WiFi on but no internet connection anybody got an answer?
Brand new 2024 Yukon with unlimited data plan.
-data plan has been purchased and works fine in another car
-hotspot in enabled via the GMC app
-hotspot sharing is “on” inside the vehicle
-left dealership originally with new car thinking it was working. Next day tried multiple devices and they all find the hotspot and connect using the WiFi password but then after 15 seconds or so it says “no internet connection” . Nothing downloads.
-I called OnStar 5 times or so, went through resets and such and finally they said go to the dealorshio
-dealership worked me in and replaced the WiFi antenna; it seemed to work……next day back to “no internet”.
so what now? There’s quite a few with this problem it seems. What did we do wrong?
This is certainly not the experience that we strive to provide our Members. Thank you for taking the time to bring this information to our attention regarding your vehicles Wi-Fi/Internet. We would like to learn more about this matter and assist to the best of our abilities. So we may, kindly email us at socialmedia@gm.com with ATTN: OnStar Community/Jgs123 in the subject headline moving forward.
Bought a new 2024 Hummer EV. Drove it home to find that google was unable to connect to the internet. I can connect to the vehicle's WIFI with any other device, but they all show no internet access. I've called OnStar five times as well. They have opened a "case" with a level two technician looking at it. They have sent signals several times with no resolution. One even promised to follow-up via email with me to see if it was resolved, but no message ever came. I originally had access to use my Supercruise feature, but now that has since turned off.
The customer service here is embarrassing for a company of this size. GMC and OnStar love to point fingers at each other. The dealership wants to keep my vehicle for days because they only have a couple hummer certified techs that can touch it!
Overall, I'm beyond frustrated to purchase something brand new and have to jump through hoops just to get it to work the way it was advertised. This issue seems large enough that a recall should have been made.
We do understand your frustration. This is not the experience that we strive to provide our Members, and we do apologize for any ongoing miscommunications. Our team here would like to take a further look into your case details on our end and request contact on your behalf. To start, please email socialmedia@gm.com with ATTN: OnStar Community/tlwrightdvm in the subject headline. We will keep an eye out for your reply.
I currently have this problem as well. I've reset everything and confirmed i have a 3 year plan. Connected to wifi, no internet. There are so many people with this problem. How is this still a reoccurring thing?
Our team is determined to assist our Members on a case by case basis regarding their concerns. Thank you for alerting us that you’re also facing difficulty with your in-vehicle data connection. Again, do not hesitate to email us additional details of your situation to socialmedia@gm.com with ATTN: OnStar Community/lordkemo in the subject headline. We will keep an eye out for your reply.
I am having a similar issue with my 2024 Silverado. One week old and the Wifi didn't work. After hours on the phone with tech support I was told to bring the truck to the dealership for diagnostics. They replaced a communication Module and told me all was good... Not so much... as now I lost communication to my mobile app and yes I have wifi but no internet. After hours on the phone with tech support and another trip to the dealership then another hour on the phone again with tech support I still have no internet, nor does the chevy/onstar app update the current vehicle status. This is very frustrating, how can I trust that my service is connected if I have to call every day to have the system reset?? GM pushes this service as a great feature but mine has never had all the features working together. No chance I renew this service as I have lost faith that it will even work. Not sure why they can't figure out what the connection issues are and fix them.
Thank you for sharing these ongoing hardware connection concerns with our team. We do appreciate you sharing this experience and we understand this situation is less than ideal. If you have already visited your dealership for OnStar hardware service and you are having trouble connecting to your Vehicle Status and in-vehicle data, we'd like to assist further in any way that we can. So we may take a further look into your account details, kindly email socialmedia@gm.com with ATTN: OnStar Community/Chipit in the subject headline. We hope to hear from you soon.
Thank you for bringing this to our attention. Our team understands the importance of Wi-Fi features within your vehicle and OnStar services and we would like you to know that we are here to assist you. To begin, please follow the troubleshooting steps listed below:
1. Connect to your Vehicle's WiFi Hotspot on your device 2. Test connectivity by visiting http://gm.com on your device, while connected to the Hotspot 3. If unsuccessful, please try using another device, or if a different device unavailable, please restart the device and test again.
If you find that the retest is unsuccessful, kindly send us an email to email to socialmedia@gm.com with ATTN: OnStar Community/Woodland in the subject headline. From here our team will be able to take a deeper look into this on our end.
-data plan has been purchased and works fine in another car
-hotspot in enabled via the GMC app
-hotspot sharing is “on” inside the vehicle
-left dealership originally with new car thinking it was working. Next day tried multiple devices and they all find the hotspot and connect using the WiFi password but then after 15 seconds or so it says “no internet connection” . Nothing downloads.
-I called OnStar 5 times or so, went through resets and such and finally they said go to the dealorshio
-dealership worked me in and replaced the WiFi antenna; it seemed to work……next day back to “no internet”.
so what now? There’s quite a few with this problem it seems. What did we do wrong?
Well, I don't have the time to let my dealership keep my truck for a month. Or should it be expected.
There should be an easier fix for this situation. My truck is a 2024 Silverado High Country. I can give you the VIN if needed. Ive already sent an email to socialmedia@gm.com Waiting on reply.
We do appreciate this information. Our team understands the importance of reliability. We regret to hear of any ongoing concerns with your in-vehicle data. Thank you for sharing the steps that have already been completed throughout the troubleshooting process. We would like to take a further look into things and make any available updates to your case for potential assistance moving forward. Our team should be connecting with you very soon via email. We appreciate your ongoing patience.
"}},"componentScriptGroups({\"componentId\":\"custom.widget.Adobe_Tag_Script\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"component({\"componentId\":\"custom.widget.Footer\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"message:2558\"],\"name\":\"ForumMessagePage\",\"props\":{},\"url\":\"https://community.onstar.com/discussions/onstar_support/wifi-on-but-no-internet-connection-anybody-got-an-answer/2558\"}}})":{"__typename":"ComponentRenderResult","html":" "}},"componentScriptGroups({\"componentId\":\"custom.widget.Footer\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"cachedText({\"lastModified\":\"1744743341000\",\"locale\":\"en-US\",\"namespaces\":[\"components/community/NavbarDropdownToggle\"]})":[{"__ref":"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744743341000"}],"cachedText({\"lastModified\":\"1744743341000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744743341000"}],"cachedText({\"lastModified\":\"1744743341000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744743341000"}],"cachedText({\"lastModified\":\"1744743341000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageListMenu\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageListMenu-1744743341000"}],"cachedText({\"lastModified\":\"1744743341000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744743341000"}],"cachedText({\"lastModified\":\"1744743341000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744743341000"}],"cachedText({\"lastModified\":\"1744743341000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1744743341000"}],"message({\"id\":\"message:3521\"})":{"__ref":"ForumReplyMessage:message:3521"},"message({\"id\":\"message:2565\"})":{"__ref":"ForumReplyMessage:message:2565"},"message({\"id\":\"message:2647\"})":{"__ref":"ForumReplyMessage:message:2647"},"message({\"id\":\"message:2654\"})":{"__ref":"ForumReplyMessage:message:2654"},"message({\"id\":\"message:2693\"})":{"__ref":"ForumReplyMessage:message:2693"},"message({\"id\":\"message:2694\"})":{"__ref":"ForumReplyMessage:message:2694"},"message({\"id\":\"message:2690\"})":{"__ref":"ForumReplyMessage:message:2690"},"message({\"id\":\"message:2691\"})":{"__ref":"ForumReplyMessage:message:2691"},"message({\"id\":\"message:2698\"})":{"__ref":"ForumReplyMessage:message:2698"},"message({\"id\":\"message:2704\"})":{"__ref":"ForumReplyMessage:message:2704"},"message({\"id\":\"message:3487\"})":{"__ref":"ForumReplyMessage:message:3487"}},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"Anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"MM-dd-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":null,"possibleValues":["en-US","es-ES"]},"repliesSortOrder":{"__typename":"InheritableStringSettingWithPossibleValues","key":"config.user_replies_sort_order","value":"DEFAULT","localValue":"DEFAULT","possibleValues":["DEFAULT","LIKES","PUBLISH_TIME","REVERSE_PUBLISH_TIME"]}},"deleted":false},"CachedAsset:pages-1745396438705":{"__typename":"CachedAsset","id":"pages-1745396438705","value":[{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"HealthCheckPage","type":"COMMUNITY","urlPath":"/health","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745396438705,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}","userBanned":"We're sorry, but you have been banned from using this site.","userBannedReason":"You have been banned for the following reason: {reason}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"Rank:rank:20":{"__typename":"Rank","id":"rank:20","position":20,"name":"New Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:24212":{"__typename":"User","id":"user:24212","uid":24212,"login":"Jgs123","deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:20"},"email":"","messagesCount":1,"biography":null,"topicsCount":1,"kudosReceivedCount":1,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-14T10:42:51.252-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"Category:category:Connected_Services_Help":{"__typename":"Category","id":"category:Connected_Services_Help","entityType":"CATEGORY","displayId":"Connected_Services_Help","nodeType":"category","depth":1,"title":"OnStar Support","shortTitle":"OnStar Support","parent":{"__ref":"Category:category:top"},"categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:top":{"__typename":"Category","id":"category:top","entityType":"CATEGORY","displayId":"top","nodeType":"category","depth":0,"title":"Top","shortTitle":"Top"},"Forum:board:OnStar_Support":{"__typename":"Forum","id":"board:OnStar_Support","entityType":"FORUM","displayId":"OnStar_Support","nodeType":"board","depth":2,"conversationStyle":"FORUM","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"LIKES","repliesFormat":"threaded"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"PRESET_ONLY","description":"Ask questions and get support for your OnStar services","title":"Technical and Service Support","shortTitle":"Technical and Service Support","parent":{"__ref":"Category:category:Connected_Services_Help"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:hvjin24938"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Connected_Services_Help"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/"},"ForumTopicMessage:message:2558":{"__typename":"ForumTopicMessage","uid":2558,"subject":"WiFi on but no internet connection anybody got an answer?","id":"message:2558","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:24212"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2558"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2558"},"body":"
Brand new 2024 Yukon with unlimited data plan.
