WiFi on but no internet connection anybody got an answer?
Brand new 2024 Yukon with unlimited data plan. -data plan has been purchased and works fine in another car -hotspot in enabled via the GMC app -hotspot sharing is “on” inside the vehicle -left d...
I am having a similar issue with my 2024 Silverado. One week old and the Wifi didn't work. After hours on the phone with tech support I was told to bring the truck to the dealership for diagnostics. They replaced a communication Module and told me all was good... Not so much... as now I lost communication to my mobile app and yes I have wifi but no internet. After hours on the phone with tech support and another trip to the dealership then another hour on the phone again with tech support I still have no internet, nor does the chevy/onstar app update the current vehicle status. This is very frustrating, how can I trust that my service is connected if I have to call every day to have the system reset?? GM pushes this service as a great feature but mine has never had all the features working together. No chance I renew this service as I have lost faith that it will even work. Not sure why they can't figure out what the connection issues are and fix them.
Thank you for sharing these ongoing hardware connection concerns with our team. We do appreciate you sharing this experience and we understand this situation is less than ideal. If you have already visited your dealership for OnStar hardware service and you are having trouble connecting to your Vehicle Status and in-vehicle data, we'd like to assist further in any way that we can. So we may take a further look into your account details, kindly email socialmedia@gm.com with ATTN: OnStar Community/Chipit in the subject headline. We hope to hear from you soon.
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on but no internet connection anybody got an answer?","id":"message:2558","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:24212"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2558"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2558"},"body@stripHtml({\"truncateLength\":200})":" Brand new 2024 Yukon with unlimited data plan. -data plan has been purchased and works fine in another car -hotspot in enabled via the GMC app -hotspot sharing is “on” inside the vehicle -left d...","body@stringLength":"842","rawBody":"
Brand new 2024 Yukon with unlimited data plan.
-data plan has been purchased and works fine in another car
-hotspot in enabled via the GMC app
-hotspot sharing is “on” inside the vehicle
-left dealership originally with new car thinking it was working. Next day tried multiple devices and they all find the hotspot and connect using the WiFi password but then after 15 seconds or so it says “no internet connection” . Nothing downloads.
-I called OnStar 5 times or so, went through resets and such and finally they said go to the dealorshio
-dealership worked me in and replaced the WiFi antenna; it seemed to work……next day back to “no internet”.
so what now? There’s quite a few with this problem it seems. What did we do wrong?
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Thank you for sharing these ongoing hardware connection concerns with our team. We do appreciate you sharing this experience and we understand this situation is less than ideal. If you have already visited your dealership for OnStar hardware service and you are having trouble connecting to your Vehicle Status and in-vehicle data, we'd like to assist further in any way that we can. So we may take a further look into your account details, kindly email socialmedia@gm.com with ATTN: OnStar Community/Chipit in the subject headline. We hope to hear from you soon.
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Thank you for sharing these ongoing hardware connection concerns with our team. We do appreciate you sharing this experience and we understand this situation is less than ideal. If you have already visited your dealership for OnStar hardware service and you are having trouble connecting to your Vehicle Status and in-vehicle data, we'd like to assist further in any way that we can. So we may take a further look into your account details, kindly email socialmedia@gm.com with ATTN: OnStar Community/Chipit in the subject headline. We hope to hear from you soon.
