Service and Technical Support
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Forum Posts

Red Light on OnStar Button

I have a week old 2022 Sierra SLT Texas Edition Premium Plus. The OnStar button has a red light lit. Doesnt work. Called OnStar and they don’t know. Anyone else experience this and know how to resolve. Thanks K

kdulf123 by New Contributor II
  • 4 replies
  • 0 kudos

Onstar My Chevy App

After a whole month with my trial offer on my new car...The Chevy App is still not fixed...showing a multitude of errors on my car (but none on the dash) Many hours on the phone, in the car, installing uninstalling starting the car, closing the door ...

Maggie by New Contributor
  • 0 replies
  • 0 kudos

MyChevrolet app: services not available

Hi,It's been a few weeks now that I can't see my charging status. I log in to Chevrolet app. Then I click "Vehicle status" button. The next screen says:Service is not currently available. Service will resume shortly.I have an active onstar "connected...

Kk by Visitor
  • 2 replies
  • 0 kudos

26 Sunset yet no updates!!!

I can't believe in this day and age GM with their vast resources can't figure out how to make our 2G equipped vehicle run on a 4 or 5G network!Since I could care less about the basic features that still will work (I mostly use the remote start functi...

17721 by Visitor
  • 7 replies
  • 6 kudos


It's time to offer a real solution other than the App's limited capabilities. This is really bothering me. I have a 2015 and they can't turn it on remotely and load software updates. I mean really. It's embarrassing.

Numbers71 by New Contributor II
  • 1 replies
  • 3 kudos

2G ending

Why hasn't onstar figured out a way to update 2G with the 5G for onstar-equipped vehicles?No one should have to rely on an app. in an emergency. You got people used to the onstar in vehicles and now if one forgets their cell phone they are not safe i...

Mauioo by New Contributor
  • 15 replies
  • 7 kudos

Connecting to app on Iphone

I've had the Chevy app for many years and used to be able to access by entering my pin # when trying to start my vehicle. However, there was a change months ago that now wants me to sign in with my email address every time. The first time it just clo...

Mary by Visitor
  • 1 replies
  • 0 kudos


I'm having problems with the MyGMC App for Android. I used it once and now it keeps asking me to login and add a vehicle. I type in Vin, year, make and model it then tells me the Vin is not linked and to link it. Once I hit button to link it gives me...

Wgarigen by New Contributor
  • 0 replies
  • 0 kudos

Printed Member Card

Does OnStar still issue the printed member cards? This is the blue wallet card with all the OnStar information for the vehicle, including the vehicle's telephone number. I previously had one for another vehicle I owned, but I have not received a card...

Cgmartin by New Contributor
  • 1 replies
  • 0 kudos

Services do not work - Horrible Experience

I bought this beautiful new 2022 GMC Yukon Denali, jam packed with technology to make life easier and safer. The app connected, the initial advisor call was great and now the entire system and support has left me stranded as a customer with a vehicle...

SK by New Contributor III
  • 2 replies
  • 1 kudos

Lost connectability

I lost connection to OnStar on my 2015 Chevy Silverado when you upgraded from 3G to 5G. I have spoken with several of your technicians without getting success. I don't want renew OnStar if it won't be working. Please advice as to what you're doing to...

gocats72 by New Contributor
  • 2 replies
  • 1 kudos


So, I’m told over and over again that I do not have an active hotspot and can not have one or even gain access one without paying for a data plan….. BUT my infotainment system sure shows one… visible AND accessible from my cell phone, AND it has ...

App signs me out

MyChevy App (iPhone) routinely signs me out. Have to use login and PW versus just finger / face recognition. Note that I also use the Alexa skill with my account. What I’ve noticed is that the App stays signed in until I use the Alexa skill, at which...

Xzrpkb by New Contributor
  • 2 replies
  • 1 kudos