-data plan has been purchased and works fine in another car
-hotspot in enabled via the GMC app
-hotspot sharing is “on” inside the vehicle
-left dealership originally with new car thinking it was working. Next day tried multiple devices and they all find the hotspot and connect using the WiFi password but then after 15 seconds or so it says “no internet connection” . Nothing downloads.
-I called OnStar 5 times or so, went through resets and such and finally they said go to the dealorshio
-dealership worked me in and replaced the WiFi antenna; it seemed to work……next day back to “no internet”.
so what now? There’s quite a few with this problem it seems. What did we do wrong?
","body@stringLength":"842","rawBody":"
Brand new 2024 Yukon with unlimited data plan.
-data plan has been purchased and works fine in another car
-hotspot in enabled via the GMC app
-hotspot sharing is “on” inside the vehicle
-left dealership originally with new car thinking it was working. Next day tried multiple devices and they all find the hotspot and connect using the WiFi password but then after 15 seconds or so it says “no internet connection” . Nothing downloads.
-I called OnStar 5 times or so, went through resets and such and finally they said go to the dealorshio
-dealership worked me in and replaced the WiFi antenna; it seemed to work……next day back to “no internet”.
so what now? There’s quite a few with this problem it seems. What did we do wrong?
","kudosSumWeight":1,"postTime":"2024-09-14T11:00:13.194-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2558_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6909},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Brand new 2024 Yukon with unlimited data plan. -data plan has been purchased and works fine in another car -hotspot in enabled via the GMC app -hotspot sharing is “on” inside the vehicle -l...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8MQ","node":{"__ref":"ForumReplyMessage:message:2565"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8Mg","node":{"__ref":"ForumReplyMessage:message:2647"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8Mw","node":{"__ref":"ForumReplyMessage:message:2693"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8NA","node":{"__ref":"ForumReplyMessage:message:2690"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8NQ","node":{"__ref":"ForumReplyMessage:message:2698"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxOTowLDQ0OjF8Ng","node":{"__ref":"ForumReplyMessage:message:3487"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:2558":{"__typename":"Conversation","id":"conversation:2558","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2558"},"lastPostingActivityTime":"2024-12-08T04:44:07.052-08:00","lastPostTime":"2024-12-08T04:44:07.052-08:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:2558":{"__typename":"ModerationData","id":"moderation_data:2558","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2558_1":{"__typename":"Revision","id":"revision:2558_1","lastEditTime":"2024-09-14T11:00:13.194-07:00"},"CachedAsset:theme:customTheme1-1745396436977":{"__typename":"CachedAsset","id":"theme:customTheme1-1745396436977","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["custom"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"gm-onstar-favicon-1723785504927.png","imageLastModified":"1723785510875","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"gm-onstar-logo-1723785445140.png","imageLastModified":"1723785457759","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1200px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"20px","paddingXLg":"30px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"700","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-body-bg)","primaryTextHoverColor":"var(--lia-bs-body-bg)","primaryTextActiveColor":"var(--lia-bs-body-bg)","primaryBgColor":"var(--lia-bs-primary)","primaryBgHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","secondaryTextColor":"var(--lia-bs-body-color)","secondaryTextHoverColor":"hsl(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), calc(var(--lia-bs-body-color-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), calc(var(--lia-bs-body-color-l) * 0.9))","secondaryBgColor":"#58F5FF","secondaryBgHoverColor":"hsl(183.60000000000002, 100%, 64.6%)","secondaryBgActiveColor":"hsl(183.60000000000002, 100%, 61.9%)","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"rgba(0, 180, 255, 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid rgba(0, 180, 255, 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","destructiveTextColor":"var(--lia-bs-danger)","destructiveTextHoverColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"LIGHT","sideContent":"LIGHT","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.16)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.12)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"var(--lia-bs-link-color)","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","defaultMessageFontFamily":"var(--lia-bs-font-family-base)","forumColor":"#002EFF","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#148563","blogColor":"#002EFF","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#002EFF","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#FF8000","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#002EFF","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#002EFF","secondary":"#333333","bodyText":"#222222","bodyBg":"#FFFFFF","info":"#409AE2","success":"#41C5AE","warning":"#FCC844","danger":"#D13A1F","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#002EFF","#062845","#58F5FF","#00B4FF","#F4F4F4","#F2A900","#003E7E","#222222","#00808E"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"GM-Circular-Web","fontStyle":"NORMAL","fontWeight":"600","h1FontSize":"45px","h2FontSize":"40px","h3FontSize":"32px","h4FontSize":"24px","h5FontSize":"20px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"13px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":null,"size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","formTextMarginTop":"4px","textAreaBorderRadius":"20px","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":"","imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"GM-Circular","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"14px","fontSizeSm":"14px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[{"source":"SERVER","name":"CircularXX Black","styles":[{"style":"NORMAL","weight":"900","__typename":"FontStyleData"}],"assetNames":["CircularXXBlack-normal-900.ttf"],"__typename":"CustomFont"},{"source":"SERVER","name":"GM-Circular","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"},{"style":"NORMAL","weight":"700","__typename":"FontStyleData"}],"assetNames":["GM-Circular-normal-400.woff2","GM-Circular-normal-700.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"GM-Circular-Web","styles":[{"style":"NORMAL","weight":"600","__typename":"FontStyleData"},{"style":"NORMAL","weight":"500","__typename":"FontStyleData"}],"assetNames":["GM-Circular-Web-normal-600.woff2","GM-Circular-Web-normal-500.woff2"],"__typename":"CustomFont"}],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1744743341000","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:gmonstar.prod:pages/forums/ForumMessagePage:board:OnStar_Support-1745439699062":{"__typename":"CachedAsset","id":"quilt:gmonstar.prod:pages/forums/ForumMessagePage:board:OnStar_Support-1745439699062","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"removeComponents":["community.widget.bannerWidget"],"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"items":[{"layout":"MAIN_SIDE","id":"message-list","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.relatedContentWidget","props":{"lazyLoad":true},"__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","props":{"viewVariant":{"type":"inline","props":{"useUnreadCount":false,"useViewCount":false,"renderPostTimeBeforeAuthor":true,"useSearchSnippet":false,"useAuthorLogin":true,"clampBodyLines":3,"useAvatar":true,"useBoardIcon":false,"useAuthorRank":false,"useKudosCount":false,"useMedia":false,"usePreviewMedia":false,"useTags":false,"useNode":false,"useNodeLink":true,"useTextBody":true,"truncateBodyLength":-1,"useBody":false,"useRepliesCount":false,"useSolvedBadge":true,"useTimeToRead":false,"timeStampType":"conversation.lastPostingActivityTime","useMessageTimeLink":true