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.page-footer-site-nav {\n display: flex;\n flex-direction: column;\n gap: 40px;\n padding: 25px;\n\n @media (min-width: 768px) {\n padding: 25px 36px;\n }\n @media (max-width: 768px) {\n padding: 25px 10px;\n }\n\n ul.gm-footer-menu {\n list-style-type: none;\n padding: 0;\n margin: 0;\n text-align: center;\n\n li {\n display: inline-block;\n\n .gm-footer-menu-link {\n padding: 15px 8px;\n font-size: var(--lia-bs-font-size-base);\n display: inline-block;\n text-align: center;\n letter-spacing: 1px;\n color: #fff;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n }\n }\n\n .page-footer-buttons {\n .gm-footer-buttons {\n display: flex;\n flex-wrap: wrap;\n padding-left: min(2rem, 7.5rem);\n padding-right: min(2rem, 7.5rem);\n justify-content: center;\n gap: 20px;\n list-style-type: none;\n\n .support-button {\n font-size: var(--lia-bs-font-size-base);\n font-weight: normal;\n line-height: normal;\n min-width: 0 !important;\n padding: 17px 30px;\n text-transform: none;\n white-space: normal;\n border-radius: 999px;\n display: inline-block;\n border: 1px solid #ffffff;\n color: #ffffff;\n background-color: var(--lia-bs-primary);\n text-align: center;\n width: min(100%, 290px);\n &:hover {\n background-color: var(--lia-bs-body-color);\n border-color: #afaeb0;\n }\n }\n }\n }\n\n .gm-connect-service-header {\n display: flex;\n flex-direction: column;\n\n .service-text {\n font-size: 14px;\n font-weight: normal;\n line-height: normal;\n color: #fff;\n text-align: center;\n margin: 0 auto;\n text-transform: uppercase;\n &:focus-visible {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: 3px;\n }\n }\n }\n\n .gm-connected-service-list {\n width: calc(100%);\n display: flex;\n justify-content: center;\n margin: 0 auto;\n gap: 20px;\n padding: 20px 10px;\n flex-wrap: wrap;\n align-items: center;\n\n .gm-connected-service {\n width: 100%;\n height: auto;\n max-width: 130px;\n\n @media (max-width: 768px) {\n max-width: 160px;\n }\n @media (max-width: 580px) {\n max-width: 120px;\n }\n\n @media (min-width: 2000px) {\n max-width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: auto;\n }\n }\n }\n\n .gm-offerings-service-list {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 20px 10px 32px;\n gap: 40px;\n width: calc(100%);\n margin: 0 auto;\n\n .gm-offerings-service {\n max-height: 48px;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-guardian-service-list {\n display: flex;\n justify-content: center;\n gap: 60px;\n\n @media (max-width: 768px) {\n gap: 20px;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 20px 10px;\n\n .gm-guardian-service {\n height: auto;\n width: 162px;\n\n @media (min-width: 2000px) {\n width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .footer-divider {\n border: none;\n border-top: 1px solid #ffffff;\n width: 100%;\n border-bottom: 0;\n margin: 12px auto;\n }\n\n .gm-footer-social-media-list {\n list-style-type: none;\n display: flex;\n padding: 20px 10px;\n flex-wrap: wrap;\n margin: 0;\n align-items: center;\n justify-content: center;\n gap: 1rem;\n\n @media (min-width: 768px) {\n gap: 3.5rem;\n }\n\n & .gm-social-media-link {\n width: 40px;\n height: 40px;\n\n @media (min-width: 768px) {\n width: 34px;\n height: 34px;\n }\n\n @media (min-width: 2000px) {\n width: 50px;\n height: 50px;\n }\n\n background: #ffffff;\n position: relative;\n display: flex;\n border-radius: 50%;\n padding: 3px;\n justify-content: center;\n align-items: center;\n\n & img,\n svg {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-footer-siteinfo {\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n padding: 20px 10px;\n gap: 32px;\n\n & .gm-footer-siteinfo-list {\n list-style-type: none;\n margin: 0;\n padding: 0;\n display: flex;\n gap: 20px;\n\n @media (max-width: 768px) {\n gap: 10px;\n }\n\n flex-wrap: wrap;\n position: relative;\n text-align: center;\n justify-content: center;\n align-items: center;\n\n & .gm-footer-siteinfo-link {\n font-size: 18px;\n\n @media (max-width: 768px) {\n font-size: 16px;\n }\n\n font-weight: 700;\n line-height: normal;\n color: #fff;\n text-decoration: underline;\n\n &:hover {\n color: #afaeb0;\n }\n }\n li {\n &::before {\n content: '|';\n left: -10px;\n color: #fff;\n width: 0;\n height: 16px;\n position: relative;\n font-weight: 100;\n }\n }\n\n li:first-child::before {\n display: none;\n }\n }\n }\n\n .gm-ccpa-container {\n width: 100%;\n\n @media screen and (min-width: 1200px) {\n width: calc(100% - 60%);\n }\n\n margin: 0 auto;\n\n a {\n display: flex;\n align-items: center;\n justify-content: center;\n\n @media (max-width: 768px) {\n justify-content: start;\n }\n\n @media screen and (min-width: 