OnStar and Connected Services
Get the help you need with OnStar and Connected Services plans and features.
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Announcements

Introducing the redesigned myChevrolet, myBuick, myGMC, and myCadillac Mobile Apps – with a personalized interface for you and your vehicle. Access conveniently located remote commands and Vehicle Status – now right from your home screen. Look for more exciting additions and updates to your app very soon. Learn more or download your vehicle app here.

Accounts, Plans, and Pricing

Accounts, Plans, and Pricing

See detailed information about plans and pricing with the ability to post questions.

Service and Technical Support

Service and Technical Support

Find troubleshooting and technical support information on a wide variety of topics.

Public Safety & Crisis Preparedness

Public Safety & Crisis Preparedness

Find information and tips to prepare for the unexpected and get updates during a disaster or crisis.

FAQs

FAQs

Find the answers to some of our most common OnStar and Connected Services questions.

OnStar and Connected Services Topics from OnStar Subscribers

Services do not work - Horrible Experience

I bought this beautiful new 2022 GMC Yukon Denali, jam packed with technology to make life easier and safer. The app connected, the initial advisor call was great and now the entire system and support has left me stranded as a customer with a vehicle...

  • 154 Views
  • 2 replies
  • 1 kudos

Lost connectability

I lost connection to OnStar on my 2015 Chevy Silverado when you upgraded from 3G to 5G. I have spoken with several of your technicians without getting success. I don't want renew OnStar if it won't be working. Please advice as to what you're doing to...

  • 204 Views
  • 2 replies
  • 1 kudos

Can’t start my truck anymore

What is up with not being able to use my phone to start and unlock my truck. One of the reasons I bought the truck. What is the point in sell a truck to someone and stop letting them use the feature you sold the truck because they had those features?...

  • 300 Views
  • 2 replies
  • 1 kudos

Can’t get in touch with anyone

My vehicle was traded in on Feb 8, I have been charged on four separate occasions by onstar services since then beginning on the 14th. I even received an email that that onstar was notified of the trade. I have attended the chat message center that j...

  • 256 Views
  • 1 replies
  • 1 kudos

Onstar credit card problems

Hello,August 2020 my credit card exp date was changed. Every month OnStar tells me my payment has a problem. Every month, with gradually increasing frustration, I call and discuss this with an onstar representative. Every month I am told it will neve...

  • 283 Views
  • 1 replies
  • 0 kudos

New vehicle lease and transfer discounted plan

Hello,I have an existing OnStar account with Remote Access and unlimited data. The unlimited data feature is 14.99/mo from a promotion back in 2019 when I got my car.My lease is up in a couple months and I will be getting a new car. Can I transfer se...

  • 372 Views
  • 1 replies
  • 0 kudos

What is Super Cruise?

Super Cruise™1 is the future of driving, making driving on compatible roads more convenient. The cutting-edge system is the first true hands-free driver assistance technology. It uses cameras, sensors, GPS data and LiDAR map data, and steers to maint...

  • 324 Views
  • 0 replies
  • 0 kudos

Where can I use Super Cruise?

Super Cruise™1 can be engaged only on compatible roads where lanes are separated from opposing traffic — think a limited-access divided highway, not a suburban street. There are currently more than 200,000 miles of Super Cruise–enabled roads in the U...

  • 283 Views
  • 0 replies
  • 0 kudos

Why do I need a paid plan to use Super Cruise?

Super Cruise™1 uses a data connection for real-time, precise positioning of the vehicle, as well as to download regular map updates. That helps ensure your vehicle has the most up-to-date, accurate maps available for hands-free driving. An active, el...

  • 254 Views
  • 0 replies
  • 0 kudos

My trial is ending. How do I keep using Super Cruise?

Because Super Cruise™1 needs an active data connection, you need to sign up for the Super Cruise plan to keep enjoying the future of driving after your three-year trial period ends. 1Always pay attention while driving and when using Super Cruise. Do ...