,"clampSubjectLines":1,"useSpoilerFreeBody":true,"useNodeHoverCard":true,"avatarSize":"40","boardIconSize":"24","subjectAs":"h6"}},"pagerVariant":{"type":"loadMore"},"panelType":"divider","pageSize":5,"useTitle":true,"sorts":{"conversationLastPostingActivityTime":{"direction":"DESC"}},"hideIfEmpty":true,"style":"compact","showTabs":false},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"},"__typename":"MainSideQuiltSection"}],"__typename":"QuiltContainer"},"__typename":"Quilt"},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1744743341000","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1744743341000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived"},"localOverride":false},"CachedAsset:quiltWrapper:gmonstar.prod:Common:1745396363643":{"__typename":"CachedAsset","id":"quiltWrapper:gmonstar.prod:Common:1745396363643","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":false,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"className":"QuiltComponent_lia-component-edit-mode__0nCcm","links":{"sideLinks":[{"children":[],"linkType":"EXTERNAL","id":"external","url":"https://www.onstar.com/","target":"BLANK"}],"mainLinks":[{"children":[],"linkType":"INTERNAL","id":"getting_started","params":{"boardId":"Community_Tips_Blog","categoryId":"Getting_Started"},"routeName":"BlogBoardPage"},{"children":[{"linkType":"INTERNAL","id":"on-star_support","params":{"boardId":"OnStar_Support","categoryId":"Connected_Services_Help"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"safety-and-prep","params":{"boardId":"safety-and-prep","categoryId":"Connected_Services_Help"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"super_cruise","params":{"boardId":"Super_Cruise","categoryId":"Connected_Services_Help"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"connected_services_help","params":{"categoryId":"Connected_Services_Help"},"routeName":"CategoryPage"},{"children":[],"linkType":"INTERNAL","id":"plans_and_pricing","params":{"boardId":"Plans_QandA","categoryId":"Plans_and_Pricing"},"routeName":"ForumBoardPage"},{"children":[{"linkType":"INTERNAL","id":"guardian_qand-a","params":{"boardId":"Guardian_QandA","categoryId":"Onstar_Guardian"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"my-brand_app_support","params":{"boardId":"MyBrand_App_Support","categoryId":"Onstar_Guardian"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"onstar_guardian","params":{"categoryId":"Onstar_Guardian"},"routeName":"CategoryPage"}]},"style":{"boxShadow":"0","linkFontWeight":"700","controllerHighlightColor":"var(--lia-bs-primary)","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"16px","linkBoxShadowHover":"none","backgroundOpacity":1,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"72px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"8px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"0","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-start","linkColor":"var(--lia-bs-body-color)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerTextColor":"var(--lia-nav-controller-icon-color)","background":{"imageAssetName":"","color":"var(--lia-bs-white)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-primary)","position":"NORMAL","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"8px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-color)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-color)"},"showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"transparent","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"backgroundImageProps":{"assetName":"community-widget-bannerWidget-1725949407035.png","backgroundSize":"COVER","lastModified":"1725949419000","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-bg)"},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"#F4F4F4","linkHighlightColor":"var(--lia-bs-primary)","visualEffects":{"showBottomBorder":true},"linkTextColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"},{"id":"custom.widget.Adobe_Tag_Script","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"cAdobeUrl":"https://assets.adobedtm.com/ea8c57fea068/4ffb74485b3d/launch-3fa9fc2b8dd7.min.js","useBackground":false,"title":"","lazyLoad":false,"widgetChooser":"custom.widget.Adobe_Tag_Script"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-primary)","items":[{"id":"custom.widget.Footer","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1744743341000","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"QueryVariables:TopicReplyList:message:2558:1":{"__typename":"QueryVariables","id":"TopicReplyList:message:2558:1","value":{"id":"message:2558","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":true,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:component:custom.widget.Adobe_Tag_Script-en-us-1745396457184":{"__typename":"CachedAsset","id":"component:custom.widget.Adobe_Tag_Script-en-us-1745396457184","value":{"component":{"id":"custom.widget.Adobe_Tag_Script","template":{"id":"Adobe_Tag_Script","markupLanguage":"HANDLEBARS","style":null,"texts":{},"defaults":{"config":{"applicablePages":[],"description":"A component of components","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[{"id":"adobeUrl","dataType":"STRING","list":false,"defaultValue":"","label":"Tag Manager URL","description":"Fully-qualified URL to the tag manager .JS file","possibleValues":null,"control":"INPUT","__typename":"PropDefinition"}],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Adobe_Tag_Script","form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cAdobeUrl","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Tag Manager URL","description":"Fully-qualified URL to the tag manager .JS file","possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cAdobeUrl","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_Adobe_Tag_Script_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"},"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"A component of components","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[{"id":"adobeUrl","dataType":"STRING","list":false,"defaultValue":"","label":"Tag Manager URL","description":"Fully-qualified URL to the tag manager .JS file","possibleValues":null,"control":"INPUT","__typename":"PropDefinition"}],"__typename":"ComponentProperties"},"form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cAdobeUrl","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Tag Manager URL","description":"Fully-qualified URL to the tag manager .JS file","possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cAdobeUrl","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_Adobe_Tag_Script_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"},"__typename":"Component","localOverride":false},"globalCss":null,"form":{"fields":[{"id":"widgetChooser","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"title","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useTitle","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"useBackground","validation":null,"noValidation":null,"dataType":"BOOLEAN","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"widgetVisibility","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"moreOptions","validation":null,"noValidation":null,"dataType":"STRING","list":null,"control":null,"defaultValue":null,"label":null,"description":null,"possibleValues":null,"__typename":"FormField"},{"id":"cAdobeUrl","validation":null,"noValidation":null,"dataType":"STRING","list":false,"control":"INPUT","defaultValue":"","label":"Tag Manager URL","description":"Fully-qualified URL to the tag manager .JS file","possibleValues":null,"__typename":"FormField"}],"layout":{"rows":[{"id":"widgetChooserGroup","type":"fieldset","as":null,"items":[{"id":"widgetChooser","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"titleGroup","type":"fieldset","as":null,"items":[{"id":"title","className":null,"__typename":"FormFieldRef"},{"id":"useTitle","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"useBackground","type":"fieldset","as":null,"items":[{"id":"useBackground","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"widgetVisibility","type":"fieldset","as":null,"items":[{"id":"widgetVisibility","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"moreOptionsGroup","type":"fieldset","as":null,"items":[{"id":"moreOptions","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"},{"id":"componentPropsGroup","type":"fieldset","as":null,"items":[{"id":"cAdobeUrl","className":null,"__typename":"FormFieldRef"}],"props":null,"legend":null,"description":null,"className":null,"viewVariant":null,"toggleState":null,"__typename":"FormFieldset"}],"actionButtons":null,"className":"custom_widget_Adobe_Tag_Script_form","formGroupFieldSeparator":"divider","__typename":"FormLayout"},"__typename":"Form"}},"localOverride":false},"CachedAsset:component:custom.widget.Footer-en-us-1745396457184":{"__typename":"CachedAsset","id":"component:custom.widget.Footer-en-us-1745396457184","value":{"component":{"id":"custom.widget.Footer","template":{"id":"Footer","markupLanguage":"HANDLEBARS","style":".footer-sec {\n background: var(--lia-bs-primary);\n}\n.gm-employee-login {\n width: 100%;\n background-color: #ffffff;\n border-top: 1px solid #dcdcdc;\n\n .scroll-to-link {\n border: none;\n background: none;\n font-size: 12px;\n font-weight: 300;\n color: var(--lia-bs-primary);\n display: flex;\n align-items: center;\n font-family: var(--lia-bs-headings-font-family);\n font-weight: var(--lia-bs-headings-font-weight);\n }\n\n .gm-employee-login-container {\n width: 100%;\n max-width: 1200px;\n position: relative;\n margin: 0 auto;\n padding: 20px;\n display: flex;\n flex-wrap: wrap;\n justify-content: space-between;\n align-items: center;\n gap: 20px;\n\n .login-link {\n color: var(--lia-bs-primary);\n font-size: 14px;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n}\n\n.footer-section {\n width: 100%;\n max-width: 100%;\n margin: 0 auto;\n position: relative;\n a:focus {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: -2px;\n }\n\n .page-footer-site-nav {\n display: flex;\n flex-direction: column;\n gap: 40px;\n padding: 25px;\n\n @media (min-width: 768px) {\n padding: 25px 36px;\n }\n @media (max-width: 768px) {\n padding: 25px 10px;\n }\n\n ul.gm-footer-menu {\n list-style-type: none;\n padding: 0;\n margin: 0;\n text-align: center;\n\n li {\n display: inline-block;\n\n .gm-footer-menu-link {\n padding: 15px 8px;\n font-size: var(--lia-bs-font-size-base);\n display: inline-block;\n text-align: center;\n letter-spacing: 1px;\n color: #fff;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n }\n }\n\n .page-footer-buttons {\n .gm-footer-buttons {\n display: flex;\n flex-wrap: wrap;\n padding-left: min(2rem, 7.5rem);\n padding-right: min(2rem, 7.5rem);\n justify-content: center;\n gap: 20px;\n list-style-type: none;\n\n .support-button {\n font-size: var(--lia-bs-font-size-base);\n font-weight: normal;\n line-height: normal;\n min-width: 0 !important;\n padding: 17px 30px;\n text-transform: none;\n white-space: normal;\n border-radius: 999px;\n display: inline-block;\n border: 1px solid #ffffff;\n color: #ffffff;\n background-color: var(--lia-bs-primary);\n text-align: center;\n width: min(100%, 290px);\n &:hover {\n background-color: var(--lia-bs-body-color);\n border-color: #afaeb0;\n }\n }\n }\n }\n\n .gm-connect-service-header {\n display: flex;\n flex-direction: column;\n\n .service-text {\n font-size: 14px;\n font-weight: normal;\n line-height: normal;\n color: #fff;\n text-align: center;\n margin: 0 auto;\n text-transform: uppercase;\n &:focus-visible {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: 3px;\n }\n }\n }\n\n .gm-connected-service-list {\n width: calc(100%);\n display: flex;\n justify-content: center;\n margin: 0 auto;\n gap: 20px;\n padding: 20px 10px;\n flex-wrap: wrap;\n align-items: center;\n\n .gm-connected-service {\n width: 100%;\n height: auto;\n max-width: 130px;\n\n @media (max-width: 768px) {\n max-width: 160px;\n }\n @media (max-width: 580px) {\n max-width: 120px;\n }\n\n @media (min-width: 2000px) {\n max-width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: auto;\n }\n }\n }\n\n .gm-offerings-service-list {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 20px 10px 32px;\n gap: 40px;\n width: calc(100%);\n margin: 0 auto;\n\n .gm-offerings-service {\n max-height: 48px;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-guardian-service-list {\n display: flex;\n justify-content: center;\n gap: 60px;\n\n @media (max-width: 768px) {\n gap: 20px;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 20px 10px;\n\n .gm-guardian-service {\n height: auto;\n width: 162px;\n\n @media (min-width: 2000px) {\n width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .footer-divider {\n border: none;\n border-top: 1px solid #ffffff;\n width: 100%;\n border-bottom: 0;\n margin: 12px auto;\n }\n\n .gm-footer-social-media-list {\n list-style-type: none;\n display: flex;\n padding: 20px 10px;\n flex-wrap: wrap;\n margin: 0;\n align-items: center;\n justify-content: center;\n gap: 1rem;\n\n @media (min-width: 768px) {\n gap: 3.5rem;\n }\n\n & .gm-social-media-link {\n width: 40px;\n height: 40px;\n\n @media (min-width: 768px) {\n width: 34px;\n height: 34px;\n }\n\n @media (min-width: 2000px) {\n width: 50px;\n height: 50px;\n }\n\n background: #ffffff;\n position: relative;\n display: flex;\n border-radius: 50%;\n padding: 3px;\n justify-content: center;\n align-items: center;\n\n & img,\n svg {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-footer-siteinfo {\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n padding: 20px 10px;\n gap: 32px;\n\n & .gm-footer-siteinfo-list {\n list-style-type: none;\n margin: 0;\n padding: 0;\n display: flex;\n gap: 20px;\n\n @media (max-width: 768px) {\n gap: 10px;\n }\n\n flex-wrap: wrap;\n position: relative;\n text-align: center;\n justify-content: center;\n align-items: center;\n\n & .gm-footer-siteinfo-link {\n font-size: 18px;\n\n @media (max-width: 768px) {\n font-size: 16px;\n }\n\n font-weight: 700;\n line-height: normal;\n color: #fff;\n text-decoration: underline;\n\n &:hover {\n color: #afaeb0;\n }\n }\n li {\n &::before {\n content: '|';\n left: -10px;\n color: #fff;\n width: 0;\n height: 16px;\n position: relative;\n font-weight: 100;\n }\n }\n\n li:first-child::before {\n display: none;\n }\n }\n }\n\n .gm-ccpa-container {\n width: 100%;\n\n @media screen and (min-width: 1200px) {\n width: calc(100% - 60%);\n }\n\n margin: 0 auto;\n\n a {\n display: flex;\n align-items: center;\n justify-content: center;\n\n @media (max-width: 768px) {\n justify-content: start;\n }\n\n @media screen and (min-width: 1200px) {\n justify-content: start;\n }\n\n gap: 6px;\n color: #ffffff;\n text-transform: uppercase;\n font-size: 14px;\n font-weight: 300;\n border: 1px solid #ffffff;\n padding: 7px 30px;\n text-decoration: none;\n\n & img {\n width: 48px;\n }\n }\n }\n\n .gm-footer-menu-nav-btn {\n display: flex;\n flex-direction: column;\n & .gm-page-footer-navigation-btn {\n display: flex;\n flex-direction: column;\n gap: 24px;\n }\n }\n}\n@media (max-width: 768px) {\n .gm-footer-siteinfo-list li:before {\n left: -5px !important;\n }\n}\n","texts":{},"defaults":{"config":{"applicablePages":[],"description":"Community Footer","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Community Footer","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_Footer_footer-sec_q38hn_1 {\n background: var(--lia-bs-primary);\n}\n.custom_widget_Footer_gm-employee-login_q38hn_4 {\n width: 100%;\n background-color: #ffffff;\n border-top: 1px solid #dcdcdc;\n\n .custom_widget_Footer_scroll-to-link_q38hn_9 {\n border: none;\n background: none;\n font-size: 0.75rem;\n font-weight: 300;\n color: var(--lia-bs-primary);\n display: flex;\n align-items: center;\n font-family: var(--lia-bs-headings-font-family);\n font-weight: var(--lia-bs-headings-font-weight);\n }\n\n .custom_widget_Footer_gm-employee-login-container_q38hn_21 {\n width: 100%;\n max-width: 75rem;\n position: relative;\n margin: 0 auto;\n padding: 1.25rem;\n display: flex;\n flex-wrap: wrap;\n justify-content: space-between;\n align-items: center;\n gap: 1.25rem;\n\n .custom_widget_Footer_login-link_q38hn_33 {\n color: var(--lia-bs-primary);\n font-size: 0.875rem;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n}\n.custom_widget_Footer_footer-section_q38hn_45 {\n width: 100%;\n max-width: 100%;\n margin: 0 auto;\n position: relative;\n a:focus {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: -2px;\n }\n\n .custom_widget_Footer_page-footer-site-nav_q38hn_55 {\n display: flex;\n flex-direction: column;\n gap: 2.5rem;\n padding: 1.5625rem;\n\n @media (min-width: 768px) {\n padding: 1.5625rem 2.25rem;\n }\n @media (max-width: 768px) {\n padding: 1.5625rem 0.625rem;\n }\n\n