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Can't add family member to Guardian Family share

sdarte
Visitor

guardian error.jpg

I invite a family member to be part of the Guardian Family share, the email gets sent, the member clicks on the link and accepts the policies. Then gets this message, which doesn't make sense. Why is this happening?

 

1 ACCEPTED SOLUTION

Accepted Solutions

sdarte
Visitor

Resolved!

I had to log in as myself and then join.

View solution in original post

3 REPLIES 3

sdarte
Visitor

Resolved!

I had to log in as myself and then join.

OldGuy51
Visitor

Why offer a family share if you have to log into the app with account owner's credentials? Defeats the purpose of "sharing". I also had to add the owner account credentials to guardian app installed on my family's mobile devices.

Appears from the dates of the original post that the problem is not new.

Please know that when adding Family Members to the OnStar Guardian App, they should create their own login credentials to the OnStar Guardian App. If you continue to have trouble adding Family Members to the Guardian App, please feel free to send an email to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/OldGuy51’ so we can reference back to this post.