  • 225 Views
  • 0 replies
  • 0 kudos

How do I sign up for the Super Cruise plan?

Super Cruise™1–equipped vehicles come with three years of access to the data connectivity required for Super Cruise functionality. But when that ends, you’ll want to sign up for the Super Cruise plan so you don’t lose access to this convenient, cutti...

  • 243 Views
  • 0 replies
  • 0 kudos

What is Automatic Lane Change?

When using Super Cruise,™1 Automatic Lane Change can steer the vehicle to perform a single lane change. For example, if enabled, the system can pass a slower vehicle in its lane, change lanes if the current lane is ending or change lanes to provide s...

  • 255 Views
  • 0 replies
  • 0 kudos

Onstar Removing Services (what are paying for)

So just got the email that OnStar is removing the Market Place feature. So in the last 2 years they have removed the following:1) The stored name and phone number feature.2) They removed the phone calling feature. I lost almost 500 minutes.3) Now the...

  • 702 Views
  • 2 replies
  • 3 kudos

View Plans & Pricing

Is there a simpler way to view my plan and pricing? Having to go through multiple pages is not efficient, frustrating and a complete waste of time. Why can't I simply just log in, go to my account and have my plan, its components and the amount displ...

  • 1207 Views
  • 3 replies
  • 3 kudos

Hotspot

So, I’m told over and over again that I do not have an active hotspot and can not have one or even gain access one without paying for a data plan….. BUT my infotainment system sure shows one…..is visible AND accessible from my cell phone, AND it has ...

  • 851 Views
  • 1 replies
  • 1 kudos

App signs me out

MyChevy App (iPhone) routinely signs me out. Have to use login and PW versus just finger / face recognition. Note that I also use the Alexa skill with my account. What I’ve noticed is that the App stays signed in until I use the Alexa skill, at which...

  • 568 Views
  • 2 replies
  • 1 kudos

On star Wi-Fi Emails Won’t Send

When I am connected to my in-vehicle Wi-Fi I cannot send email. It does not allow a connection to the outgoing server. If I disconnect from the Wi-Fi and use the phone cellular network it works fine, as it does when I am on any other Wi-Fi. Has anyon...

  • 1234 Views
  • 5 replies
  • 1 kudos

Resolved! "Diagnostic Alert" while truck is off?

Is it possible for my 2021 Silverado to send me a diagnostic alert text message if it is powered off?Last night I received a text message diagnostic alert indicating low air pressure in one of my truck tires. My truck is in for service right now and ...

  • 626 Views
  • 1 replies
  • 0 kudos

Onstar 3g phaseout

I have been trying to get info as to whats going to happen to my onstar service in my 2008 Lucerne but no onstar agent either knows what I am talking about or isnt sure. The Phillipine tech people are of no help and the U.S. people act like I am spea...

  • 1334 Views
  • 1 replies
  • 1 kudos

wifi

wifi hotspot not working after remote startup. 2020 chevy silverado.. the wifi has been "reset" x2 from on-star. is this a chevyissue or onstar issue ? thx

  • 1195 Views
  • 2 replies
  • 1 kudos

Diagnostic report

I received an email last week indicating there was an issue with our engine or transmission in our 2015 Malibu. I took the car to a local service center on January 7th. They did a diagnostics check and found the issue was with a battery cable. As soo...

  • 637 Views
  • 1 replies
  • 0 kudos

OnStar Link Dongle Not Happening?

So there was a post or an email from GM I read a few weeks ago saying the OnStar Link dongle project was being shelved because of the global chip shortage and a solution would be announced soon. What is going on with this and have there been any upda...

  • 1200 Views
  • 3 replies
  • 1 kudos

Onstar Navigation Sound

I downloaded directions from my chevrolet app to car as i usually do but this time there was no sound in the car when the directions were playing.The sound on the radio was fine and it even lowered at the points when the directions should have been g...

  • 558 Views
  • 1 replies
  • 0 kudos