ul.custom_widget_Footer_gm-footer-menu_q38hn_68 {\n list-style-type: none;\n padding: 0;\n margin: 0;\n text-align: center;\n\n li {\n display: inline-block;\n\n .custom_widget_Footer_gm-footer-menu-link_q38hn_77 {\n padding: 0.9375rem 0.5rem;\n font-size: var(--lia-bs-font-size-base);\n display: inline-block;\n text-align: center;\n letter-spacing: 0.0625rem;\n color: #fff;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n }\n }\n\n .custom_widget_Footer_page-footer-buttons_q38hn_94 {\n .custom_widget_Footer_gm-footer-buttons_q38hn_95 {\n display: flex;\n flex-wrap: wrap;\n padding-left: min(2rem, 7.5rem);\n padding-right: min(2rem, 7.5rem);\n justify-content: center;\n gap: 1.25rem;\n list-style-type: none;\n\n .custom_widget_Footer_support-button_q38hn_104 {\n font-size: var(--lia-bs-font-size-base);\n font-weight: normal;\n line-height: normal;\n min-width: 0 !important;\n padding: 1.0625rem 1.875rem;\n text-transform: none;\n white-space: normal;\n border-radius: 62.4375rem;\n display: inline-block;\n border: 1px solid #ffffff;\n color: #ffffff;\n background-color: var(--lia-bs-primary);\n text-align: center;\n width: min(100%, 18.125rem);\n &:hover {\n background-color: var(--lia-bs-body-color);\n border-color: #afaeb0;\n }\n }\n }\n }\n\n .custom_widget_Footer_gm-connect-service-header_q38hn_127 {\n display: flex;\n flex-direction: column;\n\n .custom_widget_Footer_service-text_q38hn_131 {\n font-size: 0.875rem;\n font-weight: normal;\n line-height: normal;\n color: #fff;\n text-align: center;\n margin: 0 auto;\n text-transform: uppercase;\n &:focus-visible {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: 3px;\n }\n }\n }\n\n .custom_widget_Footer_gm-connected-service-list_q38hn_146 {\n width: calc(100%);\n display: flex;\n justify-content: center;\n margin: 0 auto;\n gap: 1.25rem;\n padding: 1.25rem 0.625rem;\n flex-wrap: wrap;\n align-items: center;\n\n .custom_widget_Footer_gm-connected-service_q38hn_146 {\n width: 100%;\n height: auto;\n max-width: 8.125rem;\n\n @media (max-width: 768px) {\n max-width: 10rem;\n }\n @media (max-width: 580px) {\n max-width: 7.5rem;\n }\n\n @media (min-width: 2000px) {\n max-width: 13.75rem;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: auto;\n }\n }\n }\n\n .custom_widget_Footer_gm-offerings-service-list_q38hn_181 {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 1.25rem 0.625rem 2rem;\n gap: 2.5rem;\n width: calc(100%);\n margin: 0 auto;\n\n .custom_widget_Footer_gm-offerings-service_q38hn_181 {\n max-height: 3rem;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_gm-guardian-service-list_q38hn_203 {\n display: flex;\n justify-content: center;\n gap: 3.75rem;\n\n @media (max-width: 768px) {\n gap: 1.25rem;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 1.25rem 0.625rem;\n\n .custom_widget_Footer_gm-guardian-service_q38hn_203 {\n height: auto;\n width: 10.125rem;\n\n @media (min-width: 2000px) {\n width: 13.75rem;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_footer-divider_q38hn_234 {\n border: none;\n border-top: 1px solid #ffffff;\n width: 100%;\n border-bottom: 0;\n margin: 0.75rem auto;\n }\n\n .custom_widget_Footer_gm-footer-social-media-list_q38hn_242 {\n list-style-type: none;\n display: flex;\n padding: 1.25rem 0.625rem;\n flex-wrap: wrap;\n margin: 0;\n align-items: center;\n justify-content: center;\n gap: 1rem;\n\n @media (min-width: 768px) {\n gap: 3.5rem;\n }\n\n & .custom_widget_Footer_gm-social-media-link_q38hn_256 {\n width: 2.5rem;\n height: 2.5rem;\n\n @media (min-width: 768px) {\n width: 2.125rem;\n height: 2.125rem;\n }\n\n @media (min-width: 2000px) {\n width: 3.125rem;\n height: 3.125rem;\n }\n\n background: #ffffff;\n position: relative;\n display: flex;\n border-radius: 50%;\n padding: 0.1875rem;\n justify-content: center;\n align-items: center;\n\n & img,\n svg {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_gm-footer-siteinfo_q38hn_286 {\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n padding: 1.25rem 0.625rem;\n gap: 2rem;\n\n & .custom_widget_Footer_gm-footer-siteinfo-list_q38hn_294 {\n list-style-type: none;\n margin: 0;\n padding: 0;\n display: flex;\n gap: 1.25rem;\n\n @media (max-width: 768px) {\n gap: 0.625rem;\n }\n\n flex-wrap: wrap;\n position: relative;\n text-align: center;\n justify-content: center;\n align-items: center;\n\n & .custom_widget_Footer_gm-footer-siteinfo-link_q38hn_311 {\n font-size: 1.125rem;\n\n @media (max-width: 768px) {\n font-size: 1rem;\n }\n\n font-weight: 700;\n line-height: normal;\n color: #fff;\n text-decoration: underline;\n\n &:hover {\n color: #afaeb0;\n }\n }\n li {\n &::before {\n content: '|';\n left: -0.625rem;\n color: #fff;\n width: 0;\n height: 1rem;\n position: relative;\n font-weight: 100;\n }\n }\n\n li:first-child::before {\n display: none;\n }\n }\n }\n\n .custom_widget_Footer_gm-ccpa-container_q38hn_345 {\n width: 100%;\n\n @media screen and (min-width: 1200px) {\n width: calc(100% - 60%);\n }\n\n margin: 0 auto;\n\n a {\n display: flex;\n align-items: center;\n justify-content: center;\n\n @media (max-width: 768px) {\n justify-content: start;\n }\n\n @media screen and (min-width: 1200px) {\n justify-content: start;\n }\n\n gap: 0.375rem;\n color: #ffffff;\n text-transform: uppercase;\n font-size: 0.875rem;\n font-weight: 300;\n border: 1px solid #ffffff;\n padding: 0.4375rem 1.875rem;\n text-decoration: none;\n\n & img {\n width: 3rem;\n }\n }\n }\n\n .custom_widget_Footer_gm-footer-menu-nav-btn_q38hn_382 {\n display: flex;\n flex-direction: column;\n & .custom_widget_Footer_gm-page-footer-navigation-btn_q38hn_385 {\n display: flex;\n flex-direction: column;\n gap: 1.5rem;\n }\n }\n}\n@media (max-width: 768px) {\n .custom_widget_Footer_gm-footer-siteinfo-list_q38hn_294 li:before {\n left: -0.3125rem !important;\n }\n}\n","tokens":{"footer-sec":"custom_widget_Footer_footer-sec_q38hn_1","gm-employee-login":"custom_widget_Footer_gm-employee-login_q38hn_4","scroll-to-link":"custom_widget_Footer_scroll-to-link_q38hn_9","gm-employee-login-container":"custom_widget_Footer_gm-employee-login-container_q38hn_21","login-link":"custom_widget_Footer_login-link_q38hn_33","footer-section":"custom_widget_Footer_footer-section_q38hn_45","page-footer-site-nav":"custom_widget_Footer_page-footer-site-nav_q38hn_55","gm-footer-menu":"custom_widget_Footer_gm-footer-menu_q38hn_68","gm-footer-menu-link":"custom_widget_Footer_gm-footer-menu-link_q38hn_77","page-footer-buttons":"custom_widget_Footer_page-footer-buttons_q38hn_94","gm-footer-buttons":"custom_widget_Footer_gm-footer-buttons_q38hn_95","support-button":"custom_widget_Footer_support-button_q38hn_104","gm-connect-service-header":"custom_widget_Footer_gm-connect-service-header_q38hn_127","service-text":"custom_widget_Footer_service-text_q38hn_131","gm-connected-service-list":"custom_widget_Footer_gm-connected-service-list_q38hn_146","gm-connected-service":"custom_widget_Footer_gm-connected-service_q38hn_146","gm-offerings-service-list":"custom_widget_Footer_gm-offerings-service-list_q38hn_181","gm-offerings-service":"custom_widget_Footer_gm-offerings-service_q38hn_181","gm-guardian-service-list":"custom_widget_Footer_gm-guardian-service-list_q38hn_203","gm-guardian-service":"custom_widget_Footer_gm-guardian-service_q38hn_203","footer-divider":"custom_widget_Footer_footer-divider_q38hn_234","gm-footer-social-media-list":"custom_widget_Footer_gm-footer-social-media-list_q38hn_242","gm-social-media-link":"custom_widget_Footer_gm-social-media-link_q38hn_256","gm-footer-siteinfo":"custom_widget_Footer_gm-footer-siteinfo_q38hn_286","gm-footer-siteinfo-list":"custom_widget_Footer_gm-footer-siteinfo-list_q38hn_294","gm-footer-siteinfo-link":"custom_widget_Footer_gm-footer-siteinfo-link_q38hn_311","gm-ccpa-container":"custom_widget_Footer_gm-ccpa-container_q38hn_345","gm-footer-menu-nav-btn":"custom_widget_Footer_gm-footer-menu-nav-btn_q38hn_382","gm-page-footer-navigation-btn":"custom_widget_Footer_gm-page-footer-navigation-btn_q38hn_385"}},"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1744743341000","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1744743341000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1744743341000","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solution","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1744743341000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1744743341000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1744743341000","value":{"title@userScope:other":"Recent