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JerandKel
New Contributor
3 months ago

Onstar Module Issues

I’ve spent over an hour going through posts and almost every single one is about back ordered modules with no ETA. This is a huge issue for THOUSANDS of us and many of us bought our vehicles mainly because we wanted these Onstar features. No ETA is not an answer and I would like to know when my Tahoe will be matched to my module and not Sally Brown’s Suburban, somewhere across the country! I’ve already been waiting over two months and I’m auto paying $50 a month for a service I can’t even use. You all told me my services would be free until the issue was fixed, but like clockwork, on the one month mark, it was disconnected. Unacceptable! I would like access to the services you gave me with no issue, for that free month (to entice me to buy) or I want a new module. I’d like some answers and no ETA is not an answer. 

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I’ve spent over an hour going through posts and almost every single one is about back ordered modules with no ETA. This is a huge issue for THOUSANDS of us and many of us bought our vehicles mainly because we wanted these Onstar features. No ETA is not an answer and I would like to know when my Tahoe will be matched to my module and not Sally Brown’s Suburban, somewhere across the country! I’ve already been waiting over two months and I’m auto paying $50 a month for a service I can’t even use. You all told me my services would be free until the issue was fixed, but like clockwork, on the one month mark, it was disconnected. Unacceptable! I would like access to the services you gave me with no issue, for that free month (to entice me to buy) or I want a new module. I’d like some answers and no ETA is not an answer. 

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I’ve spent over an hour going through posts and almost every single one is about back ordered modules with no ETA. This is a huge issue for THOUSANDS of us and many of us bought our vehicles mainly because we wanted these Onstar features. No ETA is not an answer and I would like to know when my Tahoe will be matched to my module and not Sally Brown’s Suburban, somewhere across the country! I’ve already been waiting over two months and I’m auto paying $50 a month for a service I can’t even use. You all told me my services would be free until the issue was fixed, but like clockwork, on the one month mark, it was disconnected. Unacceptable! I would like access to the services you gave me with no issue, for that free month (to entice me to buy) or I want a new module. I’d like some answers and no ETA is not an answer. 

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Hello there, @JerandKel. Our team just responded to your message in another thread. We take these concerns very seriously and would like the opportunity to learn more so that we may assist further with ensuring the swift resolution of all troubles. As a loyal OnStar Member, your satisfaction is of the utmost important to us. We kindly ask that you send us a private message to proceed with our best support. To best connect with us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your message. 

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