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JMHolgAT4's avatar
JMHolgAT4
New Contributor III
6 months ago

Telematics Module No ETA!!!

I have had my 2021 GMC Sierra AT4 at the dealer service station getting close to 3 weeks now. The Telematics module went out and there is still not ETA.  I still have 3 months free of OnStar (could n...
WSP's avatar
WSP
New Contributor
6 months ago

Same here. 23 Denali Utlimate module just went out and dealership says part is on back order with no ETA.  What's the deal?  Looks bad on OnStar but more so GMC.  How can I/we get an update on when the modules will be available?

Advisor_Helen's avatar
Advisor_Helen
Moderator
6 months ago

We appreciate your question. To get in contact with an Advisor, you can send us a private message by using the steps listed above, dial 1-800-462-8782, or email us at socialmedia@gm.com. While our team does not have the ability to expedite parts, we can act as a liaison between you and your certified GMC dealership for any available part updates moving forward. We hope to hear from you.  

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Module No ETA!!!","id":"message:7933","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:7933","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:34356"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:7933"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7933"},"body@stripHtml({\"truncateLength\":200})":" I have had my 2021 GMC Sierra AT4 at the dealer service station getting close to 3 weeks now. The Telematics module went out and there is still not ETA.  I still have 3 months free of OnStar (could n...","body@stringLength":"811","rawBody":"

I have had my 2021 GMC Sierra AT4 at the dealer service station getting close to 3 weeks now. The Telematics module went out and there is still not ETA.  I still have 3 months free of OnStar (could not turn it on due to the failure). This directly impacted key services like remote access, navigation, and emergency assistance, as we all some key items like engine power and ESC. According to the service tech, this failure not only compromises vehicle safety, but also debilitates any sort of diagnostics, that may severely impact mobility. Any insights on module availability or a suggested course of action would be greatly appreciated. The service staff at the dealer aren't helpful either, as they are in limbo when it comes to any communication from GM or OnStar according to them.  

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We appreciate your question. To get in contact with an Advisor, you can send us a private message by using the steps listed above, dial 1-800-462-8782, or email us at socialmedia@gm.com. While our team does not have the ability to expedite parts, we can act as a liaison between you and your certified GMC dealership for any available part updates moving forward. We hope to hear from you.  

","body@stringLength":"403","rawBody":"

We appreciate your question. To get in contact with an Advisor, you can send us a private message by using the steps listed above, dial 1-800-462-8782, or email us at socialmedia@gm.com. While our team does not have the ability to expedite parts, we can act as a liaison between you and your certified GMC dealership for any available part updates moving forward. We hope to hear from you.  

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Same here. 23 Denali Utlimate module just went out and dealership says part is on back order with no ETA.  What's the deal?  Looks bad on OnStar but more so GMC.  How can I/we get an update on when the modules will be available?

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Same here. 23 Denali Utlimate module just went out and dealership says part is on back order with no ETA.  What's the deal?  Looks bad on OnStar but more so GMC.  How can I/we get an update on when the modules will be available?

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