Content","title@userScope:self":"Contributions","title@board:FORUM@userScope:other":"Recent Discussions","title@board:BLOG@userScope:other":"Recent Blogs","emptyDescription":"No content to show","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Scope","title@instance:1726039793188":"Forum Posts","title@instance:hQqfJO":"Forum Posts","title@instance:1725605949479":"New Topics from OnStar Subscribers","title@instance:QHghln":"Forum Posts","title@instance:PdxAIa":"Forum Posts","title@instance:IxBjKx":"Forum Posts","title@instance:QfvAgK":"Forum Posts","title@instance:CwnLRb":"Forum Posts","title@instance:1727177499451":"OnStar Support Topics from OnStar Subscribers"},"localOverride":false},"Forum:board:safety-and-prep":{"__typename":"Forum","id":"board:safety-and-prep","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Super_Cruise":{"__typename":"Forum","id":"board:Super_Cruise","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Blog:board:Community_Tips_Blog":{"__typename":"Blog","id":"board:Community_Tips_Blog","blogPolicies":{"__typename":"BlogPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:MyBrand_App_Support":{"__typename":"Forum","id":"board:MyBrand_App_Support","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Plans_QandA":{"__typename":"Forum","id":"board:Plans_QandA","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Guardian_QandA":{"__typename":"Forum","id":"board:Guardian_QandA","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Onstar_Guardian":{"__typename":"Category","id":"category:Onstar_Guardian","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Conversation:conversation:7764":{"__typename":"Conversation","id":"conversation:7764","topic":{"__typename":"ForumTopicMessage","uid":7764},"lastPostingActivityTime":"2025-04-24T22:48:55.706-07:00","solved":false},"ForumTopicMessage:message:7764":{"__typename":"ForumTopicMessage","subject":"Bring back the weather app!","conversation":{"__ref":"Conversation:conversation:7764"},"id":"message:7764","revisionNum":1,"uid":7764,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__typename":"User","uid":34440,"login":"SpartyOn","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null}},"metrics":{"__typename":"MessageMetrics","views":3644},"postTime":"2025-03-14T07:55:35.580-07:00","lastPublishTime":"2025-03-14T07:55:35.580-07:00","readOnly":false},"Conversation:conversation:8384":{"__typename":"Conversation","id":"conversation:8384","topic":{"__typename":"ForumTopicMessage","uid":8384},"lastPostingActivityTime":"2025-04-24T13:17:56.051-07:00","solved":false},"ForumTopicMessage:message:8384":{"__typename":"ForumTopicMessage","subject":"2025 Buick Envision Location Alerts stopped working.","conversation":{"__ref":"Conversation:conversation:8384"},"id":"message:8384","revisionNum":1,"uid":8384,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__typename":"User","uid":39487,"login":"rondonohue","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null}},"metrics":{"__typename":"MessageMetrics","views":5},"postTime":"2025-04-24T13:17:56.051-07:00","lastPublishTime":"2025-04-24T13:17:56.051-07:00","readOnly":false},"Conversation:conversation:8368":{"__typename":"Conversation","id":"conversation:8368","topic":{"__typename":"ForumTopicMessage","uid":8368},"lastPostingActivityTime":"2025-04-24T12:44:17.077-07:00","solved":false},"ForumTopicMessage:message:8368":{"__typename":"ForumTopicMessage","subject":"On-Star Telmetric Module Failed","conversation":{"__ref":"Conversation:conversation:8368"},"id":"message:8368","revisionNum":1,"uid":8368,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__typename":"User","uid":39360,"login":"stbelyeu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null}},"metrics":{"__typename":"MessageMetrics","views":12},"postTime":"2025-04-23T12:28:45.196-07:00","lastPublishTime":"2025-04-23T12:28:45.196-07:00","readOnly":false},"Conversation:conversation:8364":{"__typename":"Conversation","id":"conversation:8364","topic":{"__typename":"ForumTopicMessage","uid":8364},"lastPostingActivityTime":"2025-04-24T08:50:13.582-07:00","solved":false},"ForumTopicMessage:message:8364":{"__typename":"ForumTopicMessage","subject":"myCadillac/OnStar + 2025 Optiq EV + GM Energy System","conversation":{"__ref":"Conversation:conversation:8364"},"id":"message:8364","revisionNum":1,"uid":8364,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__typename":"User","uid":39310,"login":"AngrymyCadillac","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null}},"metrics":{"__typename":"MessageMetrics","views":25},"postTime":"2025-04-23T07:54:54.815-07:00","lastPublishTime":"2025-04-23T07:54:54.815-07:00","readOnly":false},"Conversation:conversation:8363":{"__typename":"Conversation","id":"conversation:8363","topic":{"__typename":"ForumTopicMessage","uid":8363},"lastPostingActivityTime":"2025-04-24T06:27:34.335-07:00","solved":false},"ForumTopicMessage:message:8363":{"__typename":"ForumTopicMessage","subject":"OnStar Services, Navigation, and Automatic Time DO NOT WORK","conversation":{"__ref":"Conversation:conversation:8363"},"id":"message:8363","revisionNum":1,"uid":8363,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__typename":"User","uid":39307,"login":"c_Drake","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null}},"metrics":{"__typename":"MessageMetrics","views":17},"postTime":"2025-04-23T07:40:29.835-07:00","lastPublishTime":"2025-04-23T07:40:29.835-07:00","readOnly":false},"Rank:rank:17":{"__typename":"Rank","id":"rank:17","position":17,"name":"Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:20470":{"__typename":"User","id":"user:20470","uid":20470,"login":"Advisor_Kayla","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-04-03T13:46:25.773-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:17"},"entityType":"USER","eventPath":"community:hvjin24938/user:20470"},"ModerationData:moderation_data:2565":{"__typename":"ModerationData","id":"moderation_data:2565","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2565":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:20470"},"id":"message:2565","revisionNum":1,"uid":2565,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumTopicMessage:message:2558"},"conversation":{"__ref":"Conversation:conversation:2558"},"subject":"Re: WiFi on but no internet connection anybody got an answer?","moderationData":{"__ref":"ModerationData:moderation_data:2565"},"body":"
This is certainly not the experience that we strive to provide our Members. Thank you for taking the time to bring this information to our attention regarding your vehicles Wi-Fi/Internet. We would like to learn more about this matter and assist to the best of our abilities. So we may, kindly email us at socialmedia@gm.com with ATTN: OnStar Community/Jgs123 in the subject headline moving forward.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-09-15T13:23:40.911-07:00","lastPublishTime":"2024-09-15T13:23:40.911-07:00","metrics":{"__typename":"MessageMetrics","views":6242},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2558/message:2565","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:24720":{"__typename":"User","id":"user:24720","uid":24720,"login":"tlwrightdvm","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-05T18:55:24.507-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:20"},"entityType":"USER","eventPath":"community:hvjin24938/user:24720"},"ModerationData:moderation_data:2647":{"__typename":"ModerationData","id":"moderation_data:2647","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"F2A900","icon":null,"rankStyle":"TEXT"},"User:user:4334":{"__typename":"User","id":"user:4334","uid":4334,"login":"Advisor_Helen","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-12-13T09:43:45.436-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:hvjin24938/user:4334"},"ForumReplyMessage:message:2647":{"__typename":"ForumReplyMessage","uid":2647,"id":"message:2647","revisionNum":1,"author":{"__ref":"User:user:24720"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumTopicMessage:message:2558"},"conversation":{"__ref":"Conversation:conversation:2558"},"subject":"Re: WiFi on but no internet connection anybody got an answer?","moderationData":{"__ref":"ModerationData:moderation_data:2647"},"body":"
Same issues here....
