Forum Discussion
Onstar Plan not transferring on used vehicle purchase
I purchased a used 2025 Hummer EV SUV.
I was told that the remaining time of OnStar One would transfer from the original owner. A couple of representatives have confirmed this, and every time I call, they say they are working on it and extend a trial for 30 more days.
I was told numerous times that a representative would call me back. They never do.
I asked for a supervisor, and never get one.
I am currently on hold with a representative named Jalia. They have no respect for how much time this is taking. What is going on with the customer service there, and why can't anyone there seem to figure this out?
1 Reply
Thank you for bringing your concerns to light, @jbeck6787. We can understand your frustration, and we want you to know that your desire for a resolution is something we share. Our goal is to see you satisfied with your HUMMER EV, as well as with your OnStar services when behind the wheel. Ultimately, we are glad to know that you got in contact with our OnStar teams for further assistance. With your mention of escalation, we encourage you to keep an eye for contact and work closely alongside your owning advisor moving forward. Your patience and understanding are appreciated as the details of your situation are reviewed by the appropriate parties. We are happy to investigate the status of your situation and offer added support wherever we may be able to. To do so, send us a private message to OnStar_Support with more details, including your full name, mileage, email, phone and your VIN or OnStar account number. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.