Forum Discussion
Telematics Module No ETA!!!
I have had my 2021 GMC Sierra AT4 at the dealer service station getting close to 3 weeks now. The Telematics module went out and there is still not ETA. I still have 3 months free of OnStar (could not turn it on due to the failure). This directly impacted key services like remote access, navigation, and emergency assistance, as we all some key items like engine power and ESC. According to the service tech, this failure not only compromises vehicle safety, but also debilitates any sort of diagnostics, that may severely impact mobility. Any insights on module availability or a suggested course of action would be greatly appreciated. The service staff at the dealer aren't helpful either, as they are in limbo when it comes to any communication from GM or OnStar according to them.
5 Replies
Same here. 23 Denali Utlimate module just went out and dealership says part is on back order with no ETA. What's the deal? Looks bad on OnStar but more so GMC. How can I/we get an update on when the modules will be available?
We appreciate your question. To get in contact with an Advisor, you can send us a private message by using the steps listed above, dial 1-800-462-8782, or email us at socialmedia@gm.com. While our team does not have the ability to expedite parts, we can act as a liaison between you and your certified GMC dealership for any available part updates moving forward. We hope to hear from you.
We regret to hear of any miscommunications with your service team. Thank you kindly for sharing this information with us. While our social care team cannot expedite parts, we can assist with open communications alongside your certified GMC dealership. If this is of any interest to you, kindly send us a private message. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
Update: Going on 5 weeks and no real updates. The part number and listed shows "discontinued" on numerous OEM and AC Delco sites. For those GM owners with newer vehicles under warranty, I cannot stress enough to do your research and look into GM Buyback Program.
We appreciate you keeping us updated on the status of these concerns with your OnStar hardware, Jaime. Our team recognizes how frustrating unexpected delays which leave you without access to these critical OnStar services can be for our loyal Members. We located your case with our team, which can be referenced by #:9-14933213984. At this time, we recommend staying in close communication with the service department and your advisor to stay as informed as possible on their progress. If there's anything else that we can assist you with, please don't hesitate to let us know. We're always happy to help. Your continued patience and cooperation is greatly appreciated.