Bought a new 2024 Hummer EV. Drove it home to find that google was unable to connect to the internet. I can connect to the vehicle's WIFI with any other device, but they all show no internet access. I've called OnStar five times as well. They have opened a \"case\" with a level two technician looking at it. They have sent signals several times with no resolution. One even promised to follow-up via email with me to see if it was resolved, but no message ever came. I originally had access to use my Supercruise feature, but now that has since turned off.
The customer service here is embarrassing for a company of this size. GMC and OnStar love to point fingers at each other. The dealership wants to keep my vehicle for days because they only have a couple hummer certified techs that can touch it!
Overall, I'm beyond frustrated to purchase something brand new and have to jump through hoops just to get it to work the way it was advertised. This issue seems large enough that a recall should have been made.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2024-10-06T06:41:14.591-07:00","lastPublishTime":"2024-10-06T06:41:14.591-07:00","metrics":{"__typename":"MessageMetrics","views":5587},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2558/message:2647","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE5OjAsNDQ6MXwx","node":{"__ref":"ForumReplyMessage:message:2654"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:2654":{"__typename":"ModerationData","id":"moderation_data:2654","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2654":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4334"},"id":"message:2654","revisionNum":1,"uid":2654,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumReplyMessage:message:2647"},"conversation":{"__ref":"Conversation:conversation:2558"},"subject":"Re: WiFi on but no internet connection anybody got an answer?","moderationData":{"__ref":"ModerationData:moderation_data:2654"},"body":"
We do understand your frustration. This is not the experience that we strive to provide our Members, and we do apologize for any ongoing miscommunications. Our team here would like to take a further look into your case details on our end and request contact on your behalf. To start, please email socialmedia@gm.com with ATTN: OnStar Community/tlwrightdvm in the subject headline. We will keep an eye out for your reply.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-07T09:31:01.418-07:00","lastPublishTime":"2024-10-07T09:31:01.418-07:00","metrics":{"__typename":"MessageMetrics","views":5692},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2558/message:2654","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:25119":{"__typename":"User","id":"user:25119","uid":25119,"login":"lordkemo","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-16T08:21:32.042-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:20"},"entityType":"USER","eventPath":"community:hvjin24938/user:25119"},"ModerationData:moderation_data:2693":{"__typename":"ModerationData","id":"moderation_data:2693","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2693":{"__typename":"ForumReplyMessage","uid":2693,"id":"message:2693","revisionNum":1,"author":{"__ref":"User:user:25119"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumTopicMessage:message:2558"},"conversation":{"__ref":"Conversation:conversation:2558"},"subject":"Re: WiFi on but no internet connection anybody got an answer?","moderationData":{"__ref":"ModerationData:moderation_data:2693"},"body":"
I currently have this problem as well. I've reset everything and confirmed i have a 3 year plan. Connected to wifi, no internet. There are so many people with this problem. How is this still a reoccurring thing?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":1,"postTime":"2024-10-16T08:22:43.952-07:00","lastPublishTime":"2024-10-16T08:22:43.952-07:00","metrics":{"__typename":"MessageMetrics","views":5483},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2558/message:2693","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE5OjAsNDQ6MXwx","node":{"__ref":"ForumReplyMessage:message:2694"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:2694":{"__typename":"ModerationData","id":"moderation_data:2694","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2694":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4334"},"id":"message:2694","revisionNum":1,"uid":2694,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumReplyMessage:message:2693"},"conversation":{"__ref":"Conversation:conversation:2558"},"subject":"Re: WiFi on but no internet connection anybody got an answer?","moderationData":{"__ref":"ModerationData:moderation_data:2694"},"body":"
Our team is determined to assist our Members on a case by case basis regarding their concerns. Thank you for alerting us that you’re also facing difficulty with your in-vehicle data connection. Again, do not hesitate to email us additional details of your situation to socialmedia@gm.com with ATTN: OnStar Community/lordkemo in the subject headline. We will keep an eye out for your reply.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-16T08:49:37.690-07:00","lastPublishTime":"2024-10-16T08:49:37.690-07:00","metrics":{"__typename":"MessageMetrics","views":5466},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2558/message:2694","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:25100":{"__typename":"User","id":"user:25100","uid":25100,"login":"Chipit","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-16T02:50:47.734-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:20"},"entityType":"USER","eventPath":"community:hvjin24938/user:25100"},"ModerationData:moderation_data:2690":{"__typename":"ModerationData","id":"moderation_data:2690","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2690":{"__typename":"ForumReplyMessage","uid":2690,"id":"message:2690","revisionNum":1,"author":{"__ref":"User:user:25100"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumTopicMessage:message:2558"},"conversation":{"__ref":"Conversation:conversation:2558"},"subject":"Re: WiFi on but no internet connection anybody got an answer?","moderationData":{"__ref":"ModerationData:moderation_data:2690"},"body":"
I am having a similar issue with my 2024 Silverado. One week old and the Wifi didn't work. After hours on the phone with tech support I was told to bring the truck to the dealership for diagnostics. They replaced a communication Module and told me all was good... Not so much... as now I lost communication to my mobile app and yes I have wifi but no internet. After hours on the phone with tech support and another trip to the dealership then another hour on the phone again with tech support I still have no internet, nor does the chevy/onstar app update the current vehicle status. This is very frustrating, how can I trust that my service is connected if I have to call every day to have the system reset?? GM pushes this service as a great feature but mine has never had all the features working together. No chance I renew this service as I have lost faith that it will even work. Not sure why they can't figure out what the connection issues are and fix them.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-10-16T03:15:47.945-07:00","lastPublishTime":"2024-10-16T03:15:47.945-07:00","metrics":{"__typename":"MessageMetrics","views":5454},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2558/message:2690","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE5OjAsNDQ6MXwx","node":{"__ref":"ForumReplyMessage:message:2691"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2691":{"__typename":"ModerationData","id":"moderation_data:2691","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2691":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4334"},"id":"message:2691","revisionNum":1,"uid":2691,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumReplyMessage:message:2690"},"conversation":{"__ref":"Conversation:conversation:2558"},"subject":"Re: WiFi on but no internet connection anybody got an answer?","moderationData":{"__ref":"ModerationData:moderation_data:2691"},"body":"
Thank you for sharing these ongoing hardware connection concerns with our team. We do appreciate you sharing this experience and we understand this situation is less than ideal. If you have already visited your dealership for OnStar hardware service and you are having trouble connecting to your Vehicle Status and in-vehicle data, we'd like to assist further in any way that we can. So we may take a further look into your account details, kindly email socialmedia@gm.com with ATTN: OnStar Community/Chipit in the subject headline. We hope to hear from you soon.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-16T03:56:26.867-07:00","lastPublishTime":"2024-10-16T03:56:26.867-07:00","metrics":{"__typename":"MessageMetrics","views":5436},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2558/message:2691","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:23695":{"__typename":"User","id":"user:23695","uid":23695,"login":"Binesi","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-08-27T13:06:23.957-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:20"},"entityType":"USER","eventPath":"community:hvjin24938/user:23695"},"ModerationData:moderation_data:2698":{"__typename":"ModerationData","id":"moderation_data:2698","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2698":{"__typename":"ForumReplyMessage","uid":2698,"id":"message:2698","revisionNum":1,"author":{"__ref":"User:user:23695"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumTopicMessage:message:2558"},"conversation":{"__ref":"Conversation:conversation:2558"},"subject":"Re: WiFi on but no internet connection anybody got an answer?","moderationData":{"__ref":"ModerationData:moderation_data:2698"},"body":"
