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JMHolgAT4's avatar
JMHolgAT4
New Contributor
5 days ago

Telematics Module No ETA!!!

I have had my 2021 GMC Sierra AT4 at the dealer service station getting close to 3 weeks now. The Telematics module went out and there is still not ETA.  I still have 3 months free of OnStar (could not turn it on due to the failure). This directly impacted key services like remote access, navigation, and emergency assistance, as we all some key items like engine power and ESC. According to the service tech, this failure not only compromises vehicle safety, but also debilitates any sort of diagnostics, that may severely impact mobility. Any insights on module availability or a suggested course of action would be greatly appreciated. The service staff at the dealer aren't helpful either, as they are in limbo when it comes to any communication from GM or OnStar according to them.  

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  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    4 days ago
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    We regret to hear of any miscommunications with your service team. Thank you kindly for sharing this information with us. While our social care team cannot expedite parts, we can assist with open communications alongside your certified GMC dealership. If this is of any interest to you, kindly send us a private message. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

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I have had my 2021 GMC Sierra AT4 at the dealer service station getting close to 3 weeks now. The Telematics module went out and there is still not ETA.  I still have 3 months free of OnStar (could not turn it on due to the failure). This directly impacted key services like remote access, navigation, and emergency assistance, as we all some key items like engine power and ESC. According to the service tech, this failure not only compromises vehicle safety, but also debilitates any sort of diagnostics, that may severely impact mobility. Any insights on module availability or a suggested course of action would be greatly appreciated. The service staff at the dealer aren't helpful either, as they are in limbo when it comes to any communication from GM or OnStar according to them.  

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I have had my 2021 GMC Sierra AT4 at the dealer service station getting close to 3 weeks now. The Telematics module went out and there is still not ETA.  I still have 3 months free of OnStar (could not turn it on due to the failure). This directly impacted key services like remote access, navigation, and emergency assistance, as we all some key items like engine power and ESC. According to the service tech, this failure not only compromises vehicle safety, but also debilitates any sort of diagnostics, that may severely impact mobility. Any insights on module availability or a suggested course of action would be greatly appreciated. The service staff at the dealer aren't helpful either, as they are in limbo when it comes to any communication from GM or OnStar according to them.  

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We regret to hear of any miscommunications with your service team. Thank you kindly for sharing this information with us. While our social care team cannot expedite parts, we can assist with open communications alongside your certified GMC dealership. If this is of any interest to you, kindly send us a private message. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

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We regret to hear of any miscommunications with your service team. Thank you kindly for sharing this information with us. While our social care team cannot expedite parts, we can assist with open communications alongside your certified GMC dealership. If this is of any interest to you, kindly send us a private message. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

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