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Wi-Fi not providing signal

New Contributor

We recently bought a 22 Suburban and requesting Wi-Fi services to be set up. We were told it would be active within 24 hours. The Wi-Fi is on, the bars are with the icon showing Wi-Fi but when we connect no signal is provided from the vehicle to the devices. We have been told they have escalated it but received no additional details, timeframe or any reference number. Looking at other posts it appears this might be common and they just don’t call back or fix the problem. Has anyone run into this and found a solution?



Thank you for bringing these in-vehicle data concerns to our attention. We would like to take a further look into your account details and update your case accordingly with our internal Technical Team. Please do not hesitate to email us at with ATTN: OnStar Community/EJJackson in the subject headline moving forward.