Service and Technical Support
Find troubleshooting and technical support information on a wide variety of topics.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Services do not work - Horrible Experience

I bought this beautiful new 2022 GMC Yukon Denali, jam packed with technology to make life easier and safer. The app connected, the initial advisor call was great and now the entire system and support has left me stranded as a customer with a vehicle...

SK by New Contributor II
  • 2 replies
  • 1 kudos

Lost connectability

I lost connection to OnStar on my 2015 Chevy Silverado when you upgraded from 3G to 5G. I have spoken with several of your technicians without getting success. I don't want renew OnStar if it won't be working. Please advice as to what you're doing to...

gocats72 by New Contributor
  • 2 replies
  • 1 kudos


So, I’m told over and over again that I do not have an active hotspot and can not have one or even gain access one without paying for a data plan….. BUT my infotainment system sure shows one… visible AND accessible from my cell phone, AND it has ...

App signs me out

MyChevy App (iPhone) routinely signs me out. Have to use login and PW versus just finger / face recognition. Note that I also use the Alexa skill with my account. What I’ve noticed is that the App stays signed in until I use the Alexa skill, at which...

Xzrpkb by New Contributor
  • 2 replies
  • 1 kudos

On star Wi-Fi Emails Won’t Send

When I am connected to my in-vehicle Wi-Fi I cannot send email. It does not allow a connection to the outgoing server. If I disconnect from the Wi-Fi and use the phone cellular network it works fine, as it does when I am on any other Wi-Fi. Has anyon...

Msteven5 by New Contributor
  • 5 replies
  • 1 kudos

Resolved! "Diagnostic Alert" while truck is off?

Is it possible for my 2021 Silverado to send me a diagnostic alert text message if it is powered off?Last night I received a text message diagnostic alert indicating low air pressure in one of my truck tires. My truck is in for service right now and ...


wifi hotspot not working after remote startup. 2020 chevy silverado.. the wifi has been "reset" x2 from on-star. is this a chevyissue or onstar issue ? thx

try54 by New Contributor
  • 2 replies
  • 1 kudos

Diagnostic report

I received an email last week indicating there was an issue with our engine or transmission in our 2015 Malibu. I took the car to a local service center on January 7th. They did a diagnostics check and found the issue was with a battery cable. As soo...

CM by Visitor
  • 1 replies
  • 0 kudos

Onstar Navigation Sound

I downloaded directions from my chevrolet app to car as i usually do but this time there was no sound in the car when the directions were playing.The sound on the radio was fine and it even lowered at the points when the directions should have been g...

Bunella by Visitor
  • 1 replies
  • 0 kudos

OnStar Link is Garbage and Not a Solution

Had a very unpleasant conversation with OnStar about the 2022 OnStar shutdown for pre 2015 vehicles that can only get CDMA 2g service. The "solution" is a data port dongle but is barely a solution to anything. It disables the in vehicle OnStar button...

Guardian App "Always allow location access"

My wifes iPhone 8 Plus running the latest iOS software, keeps turning off "Always allow location access" and changes it to "While using the app". This happens everytime I change it to "Always allow access". Of course, the app is useless to her unless...

Onstar Not showing

Hello, I recently purchased a 2022 Buick Encore GX. I have call Onstar 4 times about my account saying “Onstar and Connected Services are not active” yet when I call, they say I do have an active plan. It also isn’t showing up on the “My Buick” app. ...

Buick22 by Visitor
  • 2 replies
  • 0 kudos

Audio control problems

Sometimes lately I cannot turn the volume up on the radio, regardless of whether I'm using, FM or Sirus. When I turn it up either by knob or by the steering wheel, it says voice control volume. I have to restart my phone to get back to audio control....

Blaze by Visitor
  • 2 replies
  • 0 kudos

OnStar Link

Is anyone else incensed that for 2013 vehicles using 2g technology, OnStar's "fix" is to use a module which eliminates the three button mirror functionality, and the ability to download maps directly to your navigation unit in the vehicle??? This is ...

bucket list trip

hi, i have a 2020 chevy bolt. i want to find at least a level 2 charging station in monroe, la. so i can make a one day trip there. whats the best way to find one? should the chevy dealer have one?

Resolved! General

I have a question. I have a 2014 Chevrolet Traverse and I can only pick up a few stations on my radio. Only 1 station on FM. Is this something you can fix or do I have to take it to the dealer? Thanks