I’ve got the same issue and I’ve had the vehicle over a year and it STILL hasn’t worked. I have a 23 Equinox.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"111","kudosSumWeight":0,"postTime":"2024-10-16T14:28:46.878-07:00","lastPublishTime":"2024-10-16T14:28:46.878-07:00","metrics":{"__typename":"MessageMetrics","views":5404},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2558/message:2698","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE5OjAsNDQ6MXwx","node":{"__ref":"ForumReplyMessage:message:2704"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2704":{"__typename":"ModerationData","id":"moderation_data:2704","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2704":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:20470"},"id":"message:2704","revisionNum":1,"uid":2704,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumReplyMessage:message:2698"},"conversation":{"__ref":"Conversation:conversation:2558"},"subject":"Re: WiFi on but no internet connection anybody got an answer?","moderationData":{"__ref":"ModerationData:moderation_data:2704"},"body":"
Thank you for bringing this to our attention. Our team understands the importance of Wi-Fi features within your vehicle and OnStar services and we would like you to know that we are here to assist you. To begin, please follow the troubleshooting steps listed below:
\n
\n
1. Connect to your Vehicle's WiFi Hotspot on your device 2. Test connectivity by visiting http://gm.com on your device, while connected to the Hotspot 3. If unsuccessful, please try using another device, or if a different device unavailable, please restart the device and test again.
\n
\n
If you find that the retest is unsuccessful, kindly send us an email to email to socialmedia@gm.com with ATTN: OnStar Community/Woodland in the subject headline. From here our team will be able to take a deeper look into this on our end.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-17T09:32:09.968-07:00","lastPublishTime":"2024-10-17T09:32:09.968-07:00","metrics":{"__typename":"MessageMetrics","views":5303},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2558/message:2704","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:26811":{"__typename":"User","id":"user:26811","uid":26811,"login":"BRiley","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-12-05T07:17:58.471-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:20"},"entityType":"USER","eventPath":"community:hvjin24938/user:26811"},"ModerationData:moderation_data:3487":{"__typename":"ModerationData","id":"moderation_data:3487","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3487":{"__typename":"ForumReplyMessage","uid":3487,"id":"message:3487","revisionNum":1,"author":{"__ref":"User:user:26811"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumTopicMessage:message:2558"},"conversation":{"__ref":"Conversation:conversation:2558"},"subject":"Re: WiFi on but no internet connection anybody got an answer?","moderationData":{"__ref":"ModerationData:moderation_data:3487"},"body":"
So many people having the same problems..
Just like this:
Brand new 2024 Yukon with unlimited data plan.
-data plan has been purchased and works fine in another car
-hotspot in enabled via the GMC app
-hotspot sharing is “on” inside the vehicle
-left dealership originally with new car thinking it was working. Next day tried multiple devices and they all find the hotspot and connect using the WiFi password but then after 15 seconds or so it says “no internet connection” . Nothing downloads.
-I called OnStar 5 times or so, went through resets and such and finally they said go to the dealorshio
-dealership worked me in and replaced the WiFi antenna; it seemed to work……next day back to “no internet”.
so what now? There’s quite a few with this problem it seems. What did we do wrong?
Well, I don't have the time to let my dealership keep my truck for a month. Or should it be expected.
There should be an easier fix for this situation. My truck is a 2024 Silverado High Country. I can give you the VIN if needed. Ive already sent an email to socialmedia@gm.com Waiting on reply.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-12-05T07:42:53.264-08:00","lastPublishTime":"2024-12-05T07:42:53.264-08:00","metrics":{"__typename":"MessageMetrics","views":484},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2558/message:3487","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE5OjAsNDQ6MXwx","node":{"__ref":"ForumReplyMessage:message:3521"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3521":{"__typename":"ModerationData","id":"moderation_data:3521","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3521":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4334"},"id":"message:3521","revisionNum":1,"uid":3521,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"parent":{"__ref":"ForumReplyMessage:message:3487"},"conversation":{"__ref":"Conversation:conversation:2558"},"subject":"Re: WiFi on but no internet connection anybody got an answer?","moderationData":{"__ref":"ModerationData:moderation_data:3521"},"body":"
We do appreciate this information. Our team understands the importance of reliability. We regret to hear of any ongoing concerns with your in-vehicle data. Thank you for sharing the steps that have already been completed throughout the troubleshooting process. We would like to take a further look into things and make any available updates to your case for potential assistance moving forward. Our team should be connecting with you very soon via email. We appreciate your ongoing patience.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-12-08T04:44:07.052-08:00","lastPublishTime":"2024-12-08T04:44:07.052-08:00","metrics":{"__typename":"MessageMetrics","views":602},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2558/message:3521","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1744743341000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","introduce_yourself":"Introduce Yourself","getting_started":"Community News","on-star_support":"Technical and Service Support","plans_and_pricing":"OnStar Plans Q&A","onstar_guardian":"Mobile App Support","migrated-link-1":"OnStar Support","community_tips_blog":"Community News","safety-and-prep":"Public Safety & Emergency Preparedness","migrated-link-2":"Mobile App Support","migrated-link-0":"Getting Started","plans_qand-a":"Plan Q&A","connected_services_help":"OnStar Support","migrated-link-3":"OnStar Plans & Pricing","super_cruise":"Super Cruise","my-brand_app_support":"Vehicle Mobile App","guardian_qand-a":"OnStar Guardian App","external":"onstar.com"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1744743341000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1744743341000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1744743341000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1744743341000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1744743341000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1744743341000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1744743341000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1744743341000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1744743341000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1744743341000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1744743341000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1744743341000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1744743341000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1744743341000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1744743341000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1744743341000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744743341000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744743341000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1744743341000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListMenu-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListMenu-1744743341000","value":{"postTimeAsc":"Oldest","postTimeDesc":"Newest","kudosSumWeightAsc":"Least Liked","kudosSumWeightDesc":"Most Liked","sortTitle":"Sort By","sortedBy.item":" { itemName, select, postTimeAsc {Oldest} postTimeDesc {Newest} kudosSumWeightAsc {Least Liked} kudosSumWeightDesc {Most Liked} other {}}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1744743341000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744743341000","value":{"loadMore":"Show More"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1744743341000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1744743341000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"onstar_support","messageSubject":"wifi-on-but-no-internet-connection-anybody-got-an-answer","messageId":"2558"},"buildId":"ISAhs0UxT148eG089lpQq","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"gmonstar","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx"],"appGip":true,"scriptLoader":[]}