thing we want is for you to be disappointed in your recent purchase. Thank you for bringing these experiences to our attention. We would like to take a further look into your account details on our end and investigate your case. So we may learn more, please email us at socialmedia@gm.com with ATTN: OnStar Community/Valiant59 in the subject headline. We hope to hear from you soon.