Forum Discussion
Onstar Plan not transferring on used vehicle purchase
I purchased a used 2025 Hummer EV SUV. I was told that the remaining time of OnStar One would transfer from the original owner. A couple of representatives have confirmed this, and every time I cal...
It was resolved after 7 phone calls. Multiple agents incorrectly told me that the services don't transfer. Over 5 hours on the phone to get this resolved. OnStar really needs to work on their customer service and educate their representatives.
We appreciate your follow up, @jbeck6787. Your feedback is heard and taken seriously, as we are constantly striving to provide customers with quality care and vehicle experiences to match. We are glad to learn that your concerns have now been resolved. Our teams are always here and happy to support you to the best of our abilities. If there is ever anything else we can do to assist you, please, don't hesitate to reach back out.