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Community Announcements

Introducing the redesigned myChevrolet, myBuick, myGMC, and myCadillac Mobile Apps – with a personalized interface for you and your vehicle. Access conveniently located remote commands and Vehicle Status – now right from your home screen. Look for more exciting additions and updates to your app very soon. Learn more or download your vehicle app here.

Accounts, Plans, and Pricing

Accounts, Plans, and Pricing

See detailed information about plans and pricing with the ability to post questions.

Service and Technical Support

Service and Technical Support

Find troubleshooting and technical support information on a wide variety of topics.

Public Safety & Crisis Preparedness

Public Safety & Crisis Preparedness

Find information and tips to prepare for the unexpected and get updates during a disaster or crisis.

FAQs

FAQs

Find the answers to some of our most common OnStar and Connected Services questions.

OnStar and Connected Services Topics from OnStar Subscribers

Red Light on OnStar Button

I have a week old 2022 Sierra SLT Texas Edition Premium Plus. The OnStar button has a red light lit. Doesnt work. Called OnStar and they don’t know. Anyone else experience this and know how to resolve. Thanks K

  • 66 Views
  • 4 replies
  • 0 kudos

4G/5G Modem = Size of USB Stick

So just to show folks a visual example or what responsible companies are doing to retain customers during the 2G shutdown, I got a free replacement wireless modem board from our home alarm company to upgrade the alarm's control module to 4G from 2G. ...

  • 55 Views
  • 0 replies
  • 1 kudos

No onstar anymore?

So there is no automatic crash detection anymore? Nothing on the vehicle as far as turn by turn directions, calling, or the onstar button will work anymore? I know there has to be something better than a phone App - that is a very poor substitute.

  • 70 Views
  • 0 replies
  • 0 kudos

2G going away?

Are you saying the device in my car won't work anymore? I haven't been happy with Onstar services lately. Your turn-by-turn directions have gotten us lost several times by disconnecting, and by telling us to turn down nonexistent roads, and you don't...

  • 91 Views
  • 0 replies
  • 1 kudos

2G Network Response by GM is UNACCEPTABLE

GM, so in 2015 you installed 2G radio's in vehicles when 4G LTE (at the very lease 4G) service was the standard used by cellular carriers. They had already started or were well through the shutdown of the 3G networks. Now in 2021, you have had 6 year...

  • 276 Views
  • 4 replies
  • 4 kudos

Petition GM to Upgrade 2G-Equipped Vehicles

I have a 2011 Chevrolet Colorado truck. I have been a loyal GM guy for years, and have paid monthly to OnStar for many years. It's an absolute disgrace that OnStar and GM will not offer a free hardware upgrade to all of our vehicles. They could surel...

  • 364 Views
  • 3 replies
  • 3 kudos

New Apple Products Now Include Crash Detection

Now this is interesting... in their media announcement yesterday, Apple mentioned that the iPhone 14 AND Apple Watch 8-series products now include crash detection. The devices use a combination of sensors to determine if you've been in an accident, a...

  • 326 Views
  • 3 replies
  • 1 kudos

2G Sunset - My OnStar Services?

I find this kind of ironic. This is the information from "My OnStar Services" > "My Plans" (ie. my.gm.com) for my 2015 Chevrolet Colorado:"Your vehicle uses the 2G network, which is shutting down at the end of 2022."Then, further down the screen it s...

  • 221 Views
  • 1 replies
  • 0 kudos

2G Network Sunset - Bluetooth and Other Functions

Attn: Admin_SkylarPlease provide information as to what services will still work after the 2G shutdown. ie. Bluetooth connection between our phones and vehicles. Will the "hands free" still work? Will spoken vehicle commands still work? Please post h...

  • 349 Views
  • 5 replies
  • 3 kudos

remote auto start lost

So Onstar is terminating and so is my remote starter. Onstar services are pretty worthless and I never use however I was shocked to find out they had coopted my remote start. The price of plans is simply not worth it. I purchased my Chevy specifying ...

  • 165 Views
  • 1 replies
  • 3 kudos

2G

Since GM/Chevrolet is dropping 2G as it is outdated and is no longer supported, I wish to drop OnStar.

  • 117 Views
  • 1 replies
  • 4 kudos

2G Network Sunset - Lose Insurance Discount

According to my insurance agent (Representing Auto Owners):"The only discount that they give is based on the fact that OnStar provides GPS locating in the event the vehicle is stolen."Thanks GM/OnStar. I will now lose my discount at the end of 2022.

  • 159 Views
  • 1 replies
  • 3 kudos

OnStar Customers want a better solution for 2G Network Sunset

So, I've spent part of the morning looking at post after post lamenting the loss of key services (OnStar Remote FOB, Remote Start, Remote Lock/Unlock, Stolen Vehicle Assistance, Automatic Crash Detection) due to the 2G Cellular Network shutdown. OnSt...

  • 730 Views
  • 5 replies
  • 12 kudos

2g in order vehicles, family saftey means nothing to them

I can't believe that a company that big can't figure out how to get around this. For us that have an older vehicle and take care of them get kicked to the curb. Me being a 20year customer means absolutely nothing to them with 2 vehicles. OnStar is a ...

  • 240 Views
  • 2 replies
  • 4 kudos

G2

I have a 2014 Cadillac SRX that is a great car. My OnStar just got shut off and I was told that they could not turn it back on because it is 2G. Also the 2G was not going to be off until sometime in December. ‘It is strange that other vehicles that a...

  • 326 Views
  • 3 replies
  • 6 kudos

GM doesn’t know or care how to update 2G to 5G

You’ve GOT to be kidding me!!! GM’s answer to updating is to provide an app for your phone??? Are they that backwards or are they waiting for the gov’t to provide them funding to perform this? It’s not like it happened overnight, they’ve had plenty o...

  • 1868 Views
  • 28 replies
  • 13 kudos

Onstar My Chevy App

After a whole month with my trial offer on my new car...The Chevy App is still not fixed...showing a multitude of errors on my car (but none on the dash) Many hours on the phone, in the car, installing uninstalling starting the car, closing the door ...

  • 263 Views
  • 0 replies
  • 0 kudos

Remote access plan

Using my remote access planI activated a remote access plan only to find out my phone was no longer compatible with mybuick app. Is there another way to use the plan or do I need to cancel? I am not in a position to upgrade my phone at this time.

  • 512 Views
  • 2 replies
  • 0 kudos

Maps plus and unlimited data

Why are all of the apps available with the unlimited data plan except maps plus? If I have to use maps on Android auto, then there is no good reason to pay for the plan. I can just use the Android auto apps and use the data connection from my phone. ...

  • 291 Views
  • 1 replies
  • 0 kudos