1200px) {\n justify-content: start;\n }\n\n gap: 6px;\n color: #ffffff;\n text-transform: uppercase;\n font-size: 14px;\n font-weight: 300;\n border: 1px solid #ffffff;\n padding: 7px 30px;\n text-decoration: none;\n\n & img {\n width: 48px;\n }\n }\n }\n\n .gm-footer-menu-nav-btn {\n display: flex;\n flex-direction: column;\n & .gm-page-footer-navigation-btn {\n display: flex;\n flex-direction: column;\n gap: 24px;\n }\n }\n}\n@media (max-width: 768px) {\n .gm-footer-siteinfo-list li:before {\n left: -5px !important;\n }\n}\n","texts":{},"defaults":{"config":{"applicablePages":[],"description":"Community Footer","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Community 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.custom_widget_Footer_login-link_q38hn_33 {\n color: var(--lia-bs-primary);\n font-size: 0.875rem;\n text-decoration: none;\n\n &:hover {\n text-decoration: underline;\n }\n }\n }\n}\n.custom_widget_Footer_footer-section_q38hn_45 {\n width: 100%;\n max-width: 100%;\n margin: 0 auto;\n position: relative;\n a:focus {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: -2px;\n }\n\n .custom_widget_Footer_page-footer-site-nav_q38hn_55 {\n display: flex;\n flex-direction: column;\n gap: 2.5rem;\n padding: 1.5625rem;\n\n @media (min-width: 768px) {\n padding: 1.5625rem 2.25rem;\n }\n @media (max-width: 768px) {\n padding: 1.5625rem 0.625rem;\n }\n\n ul.custom_widget_Footer_gm-footer-menu_q38hn_68 {\n list-style-type: none;\n padding: 0;\n margin: 0;\n text-align: center;\n\n li {\n display: inline-block;\n\n .custom_widget_Footer_gm-footer-menu-link_q38hn_77 {\n padding: 0.9375rem 0.5rem;\n font-size: var(--lia-bs-font-size-base);\n display: inline-block;\n text-align: center;\n 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}\n\n .custom_widget_Footer_gm-offerings-service-list_q38hn_181 {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 1.25rem 0.625rem 2rem;\n gap: 2.5rem;\n width: calc(100%);\n margin: 0 auto;\n\n .custom_widget_Footer_gm-offerings-service_q38hn_181 {\n max-height: 3rem;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_gm-guardian-service-list_q38hn_203 {\n display: flex;\n justify-content: center;\n gap: 3.75rem;\n\n @media (max-width: 768px) {\n gap: 1.25rem;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 1.25rem 0.625rem;\n\n .custom_widget_Footer_gm-guardian-service_q38hn_203 {\n height: auto;\n width: 10.125rem;\n\n @media (min-width: 2000px) {\n width: 13.75rem;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .custom_widget_Footer_footer-divider_q38hn_234 {\n border: none;\n border-top: 1px solid 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I am having a similar issue with my 2024 Silverado. One week old and the Wifi didn't work. After hours on the phone with tech support I was told to bring the truck to the dealership for diagnostics. They replaced a communication Module and told me all was good... Not so much... as now I lost communication to my mobile app and yes I have wifi but no internet. After hours on the phone with tech support and another trip to the dealership then another hour on the phone again with tech support I still have no internet, nor does the chevy/onstar app update the current vehicle status. This is very frustrating, how can I trust that my service is connected if I have to call every day to have the system reset?? GM pushes this service as a great feature but mine has never had all the features working together. No chance I renew this service as I have lost faith that it will even work. Not sure why they can't figure out what the connection issues are and fix them.
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I am having a similar issue with my 2024 Silverado. One week old and the Wifi didn't work. After hours on the phone with tech support I was told to bring the truck to the dealership for diagnostics. They replaced a communication Module and told me all was good... Not so much... as now I lost communication to my mobile app and yes I have wifi but no internet. After hours on the phone with tech support and another trip to the dealership then another hour on the phone again with tech support I still have no internet, nor does the chevy/onstar app update the current vehicle status. This is very frustrating, how can I trust that my service is connected if I have to call every day to have the system reset?? GM pushes this service as a great feature but mine has never had all the features working together. No chance I renew this service as I have lost faith that it will even work. Not sure why they can't figure out what the connection issues are and fix them.
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