OnStar Module

[ballout]

I have a 2022 Escalade Sport Platinum and the on star/wifi/app completely stopped working in January 2024. I took the vehicle to my local Cadillac dealership and they told me the OnStar Module has to be replaced and that the part is currently on backorder with no update on when the part will be in. It has been 3 months since the module has stopped working and there has been no update on when I will get this replaced. I do not understand how GM is able to continue build cars with these modules but aren't able to replace them when they go bad. It is an inconvenience having the OnStar option and paying the monthly subscription without having the ability to use it. 

[Advisor_Helen]

We do understand the frustration surrounding extended part delays. If you need an additional layer of communication moving forward alongside your certified Cadillac dealer, we are here to help to the best of our abilities. Kindly email socialmedia@gm.com with additional information moving forward. 

[Shepflylow]

I have a 2022 Cadillac Escalade. In January 2024 the telematics unit failed. On April 2 this failure was diagnosed by my dealer. Parts have been on back order for 6 months.

Supercruise, navigation, Bluetooth, HUD guidance all inoperative.

I don’t take Cadillac on long trips anymore—I have to use a different (non GM) car if I want a nav system and lane following cruise control.

can anyone help me get this Cadillac back on the road?

[Advisor_Ahmed1]

We know how frustrating long wait times for parts can be. Our team would like to contact your Cadillac dealer to provide updates on your part delay and repair. To get started, please email us at socialmedia@gm.com. 

[LucasR]

Another onstar module that failed. Of course right outside the bumper to bumper and extended warranty refuses to cover the part   

After speaking with another dealer there seem to be a lot of these modules going out just outside the warranty.  Planned obsolete? This should be a recall. Maybe time for class action 

[Advisor_Pat]

Hi Lucasronde,

We understand the frustration with your OnStar module and the timing with the warranty. To look further into this for you, could you please email us at socialmedia@gm.com? Include ATTN: OnStar Community/Lucasronde in the subject line, and we’ll work with you to review your options and discuss any possible support.

Thank you for reaching out, and we’re here to help.

[dabeatti]

The same thing happened to me a few weeks ago, I received a notification for a recall for a hard reset and then Wi-Fi & OnStar went out.  Seems like a lot of these just happened recently to others, plus I’m paying a fee for something I can’t use! Never heard of something that could be life threatening go out and no recall issued.  Currently waiting for the new module to be ordered at the dealership, not cool!

[Advisor_Jack]

Our team regrets to hear that you've encountered similar difficulties with your OnStar services. We can sympathize with how frustrating the experience of waiting for parts can be. However, we want to assure you that you're not in this alone. Our team would be happy to get in contact with your involved dealership to provide updates on the status of parts and repair. If you would like to move forward with this assistance, kindly send us an email with some more details to socialmedia@gm.con, with, "ATTN:OS Community/dabeatti," in the subject line so we can locate your message. We'll be on the lookout for your message.