Forum Discussion
WiFi Hotspot, No Connection to Internet
I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet.
I have had several other Chevy/GMC trucks where the WiFi/Onstar stuff worked fine, so I know it's possible.
I have called onstar several times, today for the forth time to work out this problem. It is always exactly the same thing. Forget the network, leave the truck with the door open for a few minutes, jump through some other hoops. It always ends with, we have to open a ticket for their other support guys and they will call me back to let me know when the problem is fixed.
Crickets... NEVER a call back, we have confirmed the call back number every time. From the customer service perspective this is pretty disgusting, make a commitment to a customer and fail to follow up on a service that has been paid for but non-operable.
Every time the phone support guys focus on the toggle switch for "Share Hotspot Data" and the fact that it's impossible to toggle on, I'll attach a picture if the forum permits.
Anyone know what that does or why it is there? The owners manual says nothing about this toggle. Maybe it's the problem but it makes no sense. Why would anyone want to toggle the ability to route to the Internet (or any other network) if you have already allowed the WiFi connection? Why would you connect in the first place if you didn't intend to go somewhere?
Anyway, other network based apps work OK, Pandora, MyGMC, Weather, etc. Some kind of data routing is happening somehow, just not on WiFi.
Anyone have any idea how to get WiFi routing to the net? Anyone know what the definition of this toggle switch is? Anyone know how to get past the first line guys and talk to someone who knows something?
41 Replies
It was fixed for me. Appreciate help from OnStar support that called me and got issue resolved.
How was your sharing Hotspot Data fixed? My button will not turn on and I have been in contact with OnStar for over an hour and still not working!
Our team regrets to hear that you've run into troubles connecting to your OnStar in-vehicle Wi-Fi Hotspot, @ccmpwdy. It would be our pleasure to continue assisting with making sure that these features are restored for you as soon as possible. To best proceed with this support, we kindly ask that you send us a private message with your OnStar account number and/or VIN. This allows us to verify you as the account holder. To connect with us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be on the lookout for your response and hopes to hear back soon so we may continue to assist you. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
@simplebro, what did they do to resolve the issue?
Has anyone found a solution to this? I am having the same issue with my 2020 sierra. Sometimes it works other times it does
We regret to hear of any inconsistencies with your in-vehicle data connection. Our team would like to learn more and assist with any available troubleshooting. So we may, please send us a private message with more information related to your account and concerns. Please message OnStar_Support directly by selecting the envelope icon at the top right of your screen to get started.
When I try visiting the NBI appointment site using my hotspot, I get a "No internet" message—even though I'm connected. Is the site blocking access from hotspot networks?
Thank you for bringing this connection error to our attention. To further clarify, are you receiving a "No Internet" error when attempting to visit any website, or a specific URL? Our team will keep an eye out for your reply in the meantime.
I've been having the same issue with the Hotspot for the past month or two. You can toggle the switch over but you must be able to get online - like with your cellular network and NOT the car's network. It's not working regardless - and I DID all the dumb crap to "reset" everything and it doesn't work. Not to mention that no one ever answers the OnStar button no matter what time of the day, you usually have to call the 800 number to get an answer. I don't know but it should be as simple as sending a refresh signal from "base/onstar/att" and I think I found how to do it once but now it's like an Easter egg and lost in the ether. Ugh....
