OnStar and Connected Services
Get the help you need with OnStar and Connected Services plans and features.
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Introducing the redesigned myChevrolet, myBuick, myGMC, and myCadillac Mobile Apps – with a personalized interface for you and your vehicle. Access conveniently located remote commands and Vehicle Status – now right from your home screen. Look for more exciting additions and updates to your app very soon. Learn more or download your vehicle app here.

Accounts, Plans, and Pricing

Accounts, Plans, and Pricing

See detailed information about plans and pricing with the ability to post questions.

Service and Technical Support

Service and Technical Support

Find troubleshooting and technical support information on a wide variety of topics.

Public Safety & Crisis Preparedness

Public Safety & Crisis Preparedness

Find information and tips to prepare for the unexpected and get updates during a disaster or crisis.



Find the answers to some of our most common OnStar and Connected Services questions.

Activity in OnStar and Connected Services

Onstar Not showing

Hello, I recently purchased a 2022 Buick Encore GX. I have call Onstar 4 times about my account saying “Onstar and Connected Services are not active” yet when I call, they say I do have an active plan. It also isn’t showing up on the “My Buick” app. ...

Buick22 by Visitor
  • 1 replies
  • 0 kudos

Audio control problems

Sometimes lately I cannot turn the volume up on the radio, regardless of whether I'm using, FM or Sirus. When I turn it up either by knob or by the steering wheel, it says voice control volume. I have to restart my phone to get back to audio control....

Blaze by Visitor
  • 2 replies
  • 0 kudos

OnStar Link

Is anyone else incensed that for 2013 vehicles using 2g technology, OnStar's "fix" is to use a module which eliminates the three button mirror functionality, and the ability to download maps directly to your navigation unit in the vehicle??? This is ...

bucket list trip

hi, i have a 2020 chevy bolt. i want to find at least a level 2 charging station in monroe, la. so i can make a one day trip there. whats the best way to find one? should the chevy dealer have one?

Resolved! General

I have a question. I have a 2014 Chevrolet Traverse and I can only pick up a few stations on my radio. Only 1 station on FM. Is this something you can fix or do I have to take it to the dealer? Thanks

What should I do if my OnStar isn’t working?

If you’re an OnStar Member who is having difficulty with your OnStar service, you can call us at 1.888.4ONSTAR (1.888.466.7827) for assistance. See more answers to common questions here: https://www.onstar.com/us/en/support/

How do I manage my OnStar account?

There are a couple of ways to manage your OnStar account. The easiest is to visit the Owner Center online, where you can set up an account, tie your existing OnStar plan to an account and so much more. If you need help finding your OnStar account num...

What is Owner Center?

Owner Center is where you can view, manage and change your OnStar or Connected Services plan and find plans and pricing information tailored to your vehicle. Specifically, you can add to or select a different plan, get your vehicle mobile app informa...