Forum Discussion

Jgs123's avatar
Jgs123
New Contributor
8 months ago

WiFi on but no internet connection anybody got an answer?

Brand new 2024 Yukon with unlimited data plan.  -data plan has been purchased and works fine in another car -hotspot in enabled via the GMC app -hotspot sharing is “on” inside the vehicle -left d...
Binesi's avatar
Binesi
New Contributor
7 months ago

I’ve got the same issue and I’ve had the vehicle over a year and it STILL hasn’t worked. I have a 23 Equinox.

  • Advisor_Kayla's avatar
    Advisor_Kayla
    Contributor
    7 months ago

    Thank you for bringing this to our attention. Our team understands the importance of Wi-Fi features within your vehicle and OnStar services and we would like you to know that we are here to assist you. To begin, please follow the troubleshooting steps listed below: 

     

    1. Connect to your Vehicle's WiFi Hotspot on your device
    2. Test connectivity by visiting http://gm.com on your device, while connected to the Hotspot
    3. If unsuccessful, please try using another device, or if a different device unavailable, please restart the device and test again.

     

    If you find that the retest is unsuccessful, kindly send us an email to email to socialmedia@gm.com with ATTN: OnStar Community/Woodland in the subject headline. From here our team will be able to take a deeper look into this on our end.